At a Glance
- Tasks: Support the Property Manager and ensure top-notch service for occupiers and partners.
- Company: King's Cross Estate, a leader in modern urban living.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Be an ambassador for a progressive city life and make a real impact.
- Qualifications: Customer service experience and a passion for sustainability.
The predicted salary is between 36000 - 54000 £ per year.
Purpose of the Role
People, Planet, Performance, Progress – King’s Cross’ ambition is to be a global exemplar of progressive city life. Inclusive, humane, modern urban city living.
To support the Property Manager and become the main point of contact for occupiers and service partners for all property-related matters. Ensure excellent relationships and world-class customer service levels are achieved at all times. To support the implementation of policies and procedures and to ensure that property records and databases are up to date. To proactively manage administrative tasks associated with the building and ensure that they are completed to a high standard.
Key Responsibilities
- You are an ambassador for King’s Cross and as such you will actively promote recognition for the team, King’s Cross, and the wider business through your exemplary behaviour and standards.
- You will drive the KCES vision and King’s Cross values, ensuring they are fully integrated into all aspects of service delivery.
- You will assist the Property Manager with frequent and open communication and the flow of information on relevant building issues with occupiers.
- You will develop and maintain a professional understanding and working relationship with appropriate occupier representatives and become the main point of contact with the building at times when the Property Manager is unavailable.
- You will take meeting minutes and ensure that notes are documented to a high standard and actions are completed within a timely manner.
- You will support the Property Manager ensuring that the ESG agenda is fully embraced by the team and that they are fully aware of the drivers for change. Promote ESG initiatives with occupiers and service partners where possible.
- You will support new team members with induction and other approved training for professional development.
- You will develop and nurture an effective professional relationship with Service Partners.
- You will support the Property Manager managing finance through the raising of purchase orders, tracking work in progress, and receipting invoices promptly.
- You will develop a basic understanding of key building services systems and building fabric.
- You will escort contractors, insurance inspections, and auditors when required.
- You will be responsible for updating compliance documents and databases, ensuring upcoming compliance inspections/audits are scheduled and any actions on Datastation are completed within timescales.
- You will proactively monitor the Service Excellent Metrics (SEMs) database and maintain compliance.
- You will support the Property Manager with ensuring that occupiers are aware of their obligations in respect of the building incident and emergency procedures and risk assessments.
- You will regularly check the permit system ensuring all permits are signed off or rejected and expired permits are closed.
- You will review the helpdesk daily to ensure jobs raised are being actioned and customers updated.
- You will ensure that the occupier handbook is up to date and that processes and procedures are adhered to at all times.
- You will complete at least monthly a review of the service charge budget.
Skills, Knowledge and Experience
- Good understanding of commercial property management.
- Demonstrable experience in customer service.
- Some experience of contract and contractor management.
- Have an understanding of the RICS professional statement on service charges.
- Have an understanding of the service charge budgeting process.
- Have knowledge and experience with regard to work permits, occupier fit-outs, and landlord works.
- Interest in sustainability and ESG initiatives.
- Excellent communication and relationship building skills.
- Positive, can-do attitude, and a desire to learn new skills.
- Basic understanding of building plant equipment, maintenance, and statutory compliance.
- IOSH managing safely, or NEBOSH General Certificate.
- Highly competent administrative skills, including the use of Microsoft Office 365 programmes such as Outlook, Teams, Excel, Word, SharePoint, OneDrive etc.
- Professional, measured approach with a strong work ethic and able to work alone and as part of a team.
Working Hours
09:00 – 17:30 – core hours
Salary
Up to £45k
Please see our Benefits Booklet for more information.
Assistant Property Manager - King\'s Cross Estate, London Management · Kings Cross Estate in City of London employer: Savills Company
At King's Cross Estate, we pride ourselves on fostering a vibrant and inclusive work culture that champions professional growth and sustainability. As an Assistant Property Manager, you will be part of a dynamic team dedicated to delivering exceptional service while promoting our ESG initiatives in one of London's most progressive urban developments. With competitive benefits and a commitment to employee development, we offer a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Property Manager - King\'s Cross Estate, London Management · Kings Cross Estate in City of London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Savills Company.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Savills Company? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Savills Company's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Assistant Property Manager - King\'s Cross Estate, London Management · Kings Cross Estate in City of London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Assistant Property Manager - King\'s Cross Estate, London Management · Kings Cross Estate role at Savills Company, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Savills Company
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Savills Company operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Savills Company. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Savills Company.
