At a Glance
- Tasks: Ensure safety and security while providing top-notch customer service at Ocean Terminal.
- Company: Join a vibrant shopping centre in Edinburgh with a focus on community and safety.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Dynamic role with opportunities to grow in the security field.
- Why this job: Be the frontline hero ensuring a safe and enjoyable experience for shoppers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 € per year.
Security Officers at Ocean Terminal are expected to deliver a high level of security and customer service to all our customers. They will assist in the day-to-day running of the centre through regular patrols both internally and externally, handling any customer enquiries and concerns.
Key Responsibilities:
- Monitor on-site safety and security.
- Record and report all incidents.
- Respond to all reasonable requests from tenants including requests for assistance.
- Control and supervision of contractors.
- CCTV monitoring.
- Answer emails.
Security Officer 40hrs - Ocean Terminal Shopping Centre, Edinburgh Operations · Ocean Terminal employer: Savills Company
At Ocean Terminal, we pride ourselves on fostering a supportive and dynamic work environment where our Security Officers play a crucial role in ensuring the safety and satisfaction of our customers. With a strong emphasis on employee development, we offer comprehensive training and growth opportunities, alongside competitive benefits that enhance work-life balance. Located in the vibrant city of Edinburgh, our team enjoys a unique blend of professional fulfilment and community engagement, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer 40hrs - Ocean Terminal Shopping Centre, Edinburgh Operations · Ocean Terminal
✨Tip Number 1
Make sure you know the ins and outs of Ocean Terminal. Familiarise yourself with the layout, key areas, and any security protocols they might have. This will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! As a Security Officer, you'll be interacting with customers regularly. Think about how you can handle enquiries and concerns effectively, and maybe even role-play some scenarios with a friend.
✨Tip Number 3
Prepare for the interview by thinking about past experiences where you've had to monitor safety or respond to incidents. We want to hear those stories! Highlight your ability to stay calm under pressure and how you’ve successfully managed similar situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Security Officer 40hrs - Ocean Terminal Shopping Centre, Edinburgh Operations · Ocean Terminal
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you can deliver top-notch service to our customers at Ocean Terminal.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the Security Officer role.
Highlight Relevant Experience:If you've got experience in security or similar roles, shout about it! We’re looking for candidates who can monitor safety and handle incidents effectively, so let us know how you’ve done this before.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role at Ocean Terminal.
How to prepare for a job interview at Savills Company
✨Know Your Security Basics
Make sure you brush up on your security protocols and procedures. Familiarise yourself with common safety measures and how to handle incidents. This will show that you're serious about the role and understand the importance of security in a shopping centre.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you would handle various customer enquiries and concerns, as this will demonstrate your ability to maintain a positive environment.
✨Show Your Patrol Skills
Prepare to talk about your experience with regular patrols and monitoring. If you have any specific strategies for ensuring safety while patrolling, share those. This will highlight your proactive approach to security and your commitment to maintaining a safe environment.
✨Be Ready for Situational Questions
Expect questions that put you in hypothetical situations related to security incidents or customer interactions. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will help you stand out as a candidate who can think on their feet.
