At a Glance
- Tasks: Manage security and cleaning teams, ensuring safety and cleanliness at Riverside Shopping Centre.
- Company: Join a vibrant shopping centre team in Hemel Hempstead.
- Benefits: Competitive pay, training opportunities, and a dynamic work environment.
- Other info: 50-hour work week with potential for career growth.
- Why this job: Be the go-to person for safety and customer satisfaction in a bustling retail space.
- Qualifications: Experience in security services and a valid SIA Security Licence required.
The predicted salary is between 15.22 - 15.22 £ per hour.
Purpose of the Role
To assist with the smooth running of the site and to assist with all emergency situations when they occur.
This includes providing visible security cover to the site, handling enquiries and customer concerns, monitoring CCTV (by suitably trained and licensed staff) and controlling contractors and deliveries to the site
Key Responsibilities
- Staff Management: Hire, train, schedule, and manage both security officers and cleaning personnel.
- Quality Control: Inspect the facility regularly to verify high standards of cleanliness and safety compliance.
- Operations Coordination: Align security protocols and cleaning schedules so they do not disrupt daily business activities.
- Incident Response: Handle emergencies, accidents, or security breaches while directing appropriate clean-up and safety measures.
- Budget and Supplies: Manage the budget for equipment, uniforms, cleaning chemicals, and security technology.
- Regulatory Compliance: Ensure the facility meets local health, safety, and labour laws.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following
Essential
- Experience in the provision of security services in a busy environment visited by members of the public.
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance Licence.
- Ability to always demonstrate good levels of customer service.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organizational, interpersonal and communication skills.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.
Desirable
- Ability to use full range of Microsoft applications inc. Word, Excel, Power Point, Outlook.
- Basic knowledge of H&S legislation.
- Working Hours - 50hrs Mon-Fri
- Salary - £15.22ph
- #LI-DNI
Please see our Benefits Booklet for more information.
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Dual Service Manager - Riverside Shopping Centre, Hemel Hempstead Operations · Riverside Shopping Centre employer: Savills Company
At Ocean Terminal, we pride ourselves on being an exceptional employer, offering a supportive work culture that values both security and customer service. Our team enjoys a unique 4-day work week, allowing for a better work-life balance, alongside opportunities for professional growth through training in areas such as CCTV monitoring. Located in the vibrant City of Edinburgh, employees benefit from a dynamic environment where their contributions are recognised and rewarded.
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We think you need these skills to ace Dual Service Manager - Riverside Shopping Centre, Hemel Hempstead Operations · Riverside Shopping Centre
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Savills Company. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Savills Company.
How to prepare for a job interview at Savills Company
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Savills Company.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Savills Company.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Savills Company.
