Engineering Operations Director (Associate Director) - Finsbury Circus House, London

Purpose of the Role

Reporting into the Head of Engineering Services, supporting the Management Surveyors in the delivery of the divisional strategy with particular focus on the RISE methodology, ensuring a high quality technical property management service is achieved across the Central London portfolio and beyond. The Engineering Operations Director will have specific responsibility for implementing the operational strategy, objectives and business plan at a site level, ensuring a clear focus on the implementation of the RISE methodology, as well as ensuring connectivity to Savills Property Management is maintained at all times. The role will require an awareness of cost control whilst ensuring statutory compliance, governance and customer service policies are in place to serve managed sites. The role will be a strategic appointment working with the CL Ops team to deliver upon strategic objectives, setting an agenda that provides guidance to site based technical colleagues, consistent and in line with industry best practices and business guidelines. To work with the hard services procurement team resolving disputes with service partner service delivery. Supporting our Development Set Up (DSU) team in providing technical expertise on schemes under development or refurbishment.

Key Responsibilities

• Spend time with and on sites to understand requirements and provide interface to the Head of Engineering Services and also to the wider business.
• Support both the London Business Space team and Head of Engineering Services in developing and implementing a solid focus on enhancing best practice.
• Work with all elements of our business to consistently evolve our operational model.
• Champion the effective use of CAFM systems across the business.
• Working with other UK Engineering colleagues to ensure systems are populated and maintained correctly.
• Assist the UK Engineering team in ensuring financial performance is maximised, reviewing recoverability of cost and generation of income as well as contributing where appropriate to financial reviews.
• Ensure effective technical H&S and environmental compliance with all legal and statutory requirements across the portfolio.
• Identify and implement opportunities to take service lines in-house via the introduction of Savills Engineering and Design Consultancy, Savills Earth, Savills Workforce+ and the FM Service fee.
• To act as a mentor to junior members of technical site teams.
• Provide ad hoc support, leadership and guidance to managed sites and where required step in to provide interim on site management as required.
• Evaluate existing contractual relationships and ensure that the service provided by our partners, is in line with the agreed specification.
• Production and co‑ordination of information, in line with Savills and client requirements.
• Work with the wider UK Engineering team on submissions for external Industry awards.
• Assist the Property Transitions team and onsite M&E management teams on new building mobilisations, both pre and post practical completion or management handover.
• Work with the Savills Tech Working Group looking at the latest innovation in property managements.

Skills, Knowledge and Experience

• Self‑motivated individual with excellent interpersonal skills.
• Excellent organisational and time management skills, with a degree of flexibility.
• Ability to take on delegated authority and act independently.
• Ability to handle a large number of projects with a broad range of customers, suppliers, and property owners.
• Experience and knowledge of achieving high standards in property management on multi‑let sites.
• Knowledge and understanding of setting & managing service charge budgets.
• Understanding of not only operational property management but an understanding of building infrastructure, detailed operational engineering and the subsequent statutory legislation.
• Strong overall experience in a similar position or operational role.
• A recognised technical qualification by examination is required.

Working Hours – 37.5 hours