At a Glance
- Tasks: Ensure safety and security at St Georges Shopping Centre while assisting customers.
- Company: Join a vibrant shopping centre team focused on community safety.
- Benefits: Earn £12.97+ per hour plus bonuses, with flexible shifts and training opportunities.
- Other info: Dynamic role with opportunities for career growth and additional training.
- Why this job: Be the hero of the shopping centre, making it a safe space for everyone.
- Qualifications: Must hold valid SIA Security and CCTV licenses; customer service skills are essential.
Purpose of the Role
To assist with the smooth running of the shopping Centre and to assist with all emergency situations when they occur. This includes providing visible security cover to the Centre, actively patrolling the Centre mall including the service corridors and the perimeter when required, handling enquiries and customer concerns, monitoring CCTV (by suitably trained and licensed staff) and controlling contractors and deliveries to the Centre.
Key Responsibilities
- To work the hours and shifts in accordance with conditions of employment. Shift pattern follows (4 days on, 2 days rolling shift pattern): Day 1: 06:00 - 15:00, Day 2: 09:00 - 18:00, Day 3: 11:00 - 20:00 & Day 4: 15:00 - 03:00. Sunday's hours are 8-hour shifts between 08:00 to 03:00.
- To undertake regular patrols of the Centre and duties in accordance as instructed by the Centre Manager.
- To comply fully with the Health & Safety Policy for the centre.
- To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
- To ensure that the Rules & Regulations of the Centre are complied with at all times.
- Ensure that all incidents are reported to control which will be recorded in the Incident Log.
- Ensure that contractors arriving on site adhere fully to the requirements for contractor management and site H&S in line with the company policy and site procedures.
- Ensure that the centre is a safe and pleasant environment.
- To assist with enquiries from the public if so required.
- To be aware of and abide by all rules, terms and conditions of the company.
- To undertake other duties i.e. helping the cleaning team by litter picking where possible (mainly in the car park 3rd and 4th floor) and using the T7 cleaning machine at nights.
- In order to comply with the Security Industry Act 2001, officers must hold an SIA Public Space Surveillance Licence and where necessary a valid SIA Security Licence.
Skills, Knowledge and Experience
Essential
- Basic knowledge of Radio and Video badge usage and Radio etiquette including phonetic alphabet.
- Experience in the provision of security services in a busy environment visited by members of the public.
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance CCTV Licence.
- Ability to always demonstrate good levels of customer service.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organisational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.
Required
- Valid SIA Security/DS License & CCTV license.
Desirable
- Operational experience within a retailing Shopping Centre environment.
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Basic knowledge of H&S legislation.
- IOSHH Qualification.
- Fire Marshall training.
- First Aid at Work.
Salary - £12.97+ 50p per hour performance and attendance bonus.
Please see our Benefits Booklet for more information.
Security Officer Days 45hrs - St Georges Shopping Centre, Harrow employer: Savills Company
As a Health & Safety Fire Officer at the Victoria Centre in Nottingham, you will join a dynamic team dedicated to ensuring a safe and compliant environment for all. Our company fosters a supportive work culture that prioritises employee growth through continuous training and development opportunities, alongside competitive salaries and benefits. With a strong commitment to health and safety, you will play a vital role in shaping our operational standards while enjoying the unique advantage of working in a vibrant retail hub.
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Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
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How to prepare for a job interview at Savills Company
✨Know Your Security Protocols
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Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
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Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Savills Company.
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You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Savills Company.
