At a Glance
- Tasks: Support Facilities Managers in daily operations and ensure compliance across the portfolio.
- Company: Join a dynamic team at a leading facilities management company in Manchester.
- Benefits: Gain valuable experience, competitive pay, and opportunities for career growth.
- Other info: Exciting environment with potential for professional development.
- Why this job: Be part of a supportive team while learning essential skills in facilities management.
- Qualifications: Strong organisational skills and a willingness to learn.
The predicted salary is between 31500 - 38500 £ per year.
Purpose of the Role The Operations Support role's purpose is to assist in the day-to-day management of sites within the Letchworth portfolio, supporting the Facilities Managers and Property Management where applicable, and reporting to the Facilities Management Senior Operations Support.
The role acts as a central contact point, ensuring statutory compliance, data accuracy and consistency of processes across the Letchworth portfolio for internal and external stakeholders.
Key Responsibilities To work alongside the Facilities Management team in a support role, learning all the key aspects of the FM role.
To provide the Facilities Managers with administrative support and to field phone calls during periods of leave including reactive support.
To provide support and advice to the business on Facilities Management matters.
Updating and assisting in closing actions from Health and Safety audits and environmental audits including reporting on outstanding items.
Assist with the administration of all insurance inspections and lift/escalator audits including saving and uploading statutory documentation to Dashboard/Riskwise and issuing documents to the relevant contractors for action.
Assist with the retender of contracts and management of PTN Forms, as required.
Assist the FM team in monitoring supplier service level agreements.
To assist with Contractor call outs and arrange attendance to reported faults at properties and update tenants and FMs/Surveyors, recording and raising Purchase Orders for one of works as well as contracts.
Arrange site appointments for insurance consultants and other appointments when required.
Collate monthly reports from FM to report to PM Team and Surveyors where necessary.
Advise the surveying teams of FM holidays and liaise with management administration.
Assisting FM with updating and management of Dashboard/Riskwise, tracking upcoming compliance events and booking in requests where required.
Raising actions following events completion and ensuring actions are closed in a timely manner.
Assist and monitor the completion of service charge budgets by the FMs ensuring they are completed on time and report on stats quarterly.
Preparation of log books and tenant handbooks.
Vacant Property Inspections – Update VPI Tracker, instruct inspections, receive reports and review with FM raising any actions and/or audit actions.
Ensuring to update Dashboard/Riskwise as well as the Clients Insurance Share Point Folder.
Collates contract figures for service charge budget preparation.
Provide system guidance to Front of House (FOH) Teams across the portfolio.
Maintaining site notes and updating tenant details on CAFM system as and when lettings/lease changes.
Monthly compliance meetings with Client H
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