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For Companies At a Glance
- Tasks: Lead the Ocean Terminal's operations, driving growth and managing a dynamic retail environment.
- Company: Join a collaborative team at Ocean Terminal, part of the Ambassador Group and Savills.
- Benefits: Enjoy competitive pay, professional development, and a vibrant work culture.
- Why this job: Be a motivational leader, shaping the future of retail while making impactful connections.
- Qualifications: Senior management experience in retail, strong leadership, and financial management skills required.
- Other info: Work 40 hours a week with opportunities for training and career advancement.
The predicted salary is between 48000 - 72000 £ per year.
Purpose of the Role
As Centre Manager at Ocean Terminal, you will work closely with the Ambassador Group and Savills teams to lead the successful operation of the development to achieve ongoing growth through strategic direction, management leadership, stakeholder influence and engagement, innovation and accountability.
As Centre Manager you will clearly communicate the vision for the Scheme, including the values, culture and behaviours. You will be a strong and motivational leader who has a proven track record in effectively developing and nurturing teams in a large retail environment.
As part of the asset team, you will assist with driving performance and growth to strengthen the asset and ensure its long term success. You will assist in enhancing the overall profitability and performance of the scheme by assisting with the implementation of the commercialisation strategy aligned with the brand and driving other non rental revenue streams. Experience in managing operational budgets and P&L accounts is essential.
The Centre Manager will represent Ocean Terminal as the public face of the development maintaining relationships with all key internal and external stakeholders. Experience in dealing with multiple stakeholders is required.
Responsibilities
- Service charge budgeting and reporting as well as driving retailer sales and footfall
- Mall commercialisation opportunities
- Delivering the best standards of operational performance and customer care at the Centre.
- Working with the facilities team in driving operational efficiencies.
- Providing input onto the operational business plan in line with the Asset manager and Shareholders objectives
- Acting as an ambassador promoting the brand, creating and nurturing key stakeholder relationships with our employees, service partners, retailers, visitors, Council, port authority, media, managing agent, Asset Manager, Shareholder (and their advisors)
- Developing strong relationships with all tenants
- Leading by example
Key Responsibilities
Main Duties
Financial Performance
- Provide input into the annual business plan for the centre, have a full understanding and appreciation of the business strategy and take responsibility for its implementation within the context of the onsite team
- Assist with service charge budgeting and non-recoverable expenditure capital expenditure budgeting.
- Managing and reviewing the annual service charge budgets for the main centre and car park (in excess of £2m per annum)
- Work with occupiers to maintain retail sales opportunities
- Work with the Asset Management and Commercial Teams in the development and execution of the marketing budget and strategy to drive retail sales and footfall
- Assist the Asset Management Team in the strategy for the management of void units to maximise income, minimise the non recoverable rates and other cost liabilities and enhance the mall environment
- In conjunction with the managing agent prepare the annual service charge budgets, manage expenditure throughout the service charge period and assist with the reconciliation at year end.
Staff Training and Development
- The ongoing training and development of all Centre management staff
- Implement Training Needs Analysis for each team member on a six monthly basis
- Conduct staff appraisals in accordance with the Savills staff appraisal policy
- Attend all Management Meetings and any other meeting as requested by the Management Surveyor / Asset Manager or Shareholder
Specific Management Responsibilities
- Provide effective leadership and empower employees to ensure the development and encouragement of all staff to meet both business and personal objectives
- Line management of the existing management site team, Conducting appraisals, setting personal targets and carrying out pay and bonus reviews
- Measure performance against key business plan targets and ensure individuals are accountable
- In conjunction with Savills’ HR team, ensure disciplinary and grievance procedures are actioned appropriately
- Work closely with the Savills’ management team on the production of the service charge budgets and booklets, the payment of invoices and control of expenditure as well as portfolio changes in operational policy and procedure
- In conjunction with the Savills’ Operations team attend cross portfolio centre management meetings, share ideas and policies that can enhance the performance of the Outlet.
Overview
Build and promote the Ocean Terminal Brand through relationships with all key stakeholders. Ensure consistency of message and act as an ambassador for the Centre.
Site Team
- Ensure they are a conduit for passing on relevant information to the Team such as changes to business strategy, wider local developments and changes in policy.
