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- Tasks: Monitor activities for public safety and assist customers in the car park.
- Company: Join Savills at Highcross Shopping Centre, a vibrant retail hub.
- Benefits: Earn £13.64 per hour with flexible 4 on 4 off shifts.
- Why this job: Be part of a dynamic team ensuring safety and customer satisfaction.
- Qualifications: Previous experience in security and strong customer service skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
Savills has a great opportunity at the Highcross Shopping Centre. We are looking for an experienced Control Room Assistant to join the team on site. Your shift pattern will be 4 on 4 off, 08:00-20:00 shifts with the requirement to cover sets of 20:00-08:00 shifts on occasion as holiday cover, with a pay rate of £13.64 per hour. You will report into the site's Duty Controllers.
Key Responsibilities
- Proactively monitor activities in both public and landlord areas as part of public safety duties such as detection of intruders, vehicle protection and site security.
- Ensure a full and comprehensive understanding of all emergency procedures with the ability to prioritise during emergency situations and support the Duty Controller as required.
- Ensure that all records and documented or recorded evidence is handled professionally and in accordance with data protection requirements.
- Monitoring the flow of traffic in and out of the centre’s car parks.
- Proactively assisting customers within the car park environment.
- Assist the Duty Controller in updating Control Room records as and when required.
- Assist in issuing radios and keys to centre personnel and contractor visitor ID/passes, permits and keys.
- To comply with Assignment Instructions / Standard Operating procedures at all times and carry out duties accordingly.
- Ensure that Health and Safety processes and procedures are complied with at all times.
- Provide a professional and customer focused service to all customers, retailers, visitors, staff and contractors.
- Ensure all security activities are carried out adhering to the requirements of the SIA, both criminal and civil law and in compliance to Highcross policies and procedures.
- Provide a deterrent for possible crime.
- Ensure all control room equipment including life safety systems is operational and any faults are reported.
- Ensure the control of access to and movement of persons and vehicles within all secure areas of the centre including service areas and car parks.
- Take responsibility for effective radio traffic to maintain professional communications.
- Take responsibility for the issuing of contractor permits and keys.
Skills, Knowledge and Experience
- Previous Industry experience.
- Strong customer service skills.
- SIA CCTV Licence.
- Good verbal and written skills.
- Ability to remain calm under pressure.
- Excellent communication skills.
Working Hours - Average of 42 hours per week, on a rolling 4 on 4 off pattern of 08:00-20:00 shifts with the requirement to cover 20:00-08:00 shifts as holiday cover.
Salary - £13.64/hr.
Please see our Benefits Booklet for more information.
Control Room Assistant 42hrs - Highcross Leicester Operations · Highcross employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Assistant 42hrs - Highcross Leicester Operations · Highcross
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Highcross. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to security and customer service. We want to show that we can stay calm under pressure and handle emergencies like a champ!
✨Tip Number 3
Dress the part! When we go for interviews, let’s make sure we look professional and ready to take on the role. First impressions matter, especially in a customer-focused environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress easily!
We think you need these skills to ace Control Room Assistant 42hrs - Highcross Leicester Operations · Highcross
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in security and customer service. We want to see how your skills match the Control Room Assistant role, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Highcross team. Mention your previous industry experience and how you can contribute to public safety and customer service.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Highcross team!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Control Room Assistant. Familiarise yourself with emergency procedures, customer service expectations, and security protocols. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond to assist someone, especially in high-pressure situations. This will demonstrate your ability to remain calm and professional.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle various situations, such as dealing with an intruder or managing a busy car park. This will not only help you think on your feet but also show your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
