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- Tasks: Lead a team to maintain cleanliness and safety in a vibrant shopping environment.
- Company: Join Chantry Place, East Anglia's premier shopping destination.
- Benefits: Competitive salary, flexible shifts, and ongoing training provided.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be a key player in creating a welcoming space for visitors and retailers.
- Qualifications: Leadership skills and a passion for cleanliness; experience is a plus but not essential.
The predicted salary is between 29327 - 29327 £ per year.
At Chantry Place we aim to be East Anglia's premier shopping destination creating an environment that surpasses the aspirations of our visitors. The purpose of the environmental services team leader role is to manage our team members to clean the common areas safely and efficiently including deep cleaning outside of trading hours to specified standards. You will be expected to present a professional, friendly image at all times. You will have the ability to work both alongside the team and motivate to achieve shared objectives. You will be capable of carrying out your duties without constant supervision and be proactive in ensuring your team meets the highest possible standards of cleanliness and safety.
Whilst it would be ideal for you to have previous experience within a commercial cleaning role, we will provide full and ongoing training to all our staff.
Key Responsibilities- To ensure all Health & Safety policies and procedures are always adhered to.
- A natural leader who has a "hands-on" approach and leads the team by example.
- You will be one of our Customer Service ambassadors, providing world class service to all customers, retailers and contractors.
- Training new hires, coaching team members and supporting development by monitoring progress, giving feedback and managing performance to meet goals.
- Address challenges and mediate conflict.
- Ensure the centre is kept to a high standard of cleanliness. This includes all FOH, BOH and external areas, within our perimeter.
- To conduct daily audits to improve overall standards throughout the entire centre.
- Ensure all periodic cleaning is managed, organised and completed each day, schedule any adhoc works that also need completing and communicate with other colleagues to complete required tasks.
- Schedule and undertake when required high level cleaning.
- To support the manager in operational delivery.
- Manage staff sickness by allocating resources effectively and be flexible within your role to support any business needs.
- To manage consumables and stock, promoting "treat every penny as your own" ethos.
- Motivate and monitor the team to achieve the highest possible standards of service delivery.
- To conduct disciplinary investigations giving recommendations, and to performance manage the team, as required.
- To implement waste solutions and optimise all waste streams. You must ensure the service yard is well managed, organised and cleaned to a high standard.
- To ensure all equipment/ machinery is in good working order and is being used correctly. To report any faults to manager to ensure repairs are completed.
- Implement a safe working standard in accordance with the relevant H&S regulations.
- Work with other departments to assist with operational delivery, ensuring that there is a clear open channel between your team members and other depts.
- To carry out any other reasonable request by the management team.
- Successful track record of delivering cleaning standards and waste solutions.
- Excellent leadership and motivational skills.
- Ability to deliver and coach World Class service.
- Proven record of team leadership (+10 people).
- Knowledge of cleaning equipment and machines.
- Capability to work under pressure in a fast-paced changing environment.
- Excellent written and verbal communication.
- Cleaning qualifications (BICs).
- IOSH or NEBOSH qualification.
- Machinery/ vehicle qualifications (Driver license, Forklift, IPAF).
- Knowledge of environmental practices and recycling methods.
Working Hours - 40 hours, 5 shifts on, 3 shifts off 8am – 5pm
Salary - £29,327
Please see our Benefits Booklet for more information.
Environmental Services Team Leader - Chantry Place, Norwich Operations · Chantry Place in London employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Environmental Services Team Leader - Chantry Place, Norwich Operations · Chantry Place in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Chantry Place's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or tackled challenges head-on. Be ready to share these examples during your interview to showcase your skills as a natural leader.
✨Tip Number 3
Show off your customer service skills! As a Customer Service ambassador, it's crucial to demonstrate how you can provide world-class service. Prepare some anecdotes about how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Chantry Place team.
We think you need these skills to ace Environmental Services Team Leader - Chantry Place, Norwich Operations · Chantry Place in London
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any previous experience leading a team. We want to see how you motivate others and ensure high standards, so share specific examples of when you've done this in the past.
Be Professional and Friendly: Since you'll be one of our Customer Service ambassadors, it's crucial to convey a professional yet approachable tone in your written application. Use friendly language that reflects your personality while maintaining professionalism.
Demonstrate Your Knowledge: If you have experience with cleaning standards or waste solutions, don’t hold back! We love candidates who can show they understand the importance of cleanliness and safety, so include any relevant knowledge or qualifications you have.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our team at Chantry Place!
How to prepare for a job interview at Savills Company
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning standards and health & safety policies relevant to the role. Be ready to discuss how you’ve maintained high cleanliness standards in previous positions, and think of examples where you’ve implemented effective waste solutions.
✨Show Off Your Leadership Skills
Prepare to share specific instances where you've successfully led a team. Highlight your hands-on approach and how you motivate others to achieve shared objectives. Think about challenges you've faced as a leader and how you resolved them.
✨Customer Service is Key
As a Customer Service ambassador, be prepared to talk about your experience in delivering world-class service. Share examples of how you’ve handled customer interactions, especially in challenging situations, and how you ensured satisfaction.
✨Be Proactive and Flexible
Demonstrate your ability to work independently and proactively. Discuss how you manage your time and resources effectively, especially when it comes to scheduling cleaning tasks and addressing any issues that arise. Flexibility is crucial, so have examples ready!