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For Companies At a Glance
- Tasks: Ensure safety and security in a busy shopping centre while assisting customers.
- Company: Join a dynamic team at Highcross Leicester, a vibrant shopping destination.
- Benefits: Competitive pay, flexible hours, and opportunities for training and career growth.
- Why this job: Be the hero of the shopping centre, making it a safe and enjoyable place for everyone.
- Qualifications: SIA Door Supervisor Licence required; customer service experience is a plus.
- Other info: Work in a fast-paced environment with a supportive team and great career prospects.
The predicted salary is between 30000 - 31000 £ per year.
Purpose of the Role
To assist with the smooth running of the shopping centre and to assist with all emergency situations when they occur. This includes providing visible security cover to the Centre, handling enquiries and customer concerns, monitoring CCTV (by suitably trained and licensed staff) and controlling contractors and deliveries to the Centre.
Key Responsibilities
- To work the hours and shifts in accordance with conditions of employment.
- To undertake regular patrols of the Centre as instructed by the Centre Manager.
- To carry out duties in accordance with instructions issued by Centre Manager.
- To comply fully with the Health & Safety Policy for the centre.
- To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
- To ensure that the Rules & Regulations of the Centre are always complied with.
- Ensure that all incidents are recorded in Incident Log.
- Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
- Ensure that the centre is a safe and pleasant environment.
- To assist with enquiries from the public if so required.
- To be aware of and abide by all rules, terms and conditions of the company.
- To comply with the Security Industry Act 2001, officers must hold a valid SIA Door supervisor Licence and where necessary a Public Space Surveillance Licence.
Skills, Knowledge and Experience
Essential
- Experience in the provision of security services in a busy environment visited by members of the public.
- To comply with the Security Industry Act 2001, officers must hold a valid SIA Door supervisor Licence and where necessary a Public Space Surveillance Licence.
- Ability to always demonstrate good levels of customer service.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organizational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.
Desirable
- Operational experience within a retailing environment.
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Basic knowledge of H&S legislation.
Working Hours
44.33 hours per week, 4 on 2 off, 07:00-16:00, 12:00-22:00
Salary £13.07ph / £30,108.52pa
Security Officer 44.33hrs x4 - Highcross Leicester Operations · Highcross employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer 44.33hrs x4 - Highcross Leicester Operations · Highcross
✨Tip Number 1
Get to know the shopping centre! Familiarise yourself with the layout and key areas. This will not only help you during your patrols but also show your commitment to the role when you chat with the hiring team.
✨Tip Number 2
Show off your customer service skills! Be ready to share examples of how you've handled tricky situations in the past. We want to see that you can keep a cool head while ensuring everyone feels safe and welcome.
✨Tip Number 3
Brush up on your health and safety knowledge. Knowing the basics of H&S legislation and emergency procedures will give you an edge. It shows you're proactive and ready to jump into action when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Security Officer 44.33hrs x4 - Highcross Leicester Operations · Highcross
Some tips for your application 🫡
Show Your Security Experience: Make sure to highlight any previous experience in security roles, especially in busy environments. We want to see how you've handled customer interactions and emergency situations, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description, like 'customer service' and 'CCTV monitoring', to show us you understand what we're looking for.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your skills and experiences that match the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Savills Company
✨Know Your Security Basics
Make sure you brush up on the key responsibilities of a Security Officer. Understand the importance of health and safety regulations, emergency procedures, and how to manage contractors effectively. This knowledge will show that you're serious about the role and ready to step in when needed.
✨Show Off Your Customer Service Skills
Since this role involves interacting with the public, be prepared to discuss your experience in providing excellent customer service. Think of specific examples where you've handled enquiries or resolved issues, as this will demonstrate your ability to maintain a pleasant environment in the shopping centre.
✨Demonstrate Your Initiative
Security Officers often need to act independently, so be ready to share instances where you've taken the initiative in previous roles. Highlight situations where you’ve dealt with demanding circumstances effectively, showcasing your problem-solving skills and reliability.
✨Dress the Part
First impressions matter! Make sure you present yourself well for the interview. Dress smartly and professionally, as this reflects your understanding of the role's requirements and your commitment to maintaining a well-presented image as a Security Officer.