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- Tasks: Ensure top-notch security and customer service at Treaty Shopping Centre.
- Company: Join a dynamic team at a leading shopping centre in Hounslow.
- Benefits: Earn £14.50 per hour with flexible shifts and overtime opportunities.
- Why this job: Be the face of security, making a real difference for visitors every day.
- Qualifications: Must have Front Line SIA licence and great communication skills.
- Other info: Work in a supportive environment with opportunities for personal growth.
The predicted salary is between 12 - 17 £ per hour.
Purpose of the Role
The security officer reports to the Site Security Manager regarding the overall support and delivery of security on the site. However, on a day-to-day basis, task allocation is managed by the Security Controllers or Team Leader as defined by the site. A monthly rota will be provided in advance based on 4 on 4 off; however, short‑notice cover may be required. Therefore, some flexibility would be needed. You are responsible for ensuring that exemplary standards of security and customer service are consistently provided to both clients and visitors. As the public face of the security team, it is essential to act with professionalism at all times. A can‑do attitude is crucial in this influential role.
Key Responsibilities
- To be part of a team in a roster pattern. Covering holidays, sickness as per the site security operation requirement.
- To readily interact with all visitors / tenants within the buildings, delivering a world class customer focused service.
- Carry out regular patrols of the centre as directed by the Security Controllers and detailed in the security assignment instructions, being proactive and always following the company security strategy.
- Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodies.
- Ensure a timely response to all security issues and events.
- Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors to the centre proactively offering assistance wherever opportunities arise.
- To ensure that the centre is a safe and non‑threatening environment for all visitors / tenants.
- Ensuring all incidents are managed in accordance with company and centre policies and procedures.
- Liaising with the security controllers and site security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
- To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are always kept fully informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and centre policies.
- Maintain vigilance and highlight / manage unauthorised access by banned persons.
- Provide assistance to third party contractors / visitors ensuring all company and centre procedures / policies are adhered to.
- Maintain continuous monitoring of centre radio systems adhering to correct radio procedures at all times.
- Diligent management and maintenance of centre records / reference materials including health and safety records, incident forms and the daily occurrence book.
- To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- Report any event that may be detrimental to the fulfilment of the provision of security to the site security manager.
- Support the management with any internal / external audits in line with company policies and procedures.
- Make certain that the continuous improvement process is an integral part of service delivery increasingly adding value to both the company and the centre.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events.
- Able to work in the security control room environment once fully trained at the site.
- You are an ambassador for the centre and for security, and as such you will actively promote recognition for the team, the centre, and the wider business through your exemplary behaviour.
Skills, Knowledge and Experience
- Good verbal and written communication skills.
- Able to articulate clearly and credibly with the centre management, senior managers and all staff.
- Must have an outgoing personality and ability to communicate with the public in what is a customer focused and engaging role.
- Capability to work unsupervised and take responsibility.
- Aptitude to remain calm under pressure.
- Smart appearance.
- Flexible/can do attitude.
- Must be able to attend work in line with shift pattern through own transport or public transport and have ability to be flexible with shift start and finish times.
- Willingness to work on short notice. Covering days, nights and weekend shifts.
Qualifications and experience
- Essential: Front Line SIA licence & CCTV SIA licences.
- Experience of working in a customer focused environment.
- Good written and verbal communication skills.
- High level of integrity.
- 5-year checkable employment record.
- Qualification in First Aid at Work and AED (or willing to work towards).
Working Hours – 42 Hours P/W Covering Days, Nights, Weekend. As per the site requirement, Overtime available.
Salary – £14.50 P/H Benefits Booklet for more information.
Security Officer 42hrs - Treaty Shopping Centre Operations · Treaty Shopping Centre, Hounslow employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer 42hrs - Treaty Shopping Centre Operations · Treaty Shopping Centre, Hounslow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Treaty Shopping Centre and its values. This way, you can tailor your responses to show how you fit right in with their team.
✨Tip Number 2
Practice your customer service skills! As a security officer, you'll be the face of the centre. Think about scenarios where you might need to interact with visitors and rehearse how you'd handle them with professionalism and a friendly attitude.
✨Tip Number 3
Be ready for flexibility! Since the role requires covering shifts on short notice, be prepared to discuss your availability during the interview. Show that you're adaptable and willing to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at the Treaty Shopping Centre. Don’t miss out!
We think you need these skills to ace Security Officer 42hrs - Treaty Shopping Centre Operations · Treaty Shopping Centre, Hounslow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique traits make you a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that align with the responsibilities of a Security Officer. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer at the Treaty Shopping Centre. Familiarise yourself with the key tasks like conducting patrols, managing incidents, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples from your past experiences where you've provided outstanding service. Think about situations where you went above and beyond to assist someone, as this will demonstrate your can-do attitude and professionalism.
✨Demonstrate Flexibility and Team Spirit
Given the need for flexibility in shift patterns and covering for colleagues, be ready to discuss how you've adapted to changing circumstances in previous jobs. Highlight any teamwork experiences that showcase your ability to work well with others, especially under pressure.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly for your interview, reflecting the professional standards expected in the role. Also, practice your communication skills to ensure you come across as friendly, courteous, and confident when speaking with the interviewers.