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- Tasks: Create unforgettable experiences and manage community events at a stunning workplace.
- Company: Join Space House, a leader in innovative hospitality and design.
- Benefits: Enjoy a competitive salary, great work-life balance, and professional growth opportunities.
- Why this job: Be part of a vibrant team shaping the future of work and customer experience.
- Qualifications: Experience in luxury hospitality and a passion for exceptional service.
- Other info: Dynamic role with a focus on innovation and community engagement.
The predicted salary is between 44000 - 66000 £ per year.
Space House is a landmark, hospitality-led workplace in the heart of Covent Garden. Renowned for its award-winning architecture, sustainability leadership and progressive approach to the future of work, Space House is designed to earn the commute of our customers and visitors.
Space House Pillars: Architecture & Design, Environment, Future of Work
Space House Values: Thoughtful Excellence, Radical Care, Future First Thinking, Unique People: United Standards
Reporting to the Client Services Director, the Experience & Community Manager at Space House is responsible for ensuring every interaction with the property and the brand is seamless, positive, and aligned with the Space House values. The ECM will oversee all aspects of the experience, working closely with internal teams to guide exceptional service, digitally and in-person and enhance overall customer, client and visitor satisfaction. This is a full time on-site role.
Key Responsibilities:
- Deliver the Space House Experience encompassing all Front of House areas including Reception, Clubhouse, Public Areas, Cycle Center, Community events, Programming, Partnerships & customer engagement.
- Develop and implement a variety of experience strategies & training that align with Space House's brand and business objectives.
- Act as the primary point of contact for key stakeholders and customers, as well as high-profile guests, ensuring personalized and seamless experiences.
- Lead and refine all guest experience communications and processes, integrating technology and best practices to enhance efficiency across physical and digital customer journey touchpoints.
- Curate and oversee Space House's concierge-style services, ensuring a sense of luxury, innovation, and seamless fluidity across all customer & visitor touchpoints.
- Coach and inspire a high-performing team, fostering a culture of excellence.
- Define and uphold service standards, ensuring a consistently exceptional experience for all visitors, clients, and stakeholders.
- P&L budget responsibility across all Front-of House and Events as well as case-by-case CAPEX projects.
- Lead proactive issue resolution, ensuring swift and effective handling of customer concerns to maintain reputation and satisfaction.
- Champion feedback & data capture and implement improvements based on feedback.
- Identify emerging trends, leverage technology, and implement new initiatives to enhance the guest experience.
- Oversight of external events (circa 10% of role), ensuring quality and brand alignment & managing agencies and their staff for delivery of those events.
- Curate exceptional "What's On" programming that pushes the boundaries of innovation, ensuring seamless execution and a unique, high-quality experience.
- Manage and curate the customer app, creating a dynamic and personalized hub that engages the community and fosters connections at Space House.
Skills, Knowledge and Experience:
- Strong hospitality mindset with a passion for delivering memorable experiences and setting new service standards.
- Excellent relationship builder, able to engage customers, partners and internal teams.
- Capable of navigating complex, fast-paced environments with ease while making proactive decisions to ensure seamless event execution.
- Able to anticipate challenges, implement innovative solutions, and drive continuous improvement.
- Highly organised with exceptional attention to detail and the ability to manage multiple priorities calmly.
Key Experience & Qualifications:
- Proven leadership experience in luxury hospitality, or comparable service-led environments.
- Extensive customer service, support and success experience.
- Exceptional problem-solving abilities with a proactive and solutions-focused approach to enhancing guest satisfaction and resolving issues swiftly.
- Strong stakeholder management, with the ability to engage senior leaders and high-profile customers.
- Experience implementing new technology within an organisation.
Working Hours: Monday – Friday – 50 hours
Salary: £55,000
Please see our Benefits Booklet for more information.
Experience & Community Manager - Space House, London Management · Space House in England employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience & Community Manager - Space House, London Management · Space House in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet hiring managers or team members, let your unique self shine through. Share your passion for hospitality and community engagement, and make sure they see how you align with Space House's values.
✨Tip Number 3
Prepare for interviews by researching the company culture and recent projects. Be ready to discuss how your experience can enhance the Space House experience. Tailor your answers to reflect their pillars of architecture, environment, and future work trends.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Experience & Community Manager - Space House, London Management · Space House in England
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for creating memorable experiences shine through. We want to see how you can bring that passion to Space House and elevate our guest interactions!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the values and pillars of Space House. Highlight your experience in luxury hospitality and how it aligns with our commitment to thoughtful excellence and radical care.
Be Specific About Your Achievements: Use concrete examples to showcase your past successes in enhancing customer satisfaction and managing events. We love numbers and results, so don’t shy away from sharing how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Space House!
How to prepare for a job interview at Savills Company
✨Know the Space House Values
Before your interview, take some time to really understand the values of Space House: Thoughtful Excellence, Radical Care, Future First Thinking, and Unique People: United Standards. Be ready to discuss how your personal values align with these and provide examples from your past experiences that demonstrate this alignment.
✨Showcase Your Hospitality Mindset
As an Experience & Community Manager, a strong hospitality mindset is crucial. Prepare to share specific instances where you’ve gone above and beyond to create memorable experiences for customers or clients. Highlight your passion for service and how you can elevate the Space House experience.
✨Demonstrate Problem-Solving Skills
Expect questions about how you handle challenges and resolve issues. Think of examples where you’ve successfully navigated complex situations in fast-paced environments. Show them your proactive approach to problem-solving and how it has led to improved customer satisfaction.
✨Engage with Technology
Space House values innovation, so be prepared to discuss your experience with implementing new technologies. Share any relevant projects where you’ve used tech to enhance customer experiences or streamline processes. This will show your forward-thinking attitude and readiness to embrace the future of work.
