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- Tasks: Ensure safety and security in a busy shopping centre while assisting customers.
- Company: Join a dynamic team at Highcross Leicester, focused on community safety.
- Benefits: Competitive pay, flexible hours, and opportunities for training and development.
- Why this job: Make a real difference in people's shopping experience while building your skills.
- Qualifications: SIA Door Supervisor Licence required; customer service experience preferred.
- Other info: Work in a vibrant environment with a supportive team and career growth potential.
The predicted salary is between 30000 - 31000 £ per year.
Purpose of the Role
To assist with the smooth running of the shopping centre and to assist with all emergency situations when they occur. This includes providing visible security cover to the Centre, handling enquiries and customer concerns, monitoring CCTV (by suitably trained and licensed staff) and controlling contractors and deliveries to the Centre.
Key Responsibilities
- To work the hours and shifts in accordance with conditions of employment.
- To undertake regular patrols of the Centre as instructed by the Centre Manager.
- To carry out duties in accordance with instructions issued by Centre Manager.
- To comply fully with the Health & Safety Policy for the centre.
- To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
- To ensure that the Rules & Regulations of the Centre are always complied with.
- Ensure that all incidents are recorded in Incident Log.
- Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
- Ensure that the centre is a safe and pleasant environment.
- To assist with enquiries from the public if so required.
- To be aware of and abide by all rules, terms and conditions of the company.
- To comply with the Security Industry Act 2001, officers must hold a valid SIA Door supervisor Licence and where necessary a Public Space Surveillance Licence.
Skills, Knowledge and Experience
Essential
- Experience in the provision of security services in a busy environment visited by members of the public.
- To comply with the Security Industry Act 2001, officers must hold a valid SIA Door supervisor Licence and where necessary a Public Space Surveillance Licence.
- Ability to always demonstrate good levels of customer service.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organizational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.
Desirable
- Operational experience within a retailing environment.
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Basic knowledge of H&S legislation.
Working Hours - 44.33 hours per week, 4 on 2 off, 07:00-16:00, 12:00-22:00
Salary - £13.07ph / £30,108.52pa
Please see our Benefits Booklet for more information.
Security Officer 44.33hrs - Highcross Leicester Operations · Highcross employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer 44.33hrs - Highcross Leicester Operations · Highcross
✨Tip Number 1
Get to know the shopping centre! Familiarise yourself with Highcross Leicester and its layout. This will help you feel more confident during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills. Since you'll be dealing with the public, think of scenarios where you might need to handle enquiries or concerns. Role-play with a friend to get comfortable with these situations.
✨Tip Number 3
Brush up on your emergency procedures. Knowing how to react in various situations is key for a Security Officer. Review any relevant training materials or guidelines to ensure you're prepared.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Security Officer 44.33hrs - Highcross Leicester Operations · Highcross
Some tips for your application 🫡
Show Your Security Experience: Make sure to highlight any previous experience in security services, especially in busy environments. We want to see how you've handled customer interactions and emergency situations before!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that’s easy to read.
Demonstrate Your Customer Service Skills: Since this role involves a lot of public interaction, let us know about your customer service experience. Share examples of how you’ve dealt with enquiries or concerns in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer at Highcross. Familiarise yourself with the key tasks like monitoring CCTV, handling emergencies, and ensuring customer safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with the public, be prepared to discuss your experience in providing excellent customer service. Think of specific examples where you've handled enquiries or resolved issues effectively. This will demonstrate your ability to maintain a pleasant environment for shoppers.
✨Demonstrate Your Initiative
Security Officers often need to work independently and make quick decisions. Be ready to share instances where you've taken the initiative in previous roles, especially in high-pressure situations. This will highlight your reliability and problem-solving skills, which are crucial for this position.
✨Dress the Part
First impressions matter! Make sure you present yourself well for the interview. Dress smartly and professionally, as this reflects your understanding of the importance of being well-presented in a security role. It shows that you take the job seriously and respect the company’s standards.
