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- Tasks: Be the friendly face at reception, assisting visitors and maintaining high standards.
- Company: Join a reputable property management team in Birmingham.
- Benefits: Flexible part-time hours, on-site training, and career development opportunities.
- Other info: Perfect for students looking to gain experience while working in a vibrant setting.
- Why this job: Make a positive impact by providing excellent customer service in a dynamic environment.
- Qualifications: Strong communication skills, customer service experience, and a valid SIA licence required.
The predicted salary is between 12 - 15 £ per hour.
Purpose of the Role
The main purpose of the Concierge’s role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building.
Key Responsibilities
- To work closely with the Building Manager and other employed staff within the property in ensuring that the highest standards at the property or properties are maintained at all times.
- At the start of each day, the Concierge is to liaise with the night concierge (if applicable) on any issues from the previous evening followed by covering any notes made in the DOB book and the desk diary.
- Establish a good working relationship with all of the staff and tenants of the property or properties.
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
- To assist other employed staff, building occupiers and visitors in the event of an emergency.
- To acquire working knowledge of the technical equipment in the property / properties and be certain of how to obtain prompt assistance with defect or malfunctions that may arise.
- To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during the building manager’s absence.
- To carefully complete all log reports that may be required by the employer or the building manager.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- The Concierge is to maintain an accurate log of all Savills visitors to the building.
- Where possible, each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority.
- Personal appearance is to be of a very high standard at all times. The uniforms provided must be kept in a laundered and well pressed condition at all times.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To maintain all site records in line with operating procedures.
- A courteous, helpful nature must be displayed at all times.
- To report any repairs to the apartment or building to the appropriate contractors and complete the required paperwork.
- To assist and direct all visitors to the site in getting to their required location within the building.
- To answer the telephone and on-site intercom system in a professional manner.
- To carry out any other duties as the Building Manager or Managing Agents may from time to time consider necessary.
Skills, Knowledge and Experience
Essential
- Ability to demonstrate good levels of customer service at all times.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organisation, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.
- Hold a valid SIA and CCTV licence.
Desirable
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Operational concierge experience, within a retailing environment.
- Basic knowledge of H.
Concierge Part-Time - 10 Livery Street, Birmingham Operations · 10 Livery Street employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Part-Time - 10 Livery Street, Birmingham Operations · 10 Livery Street
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might have connections in the industry. A personal recommendation can go a long way in landing that concierge role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or attend job fairs, be ready to introduce yourself confidently. Highlight your customer service skills and how you can maintain high standards at their property.
✨Tip Number 3
Stay proactive! If you see a job opening that fits your skills, don’t hesitate to apply through our website. The sooner you get your application in, the better your chances of standing out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind. It shows your enthusiasm for the role and reinforces your commitment to providing excellent service.
We think you need these skills to ace Concierge Part-Time - 10 Livery Street, Birmingham Operations · 10 Livery Street
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, as this is key for the Concierge role.
Be Professional and Polished: Since personal appearance is important, ensure your application reflects a professional tone. Use clear language and check for any typos or errors before submitting it through our website.
Demonstrate Initiative: We love candidates who can work independently! Share examples of times when you took the initiative to solve a problem or improve a situation. This will show us you're ready for the demands of the role.
Tailor Your Application: Take a moment to tailor your application to the specific responsibilities mentioned in the job description. Mentioning your familiarity with health and safety protocols or emergency procedures can really make you stand out!
How to prepare for a job interview at Savills Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Concierge. Familiarise yourself with the key tasks mentioned in the job description, like maintaining high standards and assisting visitors. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
As a Concierge, excellent customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled demanding situations and what you did to ensure a positive experience for everyone involved.
✨Dress to Impress
First impressions matter, especially in a front-facing role like this. Make sure you arrive in smart, professional attire that reflects the high standards expected in the position. A well-presented appearance will set the tone for the rest of your interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with an emergency or managing visitor queries. Think through potential scenarios and how you would respond, showcasing your problem-solving skills and ability to stay calm under pressure.