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- Tasks: Ensure safety and security at The Red Dragon Centre while providing excellent customer service.
- Company: Join a vibrant team at The Red Dragon Centre in Cardiff.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and community engagement.
- Why this job: Be a frontline hero, making a difference in a lively environment.
- Qualifications: Must hold valid SIA Security License; customer service experience preferred.
The predicted salary is between 12 - 16 £ per hour.
Security and Customer Service Officers are responsible for following all client, site and company policies and procedures to ensure the safety and security of The Red Dragon Centre, Cardiff. This position is customer facing and frontline and therefore requires the relevant license to fulfil the overall requirements. All staff are expected to be upstanding brand ambassadors, assist with the smooth running of the centre and to manage and assist all emergency situations and incidents. This includes providing visible security cover to the centre, handling enquiries & customer concerns, monitoring CCTV (by suitably trained & licensed staff), monitoring contractors and deliveries to the centre. Holidays should not be booked at peak times of the year.
Key Responsibilities
- To work the hours and shifts in accordance with the conditions of employment.
- To undertake regular patrols of the Centre as instructed by the Operations Manager.
- To carry out duties in accordance with site instructions issued by Operations Manager.
- To comply fully with Savills Health & Safety Policy and Procedures.
- To ensure that the Rules & Regulations of the Centre are always complied with.
- Ensure that all incidents are recorded in the Daily Occurrence Book and via Savills Incident Reports.
- To ensure all relevant paperwork, checklists are completed as required.
- Ensure that contractors arriving on site adhere to Savills' procedures for contractor management.
- Ensure that the centre is a safe and pleasant environment.
- To assist with enquiries from the public (so required).
- Comply with the Security Industry Act 2001, officers must hold a valid SIA Security License, Door License and, where necessary a Public Space Surveillance License (CCTV).
Skills, Knowledge and Experience
- SIA Door supervisor
- SIA CCTV license (preferred)
- Preferred security experience in a similar role or environment
- Preferred Customer-facing experience in security
Working Hours - 48 hours/week
Salary - £12.42 per hour
Security Officer 48hrs - The Red Dragon Centre, Cardiff Operations · The Red Dragon Centre employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer 48hrs - The Red Dragon Centre, Cardiff Operations · The Red Dragon Centre
✨Tip Number 1
Get to know the company! Research The Red Dragon Centre and its values. When you walk in for your interview, show us that you understand what we do and how you can contribute to our mission of providing a safe and enjoyable environment.
✨Tip Number 2
Practice your customer service skills! As a Security Officer, you'll be the face of the centre. We recommend role-playing common scenarios with a friend to boost your confidence in handling enquiries and concerns from the public.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance will help you stand out as an upstanding brand ambassador right from the get-go.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you're genuinely interested in the position and reinforces your commitment to being part of our team at The Red Dragon Centre.
We think you need these skills to ace Security Officer 48hrs - The Red Dragon Centre, Cardiff Operations · The Red Dragon Centre
Some tips for your application 🫡
Show Your Security Skills: Make sure to highlight any relevant security experience you have in your application. We want to see how your skills align with the role, so don’t hold back on showcasing your SIA licenses and any customer-facing experience you've got!
Be a Brand Ambassador: Since this role is all about being a frontline representative, let us know how you can embody our brand values. Share examples of how you've provided excellent customer service in past roles, as this will really resonate with us.
Follow the Instructions: Pay close attention to the application instructions. We appreciate candidates who can follow guidelines, so make sure you submit everything we ask for and double-check your paperwork before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Savills Company
✨Know Your Stuff
Make sure you’re familiar with the security protocols and customer service expectations outlined in the job description. Brush up on your knowledge of the Security Industry Act 2001 and any relevant licenses you hold, like your SIA Door Supervisor or CCTV license.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've handled customer enquiries or concerns in the past. Highlight your ability to remain calm under pressure and how you’ve contributed to a positive environment.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss how you would manage emergency situations or incidents. Think of specific scenarios where you successfully resolved issues, ensuring you convey your quick thinking and adherence to safety protocols.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the brand ambassador role you’ll be taking on at The Red Dragon Centre.