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- Tasks: Manage leasing for a luxury residential development and provide top-notch customer service.
- Company: Exciting new build residential development in Birmingham with a vibrant community feel.
- Benefits: Competitive salary, discretionary bonus, and opportunities for personal growth.
- Other info: Flexible working hours with a supportive team environment.
- Why this job: Join a dynamic team and make a real impact in a thriving community.
- Qualifications: Experience in leasing, strong customer service skills, and a positive attitude.
The predicted salary is between 30000 - 30000 £ per year.
To provide site based leasing management services to an exciting new build residential development comprising 667 apartments in a large scale, luxury scheme in Birmingham. To take a lead in scheme tours/viewings, vetting of applicants and the upselling of additional services within the scheme. Working closely with the leasing team to ensure a high level of customer service is provided to residents at all times, being a main point of contact from enquiry stage, viewing/tours through to resident move ins.
Key Responsibilities
- Ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data, including viewing feedback.
- Ensuring good presentation of available apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard.
- Co-ordinating the online marketing of available apartments.
- Ensuring all enquiries are responded to in line with agreed service levels.
- To coordinate with 3rd party agents as required.
- In conjunction with the General Manager/Leasing Manager – carrying out regular rent analysis to create a community feel through communication, events and innovations.
- Ad-hoc projects provided by the General Manager.
- Provide first class customer service to residents and applicants.
Asset Performance Management
- Providing regular letting performance reports to the General Manager.
- Regular apartment appraisals and maintaining databases for reporting on rental values, both ERV and market rents, ensuring rental growth is achieved.
- Assisting with the negotiation of renewals where required.
- Where applicable, working with client-specific lease up software to increase rents and decrease voids.
The above is not an exhaustive list of duties and the individual will be expected to perform different tasks as necessitated by the evolution of the role within the asset.
Skills, Knowledge and Experience
- Strong customer service ethic.
- Positive, can-do attitude.
- Initiative and the ability to think outside the box.
- Common sense approach.
- Outgoing, warm and friendly personality.
- Team player.
- Organised, meticulous, tenacious.
- Excellent written and spoken etiquette.
- IT literate.
- Social media literate.
Previous Experience
- Relevant experience within a busy leasing environment essential.
- Good understanding and knowledge of leasing best practice essential.
- Proven track record of target based performance.
Working Hours - 5 over 7 days (40 hours per week) – Flexibility is required – 6 month FTC
Salary - £30k pro rata + plus discretionary bonus.
Please see our Benefits Booklet for more information.
Leasing Negotiator 6 month FTC - One Eastside, Birmingham Business Operations · One Eastside employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Negotiator 6 month FTC - One Eastside, Birmingham Business Operations · One Eastside
✨Tip Number 1
Get to know the company and its culture before your interview. Research One Eastside and understand their values, as this will help you connect with the team during your conversation. We want to see that you’re genuinely interested in being part of our community!
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experience in leasing and how it relates to the role. We love candidates who can showcase their skills and demonstrate a positive, can-do attitude.
✨Tip Number 3
Show off your customer service skills during the interview. Think of examples where you’ve gone above and beyond for clients. We’re looking for someone who can create that warm, friendly atmosphere we pride ourselves on at One Eastside.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Leasing Negotiator 6 month FTC - One Eastside, Birmingham Business Operations · One Eastside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Leasing Negotiator role. Highlight your relevant experience in leasing environments and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for our team. Don't forget to mention your positive, can-do attitude and any specific achievements in leasing.
Showcase Your Customer Service Skills: Since providing first-class customer service is key, make sure to include examples of how you've excelled in this area. We love seeing candidates who can think outside the box and create a community feel!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Good luck!
How to prepare for a job interview at Savills Company
✨Know Your Stuff
Make sure you understand the ins and outs of leasing management. Brush up on best practices, market trends, and the specifics of the Birmingham rental market. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch customer service, be ready to share examples from your past experiences. Think of situations where you went above and beyond for a client or resolved a tricky issue. This will demonstrate your strong customer service ethic.
✨Be Prepared for Role-Play
You might be asked to conduct a mock viewing or handle a hypothetical tenant inquiry during the interview. Practise how you would present an apartment and respond to common questions. This will showcase your communication skills and ability to create a welcoming atmosphere.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job but also in how you can contribute to the team and the community feel they want to create.