At a Glance
- Tasks: Monitor CCTV, patrol the centre, and manage incidents to ensure safety.
- Company: Join a leading shopping centre with a focus on security and customer service.
- Benefits: Competitive pay, performance bonuses, and opportunities for training and development.
- Other info: Flexible night shifts with great career growth potential.
- Why this job: Be part of a dynamic team ensuring safety while gaining valuable experience.
- Qualifications: Must hold valid SIA CCTV and Door Supervisor Licences; experience in security preferred.
The predicted salary is between 27600 - 28800 £ per year.
The role of the Security Controller is a dual role spending most of the time in the Security Control Room monitoring CCTV and sometimes on the floor patrolling. The Controller will be in control of the shopping Centre staff distribution, control incidents and sign in and out contractors. Access control and answering the phones when required adhering to the Two ring rule.
To Monitor the CCTV cameras, give access to the site car park where permission is given by the occupiers and Building Management. Collate daily reports for The Management Team.
Key Responsibilities- To work the hours and shifts in accordance with conditions of employment.
- To monitor CCTV images of the Centre as instructed by Centre Management.
- To carry out duties in accordance with instructions issued by Centre Management.
- To make sure all daily, weekly and monthly audits are completed and sent over to management once completed.
- To comply fully with the Health & Safety Policy for the centre.
- To ensure that the requirements of the Fire regulations are strictly complied with.
- To assist with the implementation of the Centre’s Emergency Plan and Evacuation Strategy in the event of an emergency.
- To ensure that the Rules & Regulations of the Centre are complied with at all times.
- Ensure that all incidents are recorded in Incident Log.
- Ensure that contractors arriving on site adhere fully to the centre procedures for contractor management.
- Ensure that the centre is a safe and pleasant environment.
- Assist with enquiries from tenants and members of the public when requested.
- To be aware of and abide by all rules, terms and conditions of the company.
- To undertake other duties i.e. helping the cleaning team by litter picking i.e. the car park once the centre is closed and where possible and using the T7 cleaning machine at nights once trained.
In order to comply with the Security Industry Act 2001, officers must hold a CCTV SIA Public Space Surveillance Licence and where necessary a valid SIA Security Licence.
Skills, Knowledge and Experience- Experience in the provision of security services in a busy Shopping centre environment.
- Be able to demonstrate previous experience in working as a controller role within a busy Shopping Centre.
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and a Public Space Surveillance Licence.
- Ability to demonstrate excellent levels of customer service at all times and be able to communicate well at all levels.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organisational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented at all times.
- Accurate record keeping with good attention to detail.
- Able to meet the requirements of BS7858 – Security vetting.
- Valid SIA Door Supervisor License.
- Valid SIA CCTV license.
- Operational experience within a Shopping Centre.
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Basic knowledge of H&S legislation. IOSHH Qualification.
- Fire Marshall training.
- First Aid at Work.
- Disciplinary and Investigation training.
Working Hours - 42 hours/week – 4 on 4 off (Nights)
Salary - £13.28 + 50p per hour performance and attendance bonus.
CCTV Security Controller — Night Shift & Centre Patrols in Harrow employer: Savills Company
As a CCTV Security Controller at our vibrant shopping centre, you will be part of a dynamic team dedicated to ensuring safety and security while providing excellent customer service. We offer a supportive work culture that values employee growth through ongoing training and development opportunities, alongside competitive pay and performance bonuses. Join us in creating a safe and pleasant environment for both tenants and visitors, all while enjoying the unique benefits of working in a bustling retail hub.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Security Controller — Night Shift & Centre Patrols in Harrow
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work in shopping centres. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show up in person! If you’re keen on a specific shopping centre, pop by and ask to speak with the management or security team. It shows initiative and gives you a chance to make a memorable impression.
✨Tip Number 3
Prepare for interviews by practising common questions related to security roles. Think about scenarios you might face as a CCTV Security Controller and how you'd handle them. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that job, and applying directly shows you’re serious about joining our team.
We think you need these skills to ace CCTV Security Controller — Night Shift & Centre Patrols in Harrow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in security services, especially in a shopping centre environment. We want to see how your skills match the role of a CCTV Security Controller, so don’t hold back on showcasing relevant experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your customer service skills and any specific experiences that relate to monitoring CCTV and handling incidents.
Show Off Your Licences:Don’t forget to mention your valid SIA Door Supervisor and CCTV licences in your application. These are essential for the role, and we need to know you’ve got them before we can move forward!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a CCTV Security Controller. Familiarise yourself with the key tasks like monitoring CCTV, managing incidents, and ensuring compliance with health and safety regulations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in security services, especially in a shopping centre environment. Prepare specific examples of how you've handled demanding situations or provided excellent customer service. This will demonstrate your capability and reliability to the interviewers.
✨Highlight Your Skills
Make sure to emphasise your organisational and communication skills during the interview. Mention any relevant training you've had, such as First Aid or Fire Marshall training, and how these skills can contribute to maintaining a safe environment in the shopping centre.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how the centre handles emergencies. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
