At a Glance
- Tasks: Build strong relationships with retailers and analyse performance data to drive success.
- Company: Join a vibrant shopping centre team at Eastgate Shopping Centre.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for growth.
- Other info: Dynamic role with a focus on collaboration and community engagement.
- Why this job: Make a real impact in retail management while developing your skills.
- Qualifications: Retail management experience and strong communication skills required.
The predicted salary is between 20250 - 24750 £ per year.
Purpose of the Role
To establish and manage productive relationships between retailers & head offices, the shopping centre management team and onsite staff, the managing agent, asset manager and the owners. To collect and analyse trading intelligence, centre performance statistics and other data and ensure that this information is reported regularly to all parties. This should be communicated to the Centre Manager and marketing function in depth to ensure that suitable responses are developed to support retailers and the centre.
TEAM STRUCTURE
The Retail Liaison Manager will report to and seek direction from the Centre Manager, taking guidance as appropriate and also work in partnership with the Retail Marketing Executive.
Key Responsibilities
- Management, collection & knowledge of all data and information regarding centre retailer performance on Retail Report
- Manage and monitor the flow of key indicators from retailers & understanding their business needs
- Desktop research of national retailer performance
- Establish a productive relationship with retailers, area managers and head offices to provide them with a regular informative review of trading performance
- Provide the Centre Manager and team with periodic reporting of retail performance and centre statistics, present the monthly trading performance to the client and leasing agents
- Collaborate with the centre marketing exec and retailers to develop consumer facing marketing responses to trading performance
- Generally manage centre communication with the retailers, manage the quarterly retailer meetings as directed by the Centre Manager, invite guest speakers and encourage attendance and support the quarterly newsletter and other communication documents for store managers and staff in partnership with the centre marketing executive
- Encourage retailer participation in centre initiatives through the marketing plan and assist the marketing executive to collect feedback after events, attend centre marketing events as directed by the Centre Manager
- Ensure the retailer handbook is kept updated working with all centre departments
- Monitor the retail comings and goings within the city and the regional competition
- Monitor the retailers for lease compliance and champion core trading hours
- Create and enliven an Annual Retailer Awards programme
Skills, Knowledge and Experience
EXPERIENCE KNOWLEDGE & QUALIFICATIONS
- Retail Management qualification (NVQ/City & Guilds/etc)
- Must have a solid background in different levels of retail management across a variety of categories
- Must be confident with extensive retail data analysis and trends
- IT Literate
- Maths and English GCSE/ O Level or equivalent
COMPETENCIES AND ATTRIBUTES
- A good communicator to a variety of audiences
- Autonomous approach to workload and self-motivating
- Strong organisational skills – an ability to work without close supervision and prioritise
- The confidence to establish a dialogue with anyone internal or external to the business
- Strong customer relations skills and an ability to integrate with a diverse and changing environment
- Ability to positively interact with key stakeholders
- Strong communication skills, both verbal and written
- Able to work on own initiative, to listen and willingness to learn
- Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information
- Ability to multi-task in a fast moving environment
Working Hours - Part-Time - 24hrs Days / Times to be discussed
Please see our Benefits Booklet for more information.
Retail Liaison Manager Part-Time 24hrs - Eastgate Shopping Centre, Inver... Management · Eastgate Shopping Centre in Inverness employer: Savills Company
At Ocean Terminal, we pride ourselves on being an exceptional employer, offering a supportive work culture that values both security and customer service. Our team enjoys a unique 4-day work week, allowing for a better work-life balance, alongside opportunities for professional growth through training in areas such as CCTV monitoring. Located in the vibrant City of Edinburgh, employees benefit from a dynamic environment where their contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Liaison Manager Part-Time 24hrs - Eastgate Shopping Centre, Inver... Management · Eastgate Shopping Centre in Inverness
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Savills Company, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Liaison Manager Part-Time 24hrs - Eastgate Shopping Centre, Inver... Management · Eastgate Shopping Centre in Inverness
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Savills Company that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Savills Company will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Savills Company and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Savills Company
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Savills Company, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Savills Company!
