At a Glance
- Tasks: Deliver top-notch property management and create a vibrant community experience for residents.
- Company: Join a leading property management firm focused on exceptional service and community spirit.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with weekend shifts and a chance to engage with diverse residents.
- Why this job: Be the heartbeat of a thriving community and make a real difference in residents' lives.
- Qualifications: Strong customer service skills and a friendly, proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of the Role
To provide on-site property management services to a build to rent development. Responsible for the delivery of a first-class customer experience along with the team who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Resident Services Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities
- Provide support to the General Manager in the running of building
- Provide first class customer service to residents, being the first point of contact for all residents' complaints.
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organising and hosting monthly residents' events and initiatives, to enhance the community feel of the scheme.
- Engaging with residents and facilitation of any resident-led events as well as quarterly meet and greets.
- Manage out of hours incidents and emergencies where applicable
- Management of amenity space hiring
- Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers
- Completing all applicant vetting in line with Savills procedures
- Ensuring marketing portals remain up to date at all times
- Organising and running tenant services via third parties and in-house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication, events and innovations
- To act as first point of call for residents to report maintenance issues
- Coordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Carrying out mid-term inspections
- Arrears chasing and reporting
- Work alongside the General Manager to ensure H&S statutory requirements are met across the development
- Any other requests for business needs adhoc.
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
- Strong customer service ethic / background
- Positive, can-do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and social media savvy
- Experience in undertaking viewings would be an advantage
- SIA CCTV licence
Working Hours - 5 days over 7 – weekend work
Senior Resident Service Associate - Mercer West Madison East, Leeds Business Operations · Merce[...] employer: Savills Company
At Mercer West Madison East in Leeds, we pride ourselves on fostering a vibrant work culture that prioritises exceptional customer service and community engagement. As a Senior Resident Service Associate, you will enjoy a supportive environment with opportunities for professional growth, while actively contributing to a welcoming atmosphere for residents through innovative events and initiatives. Our commitment to employee development and a strong sense of community makes us an outstanding employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Service Associate - Mercer West Madison East, Leeds Business Operations · Merce[...]
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mercer and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about providing first-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your interview!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. Plus, it shows your enthusiasm and initiative, which can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Senior Resident Service Associate - Mercer West Madison East, Leeds Business Operations · Merce[...]
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about providing a first-class experience for our residents.
Be Personable and Engaging:Since this role involves building relationships with residents, let your personality shine through in your written application. Use a friendly tone and share examples of how you've connected with people in previous roles.
Detail Your Organisational Skills:We love a candidate who can keep things organised! Make sure to mention any experience you have with managing events or coordinating schedules, as these skills are crucial for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Savills Company
✨Know Your Community
Before the interview, research the local community and the specific build-to-rent development. Understand the demographics of the residents and think about how you can enhance their experience. This will show your potential employer that you’re genuinely interested in creating a community feel.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you resolved complaints or went above and beyond for residents. This will demonstrate your strong customer service ethic and positive attitude.
✨Be Ready to Discuss Events Management
Since organising and hosting resident events is a key responsibility, come prepared with ideas for community-building activities. Share any relevant experience you have in event planning and how you would engage residents to foster a sense of belonging.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you had to think on your feet and make quick decisions, especially in challenging situations. Be ready to discuss how you would handle out-of-hours incidents or maintenance issues, showcasing your common sense approach and ability to remain calm under pressure.
