At a Glance
- Tasks: Monitor CCTV, control incidents, and ensure a safe shopping environment.
- Company: Join a leading shopping centre with a focus on security and safety.
- Benefits: Competitive pay, performance bonuses, and opportunities for training and development.
- Other info: Flexible night shifts with great career growth potential.
- Why this job: Be the eyes and ears of the shopping centre, ensuring safety and security.
- Qualifications: Must hold valid SIA CCTV and Door Supervisor Licences; experience preferred.
The predicted salary is between 27600 - 28800 £ per year.
Purpose of the Role
The role of the Security Controller is a dual role spending most of the time in the Security Control Room monitoring CCTV and sometimes on the floor patrolling. The Controller will be in control of the shopping Centre staff distribution, control incidents and sign in and out contractors. Access control and answering the phones when required adhering to the Two ring rule.
Key Responsibilities
- To work the hours and shifts in accordance with conditions of employment.
- To monitor CCTV images of the Centre as instructed by Centre Management.
- To carry out duties in accordance with instructions issued by Centre Management.
- To make sure all daily, weekly and monthly audits are completed and sent over to management once completed.
- To comply fully with the Health & Safety Policy for the centre.
- To ensure that the requirements of the Fire regulations are strictly complied with.
- To assist with the implementation of the Centre’s Emergency Plan and Evacuation Strategy in the event of an emergency.
- To ensure that the Rules & Regulations of the Centre are complied with at all times.
- Ensure that all incidents are recorded in Incident Log.
- Ensure that contractors arriving on site adhere fully to the centre procedures for contractor management.
- Ensure that the centre is a safe and pleasant environment.
- Assist with enquiries from tenants and members of the public when requested.
- To be aware of and abide by all rules, terms and conditions of the company.
- To undertake other duties i.e. helping the cleaning team by litter picking i.e. the car park once the centre is closed and where possible and using the T7 cleaning machine at nights once trained.
In order to comply with the Security Industry Act 2001, officers must hold a CCTV SIA Public Space Surveillance Licence and where necessary a valid SIA Security Licence.
Skills, Knowledge and Experience
- Experience in the provision of security services in a busy Shopping centre environment.
- Be able to demonstrate previous experience in working as a controller role within a busy Shopping Centre.
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and a Public Space Surveillance Licence.
- Ability to demonstrate excellent levels of customer service at all times and be able to communicate well at all levels.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organisational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented at all times.
- Accurate record keeping with good attention to detail.
- Able to meet the requirements of BS7858 – Security vetting.
Required
- Valid SIA Door Supervisor License.
- Valid SIA CCTV license.
Desirable
- Operational experience within a Shopping Centre.
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Basic knowledge of H&S legislation. IOSHH Qualification.
- Fire Marshall training.
- First Aid at Work.
- Disciplinary and Investigation training.
Working Hours - 42 hours/week – 4 on 4 off (Nights)
Salary - £13.28 + 50p per hour performance and attendance bonus.
CCTV Operator Security Controller Nights - St Georges Shopping Centre, H... Operations · St Geo[...] in Harrow employer: Savills Company
As a CCTV Operator Security Controller at St Georges Shopping Centre, you will join a dynamic team dedicated to maintaining a safe and secure environment for both shoppers and staff. Our company prides itself on fostering a supportive work culture that values employee growth through ongoing training and development opportunities, ensuring you are well-equipped to handle the demands of this vital role. With competitive pay, a performance bonus, and a commitment to health and safety, we offer an excellent employment experience in a vibrant shopping centre setting.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Operator Security Controller Nights - St Georges Shopping Centre, H... Operations · St Geo[...] in Harrow
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work in shopping centres. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you’re nearby, pop into the shopping centre and ask about job opportunities. It shows initiative and gives you a chance to make a great first impression.
✨Tip Number 3
Prepare for interviews by practising common questions related to security roles. Think about scenarios you might face as a CCTV Operator and how you'd handle them. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to connect with us directly.
We think you need these skills to ace CCTV Operator Security Controller Nights - St Georges Shopping Centre, H... Operations · St Geo[...] in Harrow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in security services, especially in a shopping centre environment. We want to see how your skills match the role of a Security Controller, so don’t hold back on showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your customer service skills and any specific experiences that relate to monitoring CCTV or managing incidents.
Show Off Your Qualifications:Don’t forget to mention your valid SIA licenses! These are crucial for the role, so make them stand out in your application. If you have any additional training like First Aid or Fire Marshall, include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Savills Company
✨Know Your CCTV Basics
Make sure you brush up on your knowledge of CCTV systems and their operation. Familiarise yourself with common terminology and procedures, as this will show that you're serious about the role and understand its technical aspects.
✨Demonstrate Your Customer Service Skills
Since the role involves interacting with the public and tenants, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you handled difficult customers or resolved issues effectively.
✨Showcase Your Attention to Detail
As a Security Controller, you'll need to keep accurate records and monitor various activities. Bring examples of how you've demonstrated attention to detail in previous roles, whether it's through meticulous reporting or ensuring compliance with regulations.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle incidents or emergencies, and be ready to explain your thought process. This will help the interviewers see your problem-solving skills in action.
