At a Glance
- Tasks: Be the friendly face at our reception, welcoming visitors and ensuring a top-notch experience.
- Company: Join a dynamic team at a prestigious property in Leeds.
- Benefits: Enjoy a competitive salary, training opportunities, and a vibrant work environment.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Make a lasting impression while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others are essential.
The predicted salary is between 27000 - 27000 € per year.
Purpose of the Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.
Key Responsibilities
- Ensure the highest standards in presentation at the property or properties are maintained at all times.
- Reception area is kept clean, tidy and welcoming and to five star audit standards.
- Personal appearance is to be of a very high standard at all times.
- A courteous, professional, helpful nature must be displayed at all times.
- If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
- To carry out duties in accordance with instructions by your Reception Services Line Manager, Building Manager/Supervisor/RFM.
- To comply at all times with the concierge processes and procedures and standards of work assigned to the property.
- Establish a professional working relationship with all of the staff, occupiers and contractors at the property and be the first point of contact for the building.
- Take ownership of monthly newsletter and events in reception, engagement in wider placemaking team.
- Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records.
- To promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
- To answer the telephone and on‑site intercom system for all tenant queries in a professional manner.
- To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department.
- To maintain a physical presence at the reception desk; it is not to be left unmanned at any time during building opening hours.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences.
- To carefully complete all log reports that may be required by the employer or the building manager.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- To assist other employed staff, building occupiers and visitors in the event of an emergency.
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
- To ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company and site procedures.
- To be aware of and abide by all rules, terms and conditions of the company at all times.
- It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Skills, Knowledge and Experience
Essential
- Ability to demonstrate good levels of customer service at all times.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on‑site training for emergency procedures.
- Excellent organisational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.
Desirable
- Operational experience within a customer facing role.
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Basic knowledge of H&S legislation.
Working Hours - 40 hours
Salary - £27,000
Front of House Reception Host - 1 Park Lane, Leeds Operations · 1 Park Lane employer: Savills Company
At 1 Park Lane, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional service and professional development. As a Front of House Reception Host, you will enjoy a supportive environment with opportunities for career growth, all while being part of a dynamic team dedicated to creating memorable experiences for our visitors. Our commitment to maintaining high standards ensures that you will thrive in a well-presented, welcoming space that reflects our dedication to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Reception Host - 1 Park Lane, Leeds Operations · 1 Park Lane
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, mission, and what they stand for. This way, when you walk in for that interview, you can show them you're not just another candidate but someone who genuinely fits into their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making a great impression, think of scenarios where you might need to handle tricky situations. Role-play with a friend or family member to get comfortable with responding professionally and courteously.
✨Tip Number 3
Dress to impress! As a Front of House Reception Host, your appearance matters. Make sure you’re looking sharp and professional. It’s all about creating that five-star vibe right from the get-go, so don’t skimp on the details.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, if you’re keen on this position, apply through our website to keep it all streamlined!
We think you need these skills to ace Front of House Reception Host - 1 Park Lane, Leeds Operations · 1 Park Lane
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, so share specific examples that showcase your friendly and professional nature.
Keep It Neat and Tidy:Just like the reception area you’ll be maintaining, your application should be clean and well-organised. Use clear formatting, check for typos, and ensure everything is easy to read. First impressions matter!
Be Yourself:We’re looking for someone who can bring their personality to the role. Don’t be afraid to let your unique voice shine through in your application. Show us why you’d be a great fit for our team at 1 Park Lane!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Savills Company
✨Dress to Impress
First impressions matter, especially in a front of house role. Make sure you arrive in smart attire that reflects the professional standards expected at the reception desk. If a uniform is provided, ensure it’s clean and well-presented.
✨Know Your Stuff
Familiarise yourself with the company’s operations and the specific responsibilities of the role. Understanding the key processes and procedures will help you answer questions confidently and show that you’re proactive about your potential position.
✨Showcase Your Customer Service Skills
Be prepared to discuss examples of how you've delivered excellent customer service in the past. Think of situations where you’ve dealt with demanding visitors or resolved issues effectively, as this will demonstrate your ability to handle the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the building, or the company culture. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
