At a Glance
- Tasks: Lead a dynamic team to ensure top-notch cleaning and customer service standards.
- Company: Join a vibrant shopping centre with a focus on community and excellence.
- Benefits: Competitive salary, flexible shifts, and opportunities for personal development.
- Other info: Great career growth potential and a supportive team culture.
- Why this job: Be a hands-on leader making a real difference in a fast-paced environment.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 29426 - 29426 £ per year.
The purpose of the environmental services team leader role is to ensure excellent standards of cleaning, waste, car park cleaning and customer service are provided to customers at all times. Responsible for direct line management responsibility for the team including team building and morale.
Key Responsibilities
- You will be expected to positively contribute to the performance of the business and ensure that customer service is delivered by all members of the team.
- You will be a high energy leader, presentable and a natural communicator with the ability to adapt to a fast-paced changing environment.
- You will need to champion brand initiatives through clear communication, coaching and engagement with the delivery teams.
- You will be a proactive, natural leader, with the ability to lead your team with a “hands on” approach.
- You will have the ability to act decisively with an uncompromising eye for detail; to ensure the centre is immaculately presented, safe and secure.
- You promote our operational focus on compliance, communication, consistency and collaboration in all you deliver.
- You support Derbion’s corporate responsibility objectives including personal support to community projects and activities.
- To support the manager in the operational delivery of shift cleaning, waste, car park cleaning and customer service within the shopping centre.
- Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies.
- Deliver the rota ensuring correct manning levels are maintained at all times.
- Assist with staff attendance records in line with company procedures.
- Motivate and monitor the team to achieve the highest possible standards of service delivery.
- Maintain standards of performance, discipline and welfare for the team in accordance with company policies.
- To support the manager in development of staff.
- Management of the cleaning equipment, consumables and materials, including stock control.
- To ensure all equipment/machinery is in good working order.
- To report any machine faults to manager to ensure repairs are effected quickly.
- Daily monitoring of cleaning standards throughout the front and back of house areas ensuring team proactively respond to all tasks as required.
- To ensure all work is carried out in a safe manner and in accordance with the relevant H&S regulations.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all issues and events.
- To ensure that records are held and updated as required.
- Ensure all periodic cleaning tasks are carried out to the schedule.
- To take a proactive approach to continuous improvement and innovation in all aspects of the job.
- To ensure appropriate equipment is available for the cleaning team to carry out their role.
- Support manager in operational HR responsibilities to retain and develop the shift team.
- To deliver excellent communication and motivation for all direct reports.
- Work with the manager ensuring all new starters are inducted and trained in accordance to the contractual and statutory requirements.
- To ensure toolbox talks are completed as per company policy.
- To assist with the identification of training needs and ensure accurate site records are maintained at all times.
Skills, Knowledge and Experience
- Experience within teams where motivation and development have been key drivers.
- Excellent leadership and motivational skills.
- Capability to work unsupervised and take responsibility.
Qualifications & experience
- Essential: Successful track record of delivering cleaning and waste.
- Proven record of team leadership – 1 to 3 three years.
- Excellent written and verbal communication skills.
- Experience of cleaning within the retail sector.
- Working knowledge of cleaning equipment/machines.
- Knowledge of managing rosta or rota patterns.
- Desirable: BICSc certificate.
- Knowledge of COSHH.
- IOSH working Safely.
- Knowledge of handling cleaning products and chemicals safely.
- Must have a flexible hands-on attitude.
- Demonstrable customer service experience.
- Flexible attitude towards shift patterns required to meet the needs of the business.
- Aptitude to remain calm under pressure.
- Ability to communicate across all levels with a sound understanding of diversity in the workplace.
Working Hours - 40h – 5 days out of 7
Salary - £29,426.00
Environmental Services Team Leader - Derbion Operations · Derbion employer: Savills Company
At Derbion, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters teamwork and personal growth. As an Environmental Services Team Leader, you will benefit from comprehensive training opportunities, a supportive environment focused on employee well-being, and the chance to make a meaningful impact in our community through corporate responsibility initiatives. Join us in creating a clean, safe, and welcoming shopping experience for our customers while developing your leadership skills in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Environmental Services Team Leader - Derbion Operations · Derbion
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Savills Company.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Savills Company.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Savills Company, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Environmental Services Team Leader - Derbion Operations · Derbion
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Savills Company that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Savills Company specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Savills Company will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Savills Company
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Savills Company a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Savills Company.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Savills Company, showcasing your work ethic and the quality of your previous roles in janitorial services.
