At a Glance
- Tasks: Engage with retailers, analyse data, and enhance service delivery in a vibrant retail environment.
- Company: Join The Galleria, a dynamic shopping centre in Hatfield.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real impact by improving retailer operations and customer experiences.
- Qualifications: Retail experience, strong communication skills, and data analysis abilities.
The predicted salary is between 33000 - 35000 £ per year.
Purpose of the Role
Reporting into the surveyor for the property, to interact with Retailers within the centre.
The role is to ensure exemplary standards of service delivery and communication are provided to Retailers at all times.
The main responsibility is to produce accurate retailer statistical data, ensuring a continuous review across all retailers operations.
Accountable for the design and management of the centre's retailer meetings plan, including mall meetings and major space users.
Incorporating all actions and recording data to ensure all service targets are met and delivered at all times.
The ultimate goal is to drive operational improvement; by building relationships with all centre retailers.
Key Responsibilities
This role will include a variety of tasks including the following
- Design and deliver the centres retailer communications plan including newsletters e-mail updates etc.
- Design deliver and collate retailer research data including the production of trend analysis reports from trading data.
- Deliver feedback to management meetings and departmental managers daily/as required regarding retailer updates and issues arising.
- Work closely with the Centres Tenants to increase attendance and participation.
- To work with external organisations and stakeholders to create opportunities for retailers to enhance service delivery by maximising training, recruitment and retention opportunities.
- To work alongside the Centres security teams and local police to maximise information sharing and crime prevention strategies.
- Assist the Marketing team in the recruitment and participation of retailers in centre based events, promotion literature and website.
- Maintain safe working practices in line with Centre Health and Safety policy.
- Maintain a smart appearance at all times, adhering to dress standards and uniform policy.
- Undertake any further duties or tasks as requested by Line Manager or Management team as appropriate.
- Work as part of the team, carry out duties willingly and strive to deliver the core values, Creative, Bold and Genuine.
- Communicate with colleagues and management as required and provide upward feedback and suggestions for improvement.
- Attend all training and meetings as required. Take responsibility for your own training and achieve all mandatory development to enable high competency levels within your role.
Skills, Knowledge and Experience Essential
- Knowledge of working at a strategic level within the Retail environment.
- Excellent presentation skills delivered to both management and operational teams to engage and motivate individuals.
- Knowledge of data analysis and production of accurate reports encompassing trends.
- Key attention to detail and demonstrate skills of producing/work with exceptional written and oral communication.
- Establish credibility using people management skills, demonstrating exceptional customer service qualities to achieve results under pressure.
- Analytical skills to influence management levels and developing excellence to internal and external customers.
Desirable
- Ability to design and develop retailer research data and analyse enhanced reports.
- Knowledge of developing communications plans with retailers and management teams.
- Knowledge of accounting or book keeping - within a retail environment.
- Excellent organisational skills with the ability to balance competing priorities and workloads.
- High development analysing, influencing and relationship management skills.
- Flexible, problem solving and remain calm under pressure.
- Ability to champion and support all business initiatives.
- High level report writing and presentation skills.
- Ability to work unsupervised and use own initiative taking responsibility.
- Excellent Microsoft package skills, working in particular with excel
- Working Hours - 9am to 5pm
- Salary - £33-35k pa
Benefits Booklet
Retail Liaison Coordinator, The Galleria, Hatfield employer: Savills Company
As a Health & Safety Fire Officer at the Victoria Centre in Nottingham, you will join a dynamic team dedicated to ensuring a safe and compliant environment for all. Our company fosters a supportive work culture that prioritises employee growth through continuous training and development opportunities, alongside competitive salaries and benefits. With a strong commitment to health and safety, you will play a vital role in shaping our operational standards while enjoying the unique advantage of working in a vibrant retail hub.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Liaison Coordinator, The Galleria, Hatfield
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Savills Company, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Savills Company!
We think you need these skills to ace Retail Liaison Coordinator, The Galleria, Hatfield
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Savills Company, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Savills Company and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Savills Company that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Savills Company
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
