Environmental Street Ambassador - Stoke on Trent BID Business Operations · Stoke-on-Trent

Purpose of the Role

To provide a street-based, proactive, hygiene & maintenance orientated ambassadorial service on behalf of Stoke on Trent City Centre BID.

Key Responsibilities

• Enhanced Street hygiene and cleansing on behalf of Stoke-on-Trent City Centre BID
• General maintenance duties to our public realm space
• Gardening duties where required
• To promote responsible citizenship in respect of litter, graffiti and related issues
• Liaising with retail, leisure and other businesses in the city centre, building relationships, communicating relevant information and handling/escalating their enquiries as appropriate related to hygiene & maintenance issues
• To be an Ambassador for the City Centre and communicate with members of the public and those visiting, working or living in the City Centre and to provide directions, signposting to attractions and advice creating a proactive, welcoming and reassuring presence.
• To have effective interaction with partnership organisations e.g. Staffordshire Police, Stoke on Trent City Council, and PABCIS Business Crime Reduction Partnership (incorporating Stoke on Trent Business Crime Reduction Partnership).

Core Responsibilities

• To maintain regular contact with BID levy payers and relay any pertinent information to the BID Management.
• To accurately reflect the BID's values and service and to be aware of the BID's activities and special events.
• To present a warm welcome and a positive view of the City Centre to its visitors.
• To keep up to date with and provide visitors with accurate information about the City Centre in general, and the retail and leisure offering in particular.
• To carry out specific liaison duties as required by the BID management or its partners as requested by BID management.
• To make BID management aware of any leisure or retail venue openings or closures within the BID area.
• To forge relationships with City Centre partners and pass on relevant information for action,e.g. health and safety issues, graffiti, failed street lights, 'sharps', street defects, suspicious behaviour, begging etc. through the use of handheld technology including the PABCIS APP public realm and intelligence sections etc.
• To help signpost vulnerable people, including those who are sleeping rough or taking substances, towards support services and where it is safe and relevant to do so help build relationships with rough sleepers or those engaged in street activity (such as begging or taking substances) to support them into services.
• To contribute to the provision of an extensive and daily presence around the city (and outskirts that fall within the BID area) in all weathers to maximise contact with businesses in the area. This presence should aid impromptu communication with businesses and members of the public.
• To assist in the reduction of business crime particularly through an intelligence led approach in conjunction with the PABCIS incorporating Stoke on Trent BCRP, thus improving the perception of the town centre as a safe place in which to be. This will be in a non-confrontational manner and will not involve enforcement.
• In conjunction with the BCRP raise awareness with city centre businesses and visitors to help protect them from becoming a victim of crime.
• Assistance with the BCRP exclusion notice scheme in the City Centre.
• Use of appropriate tools and equipment, including participation in the City Centre Business Crime Reduction Partnership secure encrypted radio system.
• To maintain and grow the relationships with levy payers and other City Centre businesses.
• To provide a supervisory and line management role for apprenticeships, volunteers and other trainee or voluntary support to the Street Ambassadors scheme.
• Strict attention to personal responsibilities in the areas of risk management and health, safety and welfare, both in terms of self and others.
• Strict compliance with data security requirements, Data Protection legislation, GDPR, and confidentiality where relevant.
• Distribution of literature on behalf of the BID as required.
• To provide audit trails of all interactions and to carry out ad hoc tasks such as conducting surveys, to enable the BID's KPIs to be monitored.
• Adherence at all times to Company training procedures and protocols subject to level of attainment.
• Adherence to all company policies and procedures as set out in the Staff Handbook.
• Adherence to the uniform policy and adherence to the company's general dress code.

Anticipated outcomes

• Improved perception of the city centre
• Increase in City Centre footfall and spend
• Reduction in Littering
• Increased number of vulnerable people accessing support

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential:

• Previous experience working within the BID industry
• Full UK Driving License (a van will be provided)
• General maintenance skills
• Experience in a busy customer service environment
• High degree of self-motivation and the ability to inspire others and lead by example.
• Excellent interpersonal, communication and organisational skills.
• Ability to manage their own busy workload and co-ordinate/task others within the service.
• Ability to follow procedures and policies and to demonstrate accuracy and attention to detail.
• Effective listening and observational skills with an ability to deal with sensitive and confidential matters on occasion.
• A passion for Stoke on Trent.
• Ability to work with equality, integrity and fairness in dealing with customers, businesses and team members.
• Confidence in recording information and producing written reports/responses as required using Microsoft Office and other systems provided.
• To be available and undertake training and other supervisory duties as required by the post.

Personal Qualities:

• Welcoming, helpful and polite.
• Resourceful and proactive.
• Reliable, honest.
• Appetite for learning.
• Happy to "go the extra mile".

The candidate attributes detailed above are considered to be non essential although training will be provided on more technical aspects of the role.

Working Hours - 40 hours per week

Salary - £27,976.00

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