Tenants
- Chair the brand meetings and service charge update meetings
- Maintain a good relationship with all store managers and that regular anchor store and unit store meetings are scheduled. Feedback anecdotal and actual trade information through the weekly & monthly trading reports to the managing agents and Shareholder
- Work with the managing agent and shareholder to oversee the monitoring of tenant compliance
Marketing
Visitors
- To consistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally
- Act as the main PR spokesperson for Ocean Terminal as instructed by the Asset Manager
- Maintain a good relationship with the local press and promote positive PR stories about the centre.
Media
- Oversee promotional media releases that are of a local nature
- All other media statements and releases will require Shareholder / Asset management approval prior to release
Operations
- Work with the Management Team to ensure the highest standards of operational efficiency and customer care at all levels, including service to staff, retailers and visitors
- With the external Facilities Manager, oversee and review all operational policies and procedures as required
- Work with the management surveyor and Management Team to prepare and review the Planned Preventative Maintenance (PPM) programme for the Centre
- In conjunction with any appointed service partners, oversee providers of Security, Environmental Services, Customer Service and M&E services.
Quality Assurance/ Customer Service
Compliance
- Ensure adherence to all company policies, Health and Safety procedures and statutory compliance, taking responsibility for the Centre’s Health and Safety Policy ensuring it is communicated to all staff effectively
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the Centre and the overall business objectives of the Asset Manager or Shareholder.
Skills, Knowledge and Experience
Minimum:
- Senior Management experience.
- Previous experience of managing a retail/leisure scheme
- Strong leadership and people management skills
- Excellent communicator at all levels
- Excellent financial management skills
- Previous PR and Marketing exposure
- Excellent presentation skills
- Self-motivated
- Budgetary Management Experience
- P & L Experience
- Strong operational H&S knowledge (preferably holding a qualification IOSH Managing Safely or equivalent).
Desirable:
- Previous exposure of managing a large retail/leisure scheme.
- Good knowledge of ESG, Corporate Responsibility and environmental issues.
- Achievement of other professional qualifications / awards relevant to the role
Working Hours: 40 hrs per week
Please see our Benefits Booklet for more information.
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Centre Manager - Ocean Terminal employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - Ocean Terminal
✨Tip Number 1
Familiarize yourself with the Ocean Terminal brand and its values. Understanding the culture and vision of the Centre will help you communicate effectively with stakeholders and demonstrate your alignment with their goals during the interview.
✨Tip Number 2
Highlight your experience in managing operational budgets and P&L accounts. Be prepared to discuss specific examples of how you've successfully driven financial performance in previous roles, as this is a key responsibility for the Centre Manager position.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've developed and nurtured teams in a retail environment. Emphasize your ability to motivate staff and drive performance, as this will be crucial for the role.
✨Tip Number 4
Research the current trends in retail and leisure management, especially regarding customer service and operational efficiency. Being knowledgeable about industry best practices will demonstrate your commitment to excellence and innovation in the role.
We think you need these skills to ace Centre Manager - Ocean Terminal
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Centre Manager position at Ocean Terminal. Highlight your relevant experience in managing retail environments and your ability to lead teams effectively.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your leadership abilities, financial management skills, and experience in stakeholder engagement, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the role. Discuss how your previous experiences have prepared you to drive performance and growth at Ocean Terminal.
Showcase Your Achievements: In both your CV and cover letter, include specific examples of your past achievements in similar roles. Use metrics where possible to demonstrate your impact on financial performance, team development, and customer satisfaction.
How to prepare for a job interview at Savills Company
✨Showcase Your Leadership Skills
As a Centre Manager, strong leadership is key. Be prepared to share specific examples of how you've successfully led teams in a retail environment. Highlight your ability to motivate and develop staff, as well as how you’ve handled challenges in the past.
✨Understand Financial Management
Since managing operational budgets and P&L accounts is essential for this role, brush up on your financial management skills. Be ready to discuss your experience with budgeting, service charge management, and how you've driven profitability in previous positions.
✨Demonstrate Stakeholder Engagement
This role requires dealing with multiple stakeholders. Prepare to talk about your experience in building and maintaining relationships with various parties, such as tenants, service partners, and local authorities. Share examples of how you've effectively communicated and collaborated with these groups.
✨Communicate Your Vision
As the public face of Ocean Terminal, you need to clearly communicate the vision for the scheme. Think about how you would articulate your vision for the centre, including its values and culture. Practice conveying this in a way that resonates with both internal and external stakeholders.
