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- Tasks: Lead ICT operations at Battersea Power Station, ensuring network reliability and service excellence.
- Company: Join a dynamic team at the iconic Battersea Power Station.
- Benefits: Competitive salary, flexible working hours, and a vibrant work environment.
- Why this job: Be at the forefront of technology in one of London's most exciting developments.
- Qualifications: Experience in network environments and strong communication skills required.
- Other info: Great opportunities for career growth and professional development.
The predicted salary is between 30000 - 38000 £ per year.
Battersea Power Station is a technology-driven estate where ICT infrastructure underpins every operational service. As ICT Operations & Service Delivery Lead, you act as the central point of technical and operational control — bridging suppliers, projects, and management. Your oversight ensures the estate’s systems remain resilient, secure, and future-ready, delivering uninterrupted service to all occupiers and stakeholders.
The ICT Operations & Service Delivery Lead is responsible for the operational integrity and performance of all ICT systems across the Battersea Power Station estate. The role blends technical oversight with service delivery management — ensuring network reliability, working with suppliers, and maintaining service excellence across one of London’s most complex mixed-use developments.
Working alongside the ICT Service Delivery Manager, the postholder acts as the key operational contact for all ICT activity, overseeing technical changes, coordinating service partners, and supporting the delivery of infrastructure projects and continuous improvement initiatives.
Key Responsibilities- Lead day-to-day operations of the Battersea Power Station ICT environment, ensuring reliability, availability, and security of networked systems.
- Act as the first point of contact and on-site lead for 3rd party network and desktop support teams, overseeing delivery, troubleshooting, and infrastructure changes whilst ensuring best value for money.
- Approve and oversee technical change activity, including VLAN configuration, switch port management, and Wi-Fi access deployments, ensuring all work is completed in line with CAB processes and estate standards.
- Participate in the Change Advisory Board (CAB), reviewing and authorising proposed ICT changes to maintain operational stability and security compliance in accordance with policies and procedures.
- Coordinate and track incident response and service requests with third-party partners, ensuring timely resolution and accurate documentation.
- Support and coordinate ICT projects, upgrades, and mobilisation activities, balancing project schedules with operational priorities.
- Conduct regular operational reviews, supplier meetings, and service audits to ensure technical and contractual compliance.
- Maintain the relevant Asset Registers, configuration database, and network documentation and update policies and procedures as required.
- Oversee converged systems including Wi-Fi, DAS, PMRS, Satellite TV, telephony, and footfall analytics, ensuring uptime and resilience across the estate.
- Liaise with internal departments, tenants, and stakeholders to ensure ICT services meet business and operational needs.
- Identify risks, capacity issues, and opportunities for optimisation, presenting improvement recommendations to management.
- Deputise for the ICT Service Delivery Manager during periods of absence, maintaining full operational continuity, managing escalations, coordinating suppliers, and reporting directly to the Head of Technical Services where required.
- Provide advice and guidance across the estate to all stakeholders on IT policies and procedures supporting service charge contributors with expert advice.
- Provide technical direction and oversight to service partners, ensuring consistent quality and compliance with Battersea standards.
- Promote proactive fault management and innovation across the ICT service environment.
- Support process development, documentation, and improvement of operational resilience.
- Contribute to the ongoing development of the ICT service strategy, supporting the continuous improvement of operations and positioning the role for future growth and expanded responsibility within the Battersea Power Station ICT function.
- Maintain Risk Register in relation to ICT and highlight/escalate major risks to Management.
- Strong working knowledge of converged network environments — VLAN design, switching, Wi-Fi systems, structured cabling, and power delivery.
- Familiarity with Cisco infrastructure and general understanding of network management tools and monitoring platforms.
- Practical understanding of incident, problem, and change management under ITIL principles.
- Experienced in coordinating supplier activity and validating technical changes in live environments.
- Strong analytical and communication skills with the ability to engage both technical teams and non-technical stakeholders.
- Methodical, organised, and service-oriented with a focus on reliability, security, and continuous improvement.
- Customer-focused and passionate about delivering world-class, memorable experiences.
- Proactive, innovative, and solution-oriented.
- Collaborative with a strong sense of team and partnership working.
- Professional, approachable, and resilient under pressure.
- Alignment with Battersea Power Station’s brand, values, and vision for community and place-making.
- A natural ambassador for the Estate, ensuring all stakeholders hold a positive perception of Battersea Power Station.
Working Hours - 9.00 – 5.30 Monday to Friday (with flexibility)
Salary - £35,000 – £38,000
Please see our Benefits Booklet for more information.
ICT Operations Site Lead - Battersea Power Station, London Business Operations · Battersea Powe[...] employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Operations Site Lead - Battersea Power Station, London Business Operations · Battersea Powe[...]
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews like it’s a big exam. Research the company, understand their values, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience in ICT operations and service delivery.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re genuinely interested in the role and appreciate the opportunity to chat with them.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace ICT Operations Site Lead - Battersea Power Station, London Business Operations · Battersea Powe[...]
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ICT operations and service delivery. We want to see how your skills align with the specific responsibilities mentioned in the job description.
Showcase Your Technical Skills: Don’t hold back on detailing your technical expertise, especially in areas like VLAN design and network management. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Savills Company
✨Know Your ICT Stuff
Make sure you brush up on your knowledge of converged network environments, VLAN design, and Cisco infrastructure. Being able to discuss these topics confidently will show that you're not just familiar with the technical aspects but also ready to take charge of the ICT operations.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled incidents or changes in previous roles. Highlight your experience with ITIL principles and how you've coordinated supplier activities. This will demonstrate your ability to manage operational integrity and performance effectively.
✨Communicate Like a Pro
Since you'll be liaising with both technical teams and non-technical stakeholders, practice explaining complex concepts in simple terms. This will help you convey your ideas clearly during the interview and show that you can bridge the gap between different groups.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a technical change or resolving an incident. Think through potential scenarios beforehand and prepare your responses to showcase your proactive and solution-oriented mindset.
