At a Glance
- Tasks: Monitor CCTV and ensure security standards while providing excellent customer service.
- Company: Join a dynamic team at The Chimes, Uxbridge, focused on safety and service.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional development.
- Other info: Enjoy a supportive team culture with a focus on personal growth.
- Why this job: Be the face of security, making a real difference in a vibrant environment.
- Qualifications: Must hold an SIA licence and have strong communication skills.
Purpose of the Role
The CCTV Operator is accountable to the Duty managers/Soft Services Manager for the support and delivery of security within the site, CCTV Controllers will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always, a can-do attitude is essential in this highly influential role.
Key Responsibilities
- To work the hours and shifts in accordance with conditions of employment.
- To monitor CCTV images of the Centre as instructed by Centre Management.
- To carry out duties in accordance with instructions issued by Centre Management.
- To comply fully with the Health & Safety Policy for the centre.
- To ensure that the requirements of the Fire regulations are strictly complied with.
- To assist with the implementation of the Centre’s Emergency Plan and Evacuation Strategy in the event of an emergency.
- To ensure that the Rules & Regulations of the Centre are complied with at all times.
- Ensure that all incidents are recorded in Incident Log.
- Ensure that contractors arriving on site adhere fully to the centre procedures for contractor management.
- Ensure that the centre is a safe and pleasant environment.
- Assist with enquiries from tenants and members the public when requested.
- To be aware of and abide by all rules, terms and conditions of the company.
- In order to comply with the Security Industry Act 2001, officers must hold an SIA Public Space Surveillance Licence and where necessary a valid SIA Security Licence.
Skills, Knowledge and Experience
- Good verbal and written communication skills
- Able to articulate clearly and credibly with the centre management, senior managers and all staff.
- Must have a outgoing personality and ability to communicate with the public in what is a customer focused and engaging role
- Capability to work unsupervised and take responsibility.
- Aptitude to remain calm under pressure.
- Smart appearance
- Flexible/can do attitude.
- Must be able to attend work in line with shift pattern through own transport or public transport and have ability to be flexible with shift start and finish times.
Qualifications and experience
- Essential: CCTV licence
- Front Line SIA licence
- Experience of working in a customer focused environment
- Good written and verbal communication skills
- High level of integrity
- 5-year checkable employment record
- Qualification in First Aid at Work and AED (or willing to work towards)
Working Hours -42 Hours per week 4 on 4 off
Salary -£14.65 per hour
#LI-DNI
Please see our Benefits Booklet for more information.
CCTV Operator - The Chimes, Uxbridge Operations · The Chimes employer: Savills Company
At The Chimes, Uxbridge, we pride ourselves on being an exceptional employer that values professionalism and a customer-focused approach. Our CCTV Operators enjoy a supportive work culture with flexible shift patterns, competitive pay, and opportunities for personal growth, including training in First Aid and AED. Join us to be part of a dedicated team that ensures safety and security while providing outstanding service to our community.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Operator - The Chimes, Uxbridge Operations · The Chimes
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✨Directly Apply to Savills Company
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We think you need these skills to ace CCTV Operator - The Chimes, Uxbridge Operations · The Chimes
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Savills Company. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Savills Company.
How to prepare for a job interview at Savills Company
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Savills Company.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Savills Company.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Savills Company.
