At a Glance
- Tasks: Ensure safety and security in a busy shopping centre while assisting customers.
- Company: Join a dynamic team at Metquarter, Liverpool's vibrant shopping destination.
- Benefits: Competitive salary, flexible hours, and opportunities for training and development.
- Other info: Perfect for those looking to build a career in security and retail.
- Why this job: Make a real difference in a lively environment while gaining valuable experience.
- Qualifications: SIA Security License required; customer service skills and reliability are essential.
The predicted salary is between 22146 - 22146 £ per year.
Purpose of the Role
To assist with the smooth running of the Shopping Centre and to assist with all emergency situations when they occur. This includes providing visible security cover to the Centre, handling enquiries and customer concerns, monitoring CCTV (by suitably trained and licensed staff), controlling contractors and deliveries to the Centre.
Key Responsibilities
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security License and where necessary a Public Space Surveillance License.
- To comply with individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
- To comply fully with the Health & Safety Policy for the centre.
- To assist with the implementation of the Centre’s Emergency Plan and Evacuation Strategy in the event of an emergency.
- To ensure that the requirements of the Fire regulations are strictly complied with.
- To ensure that the Rules & Regulations of the Centre are complied with at all times.
- To work the hours and shifts in accordance with conditions of employment.
- To undertake regular patrols of the Centre as instructed by the Centre Manager & Operations manager.
- To carry out duties in accordance with instructions issued by Centre Manager & Operations manager.
- Ensure that all incidents are recorded in Incident Log.
- Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
- Ensure that the Centre is a safe, clean and pleasant environment.
- To be aware of and abide by all rules, terms and conditions of the company.
- Maintain a positive approach to all Security and Maintenance/Housekeeping tasks.
- To undergo specific training in accordance with security duties and attend toolbox talks.
- Ensuring that correct uniform & PPE are worn for specific tasks.
- Answering telephone calls from clients, tenants and members of the public.
- Assist with enquiries from tenants and members of the public when requested.
- Maintain a positive approach to all Security tasks.
- The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.
Skills, Knowledge and Experience
- Experience in the provision of security services in a busy environment visited by members of the public.
- Ability to demonstrate excellent levels of customer service at all times.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organisational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Self-motivated.
- Accurate record keeping with good attention to detail.
- Team player with strong communication skills.
- Strong Customer Service skill set.
- Retail experience.
- Basic literacy and numeracy skills.
- Good local Liverpool Knowledge.
- First Aid Qualification or willingness to work towards.
- World Host Qualification or willingness to work towards.
- Strong knowledge of H&S legislation.
Working Hours - 30 Hours over a 5 day period
Salary - £22,146
Security Officer 30hrs - Metquarter, Liverpool Operations · Metquarter employer: Savills Company
At Metquarter, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal development. Our Security Officers play a crucial role in ensuring the safety and satisfaction of our visitors, with opportunities for ongoing training and career advancement in a vibrant shopping centre environment in Liverpool. With competitive pay and a commitment to employee well-being, we provide a rewarding workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer 30hrs - Metquarter, Liverpool Operations · Metquarter
✨Join Security Community Events
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✨Directly Apply to Savills Company
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We think you need these skills to ace Security Officer 30hrs - Metquarter, Liverpool Operations · Metquarter
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Savills Company. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Savills Company.
How to prepare for a job interview at Savills Company
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Savills Company.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Savills Company.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Savills Company.
