At a Glance
- Tasks: Supervise daily operations and maintenance of a commercial property while ensuring high standards.
- Company: Join Savills & Grosvenor, leaders in property management with a focus on professionalism.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to work with a supportive team and develop your career in a vibrant setting.
- Why this job: Make a real impact by enhancing customer service and building relationships with occupiers.
- Qualifications: Experience in property management and excellent communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Purpose of the Role
The main purpose of the role is supervising all aspects of the day-to-day running and maintenance of the property under your control and ensuring the immediate supervision of staff (if appropriate) and contractors, ensuring the required standards are achieved and maintained at all times. Key to the role is effective communication and excellent customer service for the building occupiers. The Building Manager represents Savills & Grosvenor at the property and as such is required to exemplify high levels of professionalism, work ethic and attention to detail.
Key Responsibilities
- Ensure all Savills and Grosvenor property management and compliance systems are up to date and used in line with process and policy.
- Complete and upload onto the appropriate system, daily and monthly checklists within agreed timeframe; ensure any resultant work is actioned.
- Ensure that high standards of property presentation and customer service are achieved and maintained at all times.
- In conjunction with SFM, ensure best value is achieved for client and occupiers by auditing contracts and performance, and identifying potential improvements.
- Regularly engage with contractors and provide regular feedback to SFM.
- Ensure contractors carry out their work to a high standard and maintain site standards, elevating any contract management issues to RFM in a timely manner.
- Ensure and implement best practice whilst ensuring safe working practices are complied with at all times.
- Ensure all actions resulting from any audit are updated monthly to show progress, and are completed within agreed timeframe.
- Ensure appropriate clear communication (written and verbal) with occupiers, service partners and all visitors to the property.
- Attend occupier meetings and build excellent professional relationships with your occupiers.
- Prepare the annual service charge budget and subsequent annual reconciliation.
- Ability to use web-based portals, compliance tools and general systems (client led).
- Prepare and implement contingency plans to ensure adequate and suitable site attendance in the event of annual leave, training (and sickness where possible).
- In conjunction with SFM, understand the client’s requirements for compliance and insurance and ensure reports are readily available.
- Ensure reliable working knowledge of plant and building operation systems.
- Execution of reasonable requests by the SFM/Associate, effectively communicating with the SFM at all times.
Safety & Security
- Ensure compliance with all client and Grosvenor/Savills procedures and policies, including health and safety, COSHH and environmental policies, taking responsibility for any cover staff being familiarised with the relevant documents and their contents.
- Actively ensure compliance with all statutory requirements, codes of practice and Health & Safety legislation.
- Ensure that all promotional activities are carried out with due care and attention to the health, safety and welfare of staff, customers and occupiers.
Promotions/Public Relations
- Establishing and developing good relations and partnerships with various authorities and local agencies, notably: Local authority, Police, Fire brigade, Public transport providers, Neighbouring properties.
- Be aware, and act in accordance with, the Corporate Social Responsibility policy for the property and Savills Staff.
- Develop or maintain an effective site team ensuring they are adequately trained, motivated and embracing the team ethos.
- Conduct performance reviews in line with Savills policy procedures identifying personal and skill-based training requirements on an individual basis, ensuring arrangements are put in place and managed.
- Ensure the property team comply at all times with the operational standards as set out by client/Savills and SFM.
- As a member of the Savills Management team, technical and administration staff on strategic and operation/service delivery issues.
Quality Assurance
- Adhere to all quality assurance requirements.
- Ensure compliance at all times with operational standards.
- Assist with additional client-led compliance requirements.
Skills, Knowledge and Experience
- An experienced individual with excellent experience of working and communicating with Blue Chip occupiers and fostering a strong onsite relationship.
- Understanding the workings of a multi-let commercial property including health & safety compliance, budget drafting and review of spend, contractor review and working to best practice.
- Essential: IOSH, excellent managerial and inter-personal skills, a proven track record in managing change, extensive experience in managing budgets, good strategic vision and a strong commitment to customer service.
- Self-motivated, able to work on own initiative.
- Ability to work in a team and independently.
- Prior experience of the management of multi-let commercial property.
- Experience in the supervision of contractors.
- Proactive, uses initiative and able to work under pressure to meet deadlines.
- Good understanding of property management.
- Effective people management skills in recruitment, development and team building.
- Excellent communication skills, written and verbal.
- A comprehensive knowledge and understanding of legislative Health & Safety requirements.
- Good time management skills able to respond to client/contract deadlines.
- Willingness and ability to learn on the job, keen to undertake training and career development.
- General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard.
- Experience of direct liaison with Police, Fire and Government Enforcement office.
- Ability to use full range of Microsoft applications including Word, Excel, PowerPoint, Outlook.
Working Hours
09:00-17:30
Building Manager - 65 Davies Street, London in City of Westminster employer: Savills Company
At Savills & Grosvenor, we pride ourselves on fostering a dynamic work environment that prioritises professionalism, teamwork, and exceptional customer service. As a Building Manager at our prestigious London location, you will benefit from comprehensive training and development opportunities, ensuring your career growth while working in a supportive atmosphere that values your contributions. Join us to be part of a company that not only upholds high standards in property management but also actively engages with the community and promotes a culture of safety and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Building Manager - 65 Davies Street, London in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a Building Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand Savills & Grosvenor's approach to property management and customer service, so you can showcase how your experience aligns with their standards during the interview.
✨Tip Number 3
Practice your communication skills! As a Building Manager, you'll need to engage effectively with occupiers and contractors. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Savills & Grosvenor.
We think you need these skills to ace Building Manager - 65 Davies Street, London in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Building Manager role. Highlight your experience in property management, customer service, and any relevant compliance knowledge. We want to see how you fit into our team!
Show Off Your Communication Skills:Since effective communication is key for this role, don’t shy away from showcasing your written and verbal skills. Use clear, concise language in your application to demonstrate your ability to communicate professionally.
Highlight Your Experience with Contractors:If you've worked with contractors before, make sure to mention it! Detail your experience in managing contractor relationships and ensuring high standards of work. This will show us you're ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re keen on joining our team at Savills & Grosvenor!
How to prepare for a job interview at Savills Company
✨Know Your Property Management Basics
Before the interview, brush up on your knowledge of property management, especially in a multi-let commercial context. Be ready to discuss health and safety compliance, budget drafting, and contractor management, as these are crucial for the Building Manager role.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully engaged with occupiers and contractors in the past. Highlight your ability to build strong relationships and ensure clear communication, as this will demonstrate your fit for the position.
✨Demonstrate Your Customer Service Commitment
Since excellent customer service is vital, think of specific instances where you went above and beyond for clients or occupiers. Be ready to explain how you maintain high standards of property presentation and service, which will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare for scenarios related to contractor management, compliance issues, or emergency situations, and outline how you would approach these challenges effectively.
