At a Glance
- Tasks: Ensure safety and provide top-notch customer service at the Metrocentre.
- Company: Join a dynamic team at the Metrocentre, Gateshead.
- Benefits: Enjoy competitive pay, annual bonuses, free parking, and uniform.
- Other info: Flexible shifts, training opportunities, and a supportive work culture.
- Why this job: Make a real difference in creating a safe and welcoming environment.
- Qualifications: SIA licence required; customer service experience is a plus.
The predicted salary is between 27084 - 27084 £ per year.
The Metrocentre Security Officer will maintain exemplary standards of security and customer service to customers and retailers. The role is public facing with officers acting in a professional and courteous manner at all times. This role ensures the centre is a safe and welcoming place for everyone. A can do attitude is essential to this role.
This Role Attracts:
- Full time permanent role on a fixed shift pattern
- Shift working either days or lates, working at times between 0700hrs and midnight
- 40 hour per week contract (paid for breaks)
- Annual Bonus
- Free onsite parking
- Public transport links at the Metrocentre
- Free uniform provided
- Paid for SIA licence renewal / Upskill / First Aid
- Break Room / Kitchen / TV Room / Locker room / Shower facilities
- Counter Terrorism Training
Key Responsibilities:
- To be part of a team in a permanent rostered shift pattern covering days and late shifts
- Interaction with all visitors / tenants in the centre, delivering a first-class customer service going the extra mile
- Professional, friendly, courteous, and helpful, looking for opportunities to interact with everyone in the centre
- To ensure a smart appearance, adhering to the uniform policy
- Must be able to work with external agencies including local authorities and law enforcement
- Ensure a timely, effective response to all security incidents / Provide support to third party contractors / visitors ensuring all site procedures and policies are followed
- Carry out proactive patrols of the centre focusing on public safety and suspicious activity
- Carry out Counter Terrorism Training reinforcing our security strategy
- Manage unauthorised access by excluded persons
- Respond to the site radio system, maintaining professional radio procedures at all times
- Accurate completion of site records / reference materials including Health & Safety records, Incident Forms
- Undertake any other reasonable duties as required to meet the needs of the business
Skills, Knowledge and Experience:
Qualities required for a successful candidate include:
- Essential: Own transport / use of public transport
- SIA Door Supervision or Guarding Licence
- Experience of working in a customer focussed environment
- First aid qualified or willing to work towards qualification
- Desirable: CCTV SIA Licence
- Professional or further qualification in Security
- Experience of working in a security role within a customer focussed environment
COMPETENCIES:
- Good verbal and written communication skills
- Able to articulate clearly and credibly with all staff
- Capability to work unsupervised and take responsibility
- Aptitude to remain calm under pressure
- Smart appearance
Job Types: Full-time, Permanent
Schedule: Day shift and Late shift
Licence/Certification: SIA License (required)
Working Hours: 40hrs per week shift work. Covering shifts from 7am to midnight
Salary: £27,084
Please see our Benefits Booklet for more information.
Security Officer 40hrs - Metrocentre, Gateshead Operations Metrocentre employer: Savills Company
As a Security Officer at Metrocentre, Gateshead, you will join a dynamic team dedicated to ensuring a safe and welcoming environment for all visitors and retailers. With a strong emphasis on professional development, we offer comprehensive training, including Counter Terrorism Training and support for SIA licence renewal, alongside competitive benefits such as an annual bonus, free onsite parking, and a friendly work culture that values customer service excellence. This role not only provides a stable full-time position with a fixed shift pattern but also fosters opportunities for personal growth in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer 40hrs - Metrocentre, Gateshead Operations Metrocentre
✨Tip Number 1
Get to know the Metrocentre! Familiarise yourself with the layout and key areas. This will help you feel more confident during your interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to interact with visitors or tenants. Role-playing these situations can help you articulate your responses better during interviews.
✨Tip Number 3
Dress the part! Make sure you present yourself smartly, as first impressions matter. A professional appearance shows that you take the role seriously and are ready to represent the Metrocentre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles we have available that might suit you.
We think you need these skills to ace Security Officer 40hrs - Metrocentre, Gateshead Operations Metrocentre
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've gone the extra mile for customers in the past, as this role is all about creating a welcoming environment.
Be Professional and Courteous:Since this role is public-facing, it's crucial to convey your professionalism in your application. Use a friendly tone and demonstrate your ability to interact positively with others, just like we do at StudySmarter.
Tailor Your Application:Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand the role and can relate their skills directly to what we're looking for.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer at the Metrocentre. Familiarise yourself with the key duties like maintaining security standards and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is public-facing, be prepared to discuss your experience in customer service. Think of specific examples where you've gone the extra mile for customers or handled difficult situations. This will demonstrate your ability to maintain a friendly and professional demeanour, which is crucial for this position.
✨Dress to Impress
Appearance matters in this role, so dress smartly for your interview. Aim for a professional look that aligns with the uniform policy. This not only shows respect for the interview process but also gives a glimpse of how you'll present yourself on the job.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would respond to various security incidents or customer interactions. Practising these scenarios can help you articulate your thought process and demonstrate your calmness under pressure, which is essential for a Security Officer.
