At a Glance
- Tasks: Lead property management and ensure high standards of service in a vibrant office environment.
- Company: Savills, a leading property management firm with a focus on excellence.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Join a supportive team and enjoy a collaborative work culture.
- Why this job: Be at the forefront of property management and make a real impact in a dynamic setting.
- Qualifications: Proven management experience, strong customer service skills, and knowledge of health & safety regulations.
The predicted salary is between 75000 - 85000 € per year.
Purpose of the Role: To deliver an operationally efficient, high standard of property management using Savills procedures. The property is a high quality, multi-let office building situated above Victoria train station. The General Manager role is pivotal to the day-to-day operational running and maintenance, management of service partners and developing and maintaining strong relations at all levels within a c.£4m service charge budget.
This document sets out the primary duties and responsibilities of the above position. The duties and responsibilities described below are not intended to be exhaustive.
Key Responsibilities:- Build excellent relationships at all levels.
- Ensure all Savills property management, manuals and compliance systems are up to date and used in line with process and policy.
- Complete and upload onto the appropriate system, daily and monthly checklists within agreed timeframe; ensure any resultant actions are completed.
- Ensure high standards of property presentation and customer service are achieved and maintained at all times.
- Ensure appropriate clear communication (written and verbal) with occupiers, service partners and all guests.
- Engage with all stakeholders with a specific responsibility of engaging with occupiers and ensuring their H&S and statutory compliance.
- Chair both formal (minuted) and informal occupier meetings at the agreed frequency, ensuring customer service levels, innovations and feedback is obtained and actioned.
- Ensure Health & Safety, emergency procedures and safe working practices are established, maintained, and conform to current legislation to provide a safe environment for all users.
- Ensure all actions resulting from audits and risk assessments are updated monthly to show progress, and are completed within agreed timeframe.
- Report to Management Surveyor and client directly as required, ensuring they are kept informed on matters relating to standards of facilities management, highlighting areas for concern or improvement.
- Ensure procurement of all supplies and services at the property are undertaken in accordance with the Savills procurement program to ensure the highest standards are adhered to and embedding sustainable procurement is embedded.
- Manage service partners delivery to a high standard and maintain the property in line with agreed KPIs and SLA’s. Escalate contract management issues as appropriate.
- Oversee and ensure House Rules and Regulations and procedures are followed and permits to work for all contractor activities within the Building are raised.
- Encourage cultural alignment and partnership with the service.
- Prepare and implement contingency plans to ensure adequate and suitable site attendance in the event of absences.
- Manage the production of the annual building service charge budget and management accounts coordinating the input of internal resources and ensuring strict adherence to the published programs and closely monitoring the service charge expenditure ensuring value for money at all times.
- Ensure reliable working knowledge of plant and building operation systems.
- Effectively manage service partner contracts and their on-site teams, ensuring they are adequately trained and motivated.
- Conduct performance reviews with service partner management team to ensure performance is in line with KPIs and managing any performance improvement requirement.
- Ensure the collective onsite team comply at all times with required service level requirements and procedures.
- Establishing and developing good relations and partnerships with various authorities and local agencies, notably: Local authority and agencies, Police, Fire brigade, Public transport providers, Neighbouring properties.
- Adhere to all quality assurance requirements.
- Ensure compliance at all times with operational standards.
- Assist with additional client-led compliance requirements.
- Excellent managerial and inter-personal skills, a proven track record in management, extensive experience in managing budgets and a strong commitment to customer service are vital.
- Previous property/building management experience essential.
- Self-motivated with an ability to use their own initiative.
- Experience in the supervision of service partners and contractors, including site teams.
- Proactive, uses initiative and able to work under pressure to meet deadlines.
- Effective people management skills.
- Excellent communication skills, written and verbal.
- A comprehensive knowledge and understanding of legislative Health & Safety requirements.
- IOSH qualified.
- Good time management skills able to respond to client/contract deadlines.
- Ability to use full range of Microsoft applications Inc. Word, Excel, PowerPoint, Outlook.
Salary: £75,000 - £85,000.
General Manager - 111 Buckingham Palace Road, London Management · 111 Buckingham Palace Road employer: Savills Company
At Savills, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our General Manager role at 111 Buckingham Palace Road not only provides competitive remuneration but also fosters professional growth through continuous training and development opportunities. With a strong emphasis on teamwork and collaboration, we ensure our employees thrive while maintaining high standards of property management and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - 111 Buckingham Palace Road, London Management · 111 Buckingham Palace Road
✨Tip Number 1
Networking is key! Get out there and connect with people in the property management industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to professionals on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews like a pro! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think of examples that showcase your managerial skills and customer service commitment.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for the General Manager position at Savills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of the StudySmarter team!
We think you need these skills to ace General Manager - 111 Buckingham Palace Road, London Management · 111 Buckingham Palace Road
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your experience in property management, budget handling, and customer service. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built relationships and managed teams effectively in the past.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your written communication skills. Keep it clear, concise, and professional. We love a well-structured application!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Savills Company
✨Know Your Property Management Inside Out
Before the interview, make sure you’re well-versed in property management principles and Savills procedures. Brush up on your knowledge of compliance systems and how to maintain high standards in property presentation and customer service.
✨Showcase Your Relationship-Building Skills
This role is all about building strong relationships at various levels. Prepare examples from your past experiences where you successfully engaged with stakeholders, managed service partners, or improved customer satisfaction. Be ready to discuss how you would approach relationship management in this new role.
✨Demonstrate Your Budget Management Expertise
Since managing a £4m service charge budget is crucial, come prepared to discuss your experience with budget management. Highlight specific instances where you ensured value for money and adhered to financial guidelines, as well as any tools or methods you used to track expenditures.
✨Prepare for Health & Safety Discussions
Given the importance of Health & Safety in this role, be ready to talk about your understanding of legislative requirements and how you've implemented safety protocols in previous positions. Consider discussing any relevant qualifications, like your IOSH certification, and how they’ve helped you maintain a safe working environment.
