At a Glance
- Tasks: Be the friendly face at reception, assisting visitors and residents with a smile.
- Company: Join a vibrant team at The Wilderly in Elephant Park, London.
- Benefits: Enjoy a competitive salary, flexible shifts, and a dynamic work environment.
- Other info: Perfect for those who thrive in a fast-paced, varied role.
- Why this job: Make a lasting impression while providing exceptional service every day.
- Qualifications: Experience in customer service and a knack for communication is essential.
The predicted salary is between 31000 - 31000 € per year.
Purpose of the Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.
Key Responsibilities
- Ensure the highest standards in presentation at the property or properties are maintained at all times.
- Reception/Concierge area is kept clean, tidy and welcoming and to five star audit standards.
- Personal appearance is to be of a very high standard at all times.
- A courteous, professional, helpful nature must be displayed at all times.
- If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
- Carry out duties in accordance with instructions by your FOH & Concierge Services Line Manager, Building Manager/Supervisor/RFM.
- Comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties.
- Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building.
- Meet and greet all visitors reporting to the reception/concierge desk and maintain an accurate log of all visitors’ records.
- Manage on site booking requirements for key access areas, in and around the development.
- Handle and administer residents keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.
- Answer the telephone and on-site intercom system for all tenant queries in a professional manner.
- Maintain and keep up to date accurate reception/concierge operations manual of reception/concierge processes and procedures both site/tenant specific and department.
- Maintain a physical presence at the reception/concierge desk; it is not to be left unmanned at any time.
- Deal with all queries on site efficiently and professionally and direct queries to third parties for action; ensure the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- Handle parcels and packages that have been delivered on a daily basis.
- Manage and administer residents deliveries and returns, via development systems and protocol.
- Carefully complete all log reports that may be required by the employer or the building manager.
- Conduct site walk round on a daily basis, report all faults/maintenance and repairs to the development manager and relevant contractor.
- Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft.
- Not to undertake any task that may be a risk to their health and safety unless suitably trained.
- Assist other employed staff, residents and visitors in the event of an emergency.
- Comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
- Ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures.
- Tasks and responsibilities are unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Skills, Knowledge and Experience
- Demonstrable experience of front of house concierge and delivering an exceptional customer service.
- Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach.
- Able to work with autonomy and as part of a wider team.
- Efficient in maintaining administration and record keeping electronically.
- Demonstrable ability dealing with problems and challenges effectively.
- Good knowledge of Health and Safety regulations.
- Ability to work under pressure deadlines, able to prioritise and manage time effectively.
- Excellent IT skills, social-media awareness and up to date with new technology.
Working Hours & Salary
12 hr shifts (7am – 7pm or 8am-8pm with 1 hour unpaid break). 38.5 hrs a week on average. Salary - £31,000.00 per annum.
Day Residential Concierge - The Wilderly, Elephant Park, London Operations · Elephant Park employer: Savills Company
At The Wilderly, located in the vibrant Elephant Park, we pride ourselves on fostering a supportive and dynamic work environment where our Day Residential Concierges can thrive. With a commitment to exceptional service, we offer competitive salaries, comprehensive training, and opportunities for personal growth, all while being part of a community that values professionalism and teamwork. Join us to make a lasting impression on our residents and visitors in a role that is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Day Residential Concierge - The Wilderly, Elephant Park, London Operations · Elephant Park
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with the key responsibilities listed in the job description. This way, when you get that interview, you can show off your knowledge and how you can deliver that five-star service they’re after!
✨Tip Number 2
Practice your communication skills! As a concierge, you'll need to be articulate and confident. Try role-playing common scenarios with a friend or family member to get comfortable with handling queries and building relationships with visitors.
✨Tip Number 3
Dress to impress! Since personal appearance is key for this role, make sure you have a smart outfit ready for interviews. It’s all about making that great first impression, so look the part and feel confident while doing it.
✨Tip Number 4
Finally, don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and stand out from the crowd. Plus, it shows you’re serious about joining our team at The Wilderly!
We think you need these skills to ace Day Residential Concierge - The Wilderly, Elephant Park, London Operations · Elephant Park
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone above and beyond for clients in the past, so share specific examples that showcase your friendly and professional approach.
Keep It Professional:Since this role is all about maintaining a high standard of presentation, ensure your application reflects that. Use a clean, professional format and double-check for any typos or errors. First impressions matter, even on paper!
Be Personable:We love a good personality! Let your unique voice shine through in your application. Share a bit about yourself and why you’re passionate about working in a concierge role. This helps us get to know you better and see if you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Savills Company
✨Dress to Impress
Make sure you present yourself in a professional manner. Since the role requires a high standard of personal appearance, wear smart attire that reflects the five-star service expected at The Wilderly. A polished look will help create a great first impression.
✨Know Your Stuff
Familiarise yourself with the key responsibilities and skills mentioned in the job description. Be ready to discuss your previous experience in front of house roles and how it relates to delivering exceptional customer service. Highlight any specific examples where you've gone above and beyond for guests or clients.
✨Practice Your Communication Skills
As a concierge, you'll need to communicate effectively with a variety of people. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could encounter, like handling visitor queries or managing deliveries, to showcase your problem-solving skills.
✨Show Enthusiasm for the Role
Let your passion for providing excellent service shine through during the interview. Talk about why you’re excited about the opportunity at The Wilderly and how you can contribute to creating a welcoming environment. A positive attitude can make a lasting impression on your interviewers.
