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For Companies At a Glance
- Tasks: Ensure safety and security at Highcross Shopping Centre while providing excellent customer service.
- Company: Join Savills, a leading property management company with a focus on community.
- Benefits: Competitive pay of £13.07 per hour with a structured shift pattern.
- Why this job: Be part of a dynamic team ensuring safety in a vibrant shopping environment.
- Qualifications: Previous security experience and strong customer service skills required.
- Other info: Enjoy a rotating shift pattern with opportunities for personal growth.
Purpose of the Role
Savills has a great opportunity at the Highcross Shopping Centre. We are looking for an experienced Security Officer to join the team on site. Your shift pattern will be 4 on 2 off, rotating 07:00-16:00 and 12:00-22:00 shifts, with a pay rate of £13.07 per hour. You will report into the site's team leaders.
Key Responsibilities
- To comply with Assignment Instructions / Standard Operating procedures at all times and carry out duties accordingly.
- Ensure that Health and Safety processes and procedures are complied with at all times.
- Provide support in emergency situations, including fire and evacuation incidents.
- Provide a professional and customer focused service to all customers, retailers, visitors, staff and contractors.
- Ensure all security activities are carried out adhering to the requirements of the SIA, both criminal and civil law and in compliance to Highcross policies and procedures.
- Manage the opening and closing of the centre ensuring the security of the site at all times.
- Participate in the patrolling of the malls, car parks and external areas taking ownership for responsibilities as identified in your patrol program and assisting customers as required.
- Manage unacceptable behaviour in line with Highcross procedures.
- Provide a deterrent for possible crime.
Skills, Knowledge and Experience
- Previous Industry experience.
- Strong customer service skills.
- Effective people management skills.
Security Officer - Highcross Leicester Operations · Highcross employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer - Highcross Leicester Operations · Highcross
✨Tip Number 1
Get to know the Highcross Shopping Centre inside out! Familiarise yourself with the layout, key areas, and the types of customers that frequent the centre. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! As a Security Officer, you'll be interacting with a lot of people. Role-play different scenarios with friends or family to boost your confidence and ensure you're ready to provide that top-notch service.
✨Tip Number 3
Network with current employees or others in the security industry. They can offer valuable insights about the role and the company culture. Plus, it’s always good to have a few connections who can vouch for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Security Officer - Highcross Leicester Operations · Highcross
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in security and customer service. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Security Officer role at Highcross. Share specific examples of how you've handled similar situations in the past.
Showcase Your People Skills: Since effective people management is key for this role, make sure to mention any relevant experiences where you’ve successfully interacted with customers or managed difficult situations. We love to see that customer-focused attitude!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Savills Company
✨Know Your Security Basics
Make sure you brush up on your knowledge of security protocols and procedures. Familiarise yourself with the SIA regulations and Highcross policies, as these will likely come up during the interview. Being able to discuss how you've applied these in past roles will show you're a strong candidate.
✨Showcase Your Customer Service Skills
As a Security Officer, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in previous positions. Think about situations where you’ve diffused tension or helped someone in need – this will highlight your people management skills.
✨Prepare for Emergency Scenarios
Expect questions about how you would handle emergency situations, such as fire evacuations or dealing with unacceptable behaviour. Have a few scenarios ready where you successfully managed a crisis, demonstrating your ability to stay calm under pressure and follow health and safety procedures.
✨Dress the Part
First impressions matter! Dress professionally for your interview, reflecting the seriousness of the role. A smart appearance shows that you take the opportunity seriously and understand the importance of professionalism in a security position.