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For Companies At a Glance
- Tasks: Be the friendly face at the reception, assisting visitors and tenants with a smile.
- Company: Join a vibrant team at Elephant Park, known for exceptional service.
- Benefits: Enjoy a competitive salary, benefits booklet, and a dynamic work environment.
- Why this job: Make a lasting impression while developing your customer service skills.
- Qualifications: Experience in concierge or customer service is a plus; great communication skills are essential.
- Other info: Flexible tasks in a lively setting with opportunities for personal growth.
The predicted salary is between 30000 - 30000 £ per year.
Overview
Purpose of the Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.
Responsibilities
- Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception/Concierge area is kept clean, tidy and welcoming and to five star audit standards.
- Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
- To carry out duties in accordance with instructions by your FOH & Concierge Services Line Manager, Building Manager/Supervisor/RFM.
- To comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties.
- Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building.
- Meet and greet all visitors reporting to the reception/concierge desk and maintain an accurate log of all visitors’ records.
- Manage on site booking requirements for key access areas, in and around the development.
- Handle and administer residents keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.
- To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
- To maintain and keep up to date accurate reception/concierge operations manual of reception/concierge processes and procedures both site/tenant specific and department.
- To maintain a physical presence at the reception/concierge desk it is not to be left unmanned at any time.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To handle parcels and packages that have been delivered on a daily basis. Manage and administer residents deliveries and returns, via development systems and protocol.
- To carefully complete all log reports that may be required by the employer or the building manager.
- To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log or appropriate system.
- Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log or appropriate system.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- To assist other employed staff, residents and visitors in the event of an emergency.
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
- To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures.
- It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Skills, Knowledge and Experience
- Demonstrable experience of front of house concierge and delivering an exceptional customer service.
- Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach.
- Able to work with autonomy and as part of a wider team
- Efficient in maintaining administration and record keeping electronically
- Demonstrable ability dealing with problems and challenges effectively.
- Good knowledge of Health and Safety regulations.
- Ability to work under pressure deadlines, able to prioritise and manage time effectively.
- Excellent IT skills, social-media awareness and up to date with new technology.
Working Hours
12 hrs shifts, (7/8am to 8/8pm with 1 hour unpaid break).
40 hrs a week on average.
Salary
£30,000.00 per annum
Benefits
Benefits booklet available.
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Day Residential Concierge - Elephant Park, Park & Sayer, London Operations · Elephant Park employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Residential Concierge - Elephant Park, Park & Sayer, London Operations · Elephant Park
✨Tip Number 1
First things first, make sure you know the company inside out. Research Park & Sayer and Elephant Park to understand their values and what they stand for. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get the chance to meet someone from the company, whether it's at a networking event or an informal chat, don’t hold back! Be friendly, professional, and showcase your exceptional customer service skills. Remember, first impressions count!
✨Tip Number 3
Practice makes perfect! If you land an interview, prepare by role-playing common questions with a friend. Focus on how you would handle various scenarios as a concierge, like managing visitor queries or dealing with emergencies. This will boost your confidence and help you shine.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and up-to-date with modern job application processes. Let’s get you that job!
We think you need these skills to ace Day Residential Concierge - Elephant Park, Park & Sayer, London Operations · Elephant Park
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great impression, especially for a role that involves customer interaction.
Tailor Your Application: Make sure to tailor your application to the specific role of Day Residential Concierge. Highlight your experience in customer service and any relevant skills that match the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the best fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in today’s digital world!
How to prepare for a job interview at Savills Company
✨Dress to Impress
For a role like Day Residential Concierge, your appearance matters. Make sure you wear professional attire that reflects the high standards expected in the job. If a uniform is provided, ensure it’s clean and well-presented.
✨Know Your Stuff
Familiarise yourself with the responsibilities outlined in the job description. Be prepared to discuss how your previous experience aligns with tasks like managing visitor logs and handling queries. This shows you’re serious about the role.
✨Practice Your People Skills
As the first point of contact for visitors, excellent communication is key. Practice answering common questions and scenarios you might face at the reception desk. Show that you can maintain a courteous and professional demeanour under pressure.
✨Showcase Your Problem-Solving Skills
Be ready to share examples of how you've effectively dealt with challenges in past roles. Whether it’s managing deliveries or resolving tenant issues, demonstrating your ability to think on your feet will impress your interviewers.
