Centre Manager - Bells Court, Stratford-Upon-Avon Management · Bell Court

Bell Court is a key holding to the client, having acquired the scheme in 2014 and comprehensively redeveloped it with its reopening in 2017. The Centre comprises ~120,000 square feet of predominantly F&B space with a range of national and local occupiers. The Centre currently runs a Service Charge of £490,777 per annum. Having navigated the pandemic and subsequent years well, the next few years will play a key role in the future of Bell Court as it welcomes further occupiers and continues to position itself as the go‑to leisure destination in Stratford upon Avon.

Bell Court is seeking a Centre Manager who will become the face of the Centre, take a pro‑active interest in the continued development of the Centre, and act as the interface between the Occupiers, Local Stakeholders, the Property Manager and Owner.

• Be the face of the Centre amongst the Occupiers, the local community and continue to develop the strong community links that have been established.
• Manage, market and operate the Centre to the very highest professional standards.
• Work with an external marketing team to conceive, co‑ordinate and implement placemaking events.
• Develop strong relationships with all Occupiers.
• Maximise retail sales opportunities for Occupiers.
• Adhere to all key performance indicators as set out in the Management Agreement between the owner and Savills.
• Ensure that the Centre is maintained to an excellent standard and contractors are carrying out their work to an appropriate standard.
• Ensure that those working on site are carrying out work in a safe manner.
• Leading by example, manage the Centre Management team to achieve the objectives as specified in the Centre’s business plan.
• Develop and encourage team building with all Centre Management staff.
• Develop excellent lines of communication with all Centre Management staff, the occupiers, contractors and customers and the owner of the Centre.
• Motivate both individual staff members and the management team as a whole.
• Motivate the Centre’s occupiers, collect up‑to‑date performance figures/sentiments and provide ideas to both occupiers and the client as to how these can be enhanced.
• The Centre Manager is encouraged on a regular basis to walk the development prior to opening during a morning.
• Attend occupier meetings with minutes of the meeting to be distributed to each staff member, Savills Asset Management Surveyor and Client.
• Manage the Centre’s service charge budget – including the preparation of the budget, day‑to‑day management of the budget and reconciliation at year end with the PMS.
• In liaison with the Asset Manager, procure the necessary maintenance works at the centre, ensuring the budget is adhered to.
• Liaise with the retailers.
• Authorise and check coding of invoices within agreed timescales.

• The ongoing training and development of all Centre management staff.
• Implement Training Needs Analysis for each team member on a six‑monthly basis.
• Conduct staff appraisals in accordance with the Savills staff appraisal policy.
• Mentor staff as deemed necessary and in accordance with the Savills policy.
• Attend all Management Meetings and any other meeting as requested by the Asset Manager / Landlord.
• Attend Savills Cluster meetings and annual conference.

• Keep Savills/Owner fully informed of all management, marketing, leasing and operational activities.
• Maximise opportunities to generate additional income.
• Ensure high levels of customer service are provided at all times.
• Prepare and submit weekly reports/updates to the Asset Management Surveyor/Landlord as required.
• Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with retailers and relevant information to provide a proper audit trail.
• Support the surveyor to ensure that each retailer adheres to their lease and Tenant Rules and Regulations.
• Be fully conversant with relevant health and safety legislation, RICS Service Charge Code of Practice and any other legislation affecting day‑to‑day running of the centre.
• Submit for approval overtime schedules for staff with explanations where necessary.

• Implement all operational systems and procedures in accordance with the Standard Savills Operational Procedures and Systems Manual.
• Maintain the centre to the very highest standards.
• Minimise the liability risk exposure of the Owner.
• Maintain all plant and equipment to the very highest standards and ensure statutory compliance.
• Adhere to all Quality Assurance requirements and Customer Service standards.
• Ensure that all contractors satisfy the insurance requirements under the Savills Public Liability Policy.
• Ensure that all operations and maintenance undertaken at the centre conforms with workplace health & safety legislative requirements.
• Ensure that all operations and maintenance undertaken at the development conforms with any other relevant legislative requirement applicable to those tasks.
• Ensure that all operations and maintenance undertaken by the Centre’s contractors conforms with the specifications agreed between the Centre and the contractor.
• Keep up to date any Program Maintenance Schedule.
• Manage any void units for H&S and rating.
• Develop, implement and support an industry best‑practice security strategy for site, including business continuity and counter‑terrorism objectives.
• Record all accidents and near misses and serious incidents that occur.
• Liaise with tenants and the Police in all matters of security affecting the Centre, tenants, public safety and security.
• Ensure that all health and safety and insurance details are updated and kept on site in respect of the retained contractors.
• Control and monitor the keys to the site where necessary.
• Check, review, prepare and issue RAMS as required.

• Oversee the site‑specific Sustainability Action Plan liaising with Savills Sustainability lead.
• Champion sustainability initiatives with occupiers and across the supply chain, coordinate reporting, set measurable KPIs and continually improve standards.
• Be proactive in reviewing sustainability initiatives, considering the landlord’s objectives and promoting these positive messages through on‑site marketing and PR.
• Assist the owner in delivering owner‑led initiatives such as community employment projects and electric car charging points.

• Work in partnership with retained consultants to develop, implement and review the Marketing Budget.
• Manage and develop local marketing campaigns; co‑ordinate events and placemaking within the Centre; monitor and co‑ordinate social media accounts for the Centre.
• Be fully conversant with the demographics and socio‑economics of the development’s trade area and tourism opportunities.
• Assist the repositioning of the Marketing Budget in accordance with changes in occupier trends.
• Meet with occupiers regularly to discuss marketing, promotional and advertising requirements, working with a Marketing consultant to support across social media platforms.
• Stay abreast of market trends by actively networking and keeping up with industry journals.
• Ensure all promotional activities are carried out with due care and attention to the health safety and welfare of staff, customers and consumers.
• Responsible for all third‑party event and promotion agencies on site; ensure Event Safety Plans are fully completed and all supporting documents are provided and RAMS approved.
• Partner with the asset team and the wider Savills management team (and any appointed agencies) to support day‑to‑day commercialisation and income generation.
• Lead in setting and maintaining standards of commercialised mall space and manage traders to ensure documentation is appropriate; support sourcing local commercialisation operators where possible.

• Establish and maintain harmonious relationships with the local business community and council/government authorities.
• Become actively involved with the Business Improvement District (BID) and other local organisations that may assist with the future development of the Centre.

• Coordinate the production of promotional media releases of a local issue. All other media statements and releases require Asset Manager approval prior to release.

• All Centre Management matters pertaining to the development and its retailers must at all times be kept confidential. Under no circumstances should confidential information be discussed with any party other than the party directly involved with the issue.
• The Centre Manager must also exercise discretion with disclosure of sensitive information to his staff and where possible apply the “need to know” principle.

• Attendance will be based on a 40‑hour week but hours/days will be variable to suit the needs and demands of the Centre, including extended leisure and retail trading hours, weekends.