At a Glance
- Tasks: Coordinate lettings and rent increases for 186 stylish apartments in a vibrant team.
- Company: Dynamic property management company focused on customer experience.
- Benefits: Competitive salary, bonus potential, and opportunities for career growth.
- Other info: Flexible working hours with a focus on resident engagement and events.
- Why this job: Join a fun team and make a real impact in the rental market.
- Qualifications: Experience in lettings negotiation and a friendly, organised approach.
The predicted salary is between 32000 - 48000 £ per year.
Purpose of the Role
To facilitate all New Lettings and Rent Increases for 186 Built to Rent (BTR) apartments at Florence House as part of a site based team.
Key Responsibilities
- Act as first point of contact for new letting applications, responding in a timely manner to all new enquiries.
- Achieve client set KPI's and targets.
- Arrange and conduct property viewings.
- Negotiate and process offers.
- Complete applicant vetting and deal administration, including ID Checks and Right to Rent.
- Negotiate and manage rent increases.
- Work alongside the lettings managers to develop strategy and incentives.
- Work alongside the central Tenancy Progression team to complete deals.
- Provide required lettings data for commentary in centralised reporting.
- Regularly update property advertisements on portals and social media.
- Perform pre void inspection reporting to property management team on presentation and condition of apartments.
- Arrange void works including inventories, cleans and light maintenance.
- Prioritise customer service, ensuring residents and applicants have the best possible experience, and become our ambassadors.
- Support resident events and activities.
- Respond to additional resident queries and concerns where required.
- Meet and greet new tenants, providing keys, new tenancy information, and apartment orientation tours and pre-arranging check in reporting.
- Carry out other duties as may be reasonably required from time to time.
Skills, Knowledge and Experience
- Proven experience in Lettings Negotiation/Management (BTR preferred but not essential).
- Up-to-date knowledge of appropriate regulation and legislation.
- Excellent written and spoken etiquette.
- Common-sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Organised, meticulous, tenacious.
- IT literate and social media savvy.
Working Hours - 5 over 7 days
Salary - Basic salary up to £32,000.00 p/a (up to 10% discretionary bonus). Commission offered up to £16,000.00 p/a based on KPIs.
Lettings Coordinator - Florence House, Colindale, London Business Operations · Florence Hse employer: Savills Company
At Florence House, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee growth and development. As a Lettings Coordinator, you will enjoy competitive salary packages, including performance-based bonuses, while working in a dynamic team environment that values customer service excellence and community engagement. Our location in Colindale offers a unique opportunity to be part of a thriving Built to Rent community, where your contributions directly enhance the living experience for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Coordinator - Florence House, Colindale, London Business Operations · Florence Hse
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Savills Company.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Savills Company? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Savills Company's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Coordinator - Florence House, Colindale, London Business Operations · Florence Hse
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Coordinator - Florence House, Colindale, London Business Operations · Florence Hse role at Savills Company, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Savills Company
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Savills Company operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Savills Company. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Savills Company.
