At a Glance
- Tasks: Monitor safety and security in a busy shopping centre while assisting customers.
- Company: Join the dynamic team at Highcross Shopping Centre.
- Benefits: Earn £13.64 per hour with a flexible 4 on 4 off shift pattern.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Be the frontline of safety and customer service in a vibrant environment.
- Qualifications: Experience in security, strong customer service skills, and SIA CCTV Licence required.
The predicted salary is between 13.64 - 13.64 £ per hour.
Savills has a great opportunity at the Highcross Shopping Centre. We are looking for an experienced Control Room Assistant to join the team on site. Your shift pattern will be 4 on 4 off, 08:00-20:00 shifts with the requirement to cover sets of 20:00-08:00 shifts on occasion as holiday cover, with a pay rate of £13.64 per hour. You will report into the sites Duty Controllers.
Key Responsibilities
- Responsible for the ‘live’ operation of the Control Room by managing the essential functions of:
- Proactively monitor activities in both public and landlord areas as part of public safety duties such as detection of intruders, vehicle protection and site security.
- Ensure a full and comprehensive understanding of all emergency procedures with the ability to prioritise during emergency situations and support the Duty Controller as required.
- Ensure that all records and documented or recorded evidence is handled professionally and in accordance with data protection requirements.
- Monitoring the flow of traffic in and out of the centres’ car parks.
- Proactively assisting customers within the car park environment.
- Assist the Duty Controller in updating Control Room records as and when required.
- Assist in issuing radios and keys to centre personnel and contractor visitor ID/passes, permits and keys.
- To comply with Assignment Instructions / Standard Operating procedures at all times and carry out duties accordingly.
- Ensure that Health and Safety processes and procedures are complied with at all times.
- Provide a professional and customer focused service to all customers, retailers, visitors, staff and contractors.
- Ensure all security activities are carried out adhering to the requirements of the SIA, both criminal and civil law and in compliance to Highcross policies and procedures.
- Provide a deterrent for possible crime.
- Ensure all control room equipment including life safety systems is operational and any faults are reported.
- Ensure the control of access to and movement of persons and vehicles within all secure areas of the centre including service areas and car parks.
- Take responsibility for effective radio traffic to maintain professional communications.
- Take responsibility for the issuing of contractor permits and keys.
Skills, Knowledge and Experience
- Previous Industry experience.
- Strong customer service skills.
- SIA CCTV Licence.
- Good verbal and written skills.
- Ability to remain calm under pressure.
- Excellent communication skills.
Working Hours - Average of 42 hours per week, on a rolling 4 on 4 off pattern of 08:00-20:00 shifts with the requirement to cover 20:00-08:00 shifts as holiday cover.
Salary - Hourly rate of £13.64.
Control Room Assistant - Highcross Leicester Operations · Highcross employer: Savills Company
Savills offers a dynamic and supportive work environment at the Highcross Shopping Centre, where employees are valued for their contributions to public safety and customer service. With a focus on professional development and a commitment to health and safety, team members enjoy a balanced work-life schedule with a 4 on 4 off shift pattern, competitive pay, and opportunities for growth within a leading property management firm. Join us in making a meaningful impact in a vibrant retail setting that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Assistant - Highcross Leicester Operations · Highcross
✨Join Security Community Events
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We think you need these skills to ace Control Room Assistant - Highcross Leicester Operations · Highcross
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Savills Company. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Savills Company.
How to prepare for a job interview at Savills Company
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Savills Company.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Savills Company.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Savills Company.
