Environmental Services Assistant – Internal, Nights 40hrs - Trafford Centre Operations · Traffo[...]

Purpose of the Role

The Environmental Services Assistant – Internal, Nights (Night Cleaning Operative) works in collaboration with other team members to clean and maintain the Trafford Centre. You are responsible for the night cleaning of specifically agreed areas to the required standards, delivering deep cleaning and scheduled cleaning of the Centre’s common and back-of-house areas. You will be expected to operate a large variety of cleaning and waste equipment and machines (after training) including jetwash, sit-and-ride and walk-behind scrubber driers, steam cleaners, and high-level machines. You will have the ability to work both individually and within a team, capable of carrying out your duties without constant supervision and being proactive in ensuring your area of responsibility meets the highest possible standards of cleanliness and safety. You should have excellent attention to detail, high standards, and a desire to do your job to the best of your abilities, always presenting a professional, friendly image.

Key Responsibilities

• Develop close working relationships with supervision to fully understand the needs of the business.
• Support Centre Management in driving best practice with all aspects of the job role.
• Work closely with all the operational teams to ensure the best standards are adhered to.
• Promote our operational focus on compliance, communication, consistency, and collaboration in all you deliver.
• Be an ambassador for the Centre and for environmental services, delivering consistently high standards of customer service at all times and promoting a professional and welcoming atmosphere through exemplary behaviour.

Behaviour and Culture

• Adhere to all departmental procedures, schedules, and company policies as outlined in the employment handbook, including HR guidelines, code of conduct, and health and safety requirements.
• Represent the Trafford Centre with integrity and courtesy on every shift.
• Maintain a professional appearance and deliver fair, efficient, and honest service.
• Comply with health and safety protocols, including the use of PPE and adherence to COSHH, clinical waste, and sharps policies.
• Communicate with team leaders and colleagues effectively to support seamless department operations and improve teamwork.
• Attend briefings and training sessions to enhance your skills and knowledge.
• Respond to customer queries, complaints, and compliments with a helpful attitude, and take on any additional tasks assigned by management as needed.
• Familiarise yourself with site-assignment instructions or information on site-specific duties for your place of work that will detail additional duties you are required to undertake and instructions that you are required to always comply with.
• Support corporate responsibility objectives, including personal support to community projects and activities, including at least one day volunteering as part of the Foundation pledge.

Cleaning Duties

• Ensure all assigned areas are cleaned to the required standards, including public spaces, back-of-house areas, toilets, staff facilities, and offices.
• Maintain and use cleaning machinery properly, including jetwash, walk-behind and sit-and-ride scrubber dryers, rotary scrubber, steam cleaners, etc.
• Ensure equipment and machinery is maintained, cleaned, and ready for use. Report any equipment breakdowns or damage immediately, ensuring that faulty items are safely taken out of use and replaced as necessary.
• Empty and clean bins when necessary (bins can weigh up to 3 kilos). Sort waste into appropriate containers, removing cardboard and other items for recycling.
• Complete scheduled, maintenance, and deep cleaning tasks across various areas such as all public accessible areas, corridors, back-of-house areas, public and staff toilets (both male and female), staff rooms, facilities, offices, control rooms, and kitchens.
• Record completed tasks and manage spillages through the relevant tracking platform.

General Machine Safety and Operation

• Operate machinery safely using guides and check sheets, ensuring protective gear is always worn.
• Conduct regular cleaning inspections and adhere to all health and safety regulations to maintain safe working practices. Take care of own and others’ health and safety.
• Maintain safe working practices in line with HASAWA.
• Maintain a good standard of personal appearance and remain flexible with shift assignments as needed.

Skills, Knowledge and Experience

• Must be physically capable to handle heavy equipment and perform repetitive tasks, including bending, lifting, and pushing.
• A positive and approachable manner: friendly, confident, and adaptable, with a willingness to embrace new ideas and processes.
• The capacity to be self-motivated with strong organisational skills and initiative to complete tasks independently.
• The ability to be an effective communicator, with good verbal and written communication skills and a supportive, team-oriented mindset.

Qualifications and Experience

• Essential: 1 to 3 years’ proven experience working as a cleaner or transferable abilities within another field. Knowledge of external maintenance and cleaning regimes.
• Desirable: Cleaning related qualifications such as BICS. Experience of using vehicular and mechanical cleaning equipment. IPAF licence. Knowledge of Health and Safety policies and procedures relating to cleaning, COSHH, manual handling, PPE, etc. Excellent customer care skills.

Working Hours: 40 hrs

Salary: £27,976.00 plus night allowance of £1,981.32