Building Manager - The Quadrangle, Hyde Park Estate, London Management · The Quadrangle

Purpose of the Role
Based on the Hyde Park Estate residential development. To assist the Building Manager to manage and look after a portfolio of residential premises. The primary duties of the role are to provide impeccable customer service, to ensure the buildings are run smoothly and that compliant. H&S protocols are maintained and updated where required.

Key Responsibilities

• Remain courteous and helpful to all occupiers as well as to members of the public, staff, guests, and contractors.
• Report back to your line manager at the end of every shift outlining any issues that occurred in relation to staff or the site.
• Raise Purchase orders related to reactive works.
• Responsible for the cleanliness and comfort of the reception area and common parts at all times.
• Monitor all persons at the property and ensure they have a right to be present.
• Log and report any incidence of disrepair by using the appropriate procedure/tool at your disposal.
• Immediately inform your line manager of all building defects, plumbing, heating, and lighting in the common parts, 24 hours a day, and 7 days a week.
• Carry out regular building checks.
• Ensure that all contractors' service books and health and safety logs are kept up to date.
• Attend the appropriate meetings with the client, residents, and contractors. Minutes produced and circulated as required.
• Maintain a high level of professionalism and continually deliver service to exceed client satisfaction levels.
• Carry out any additional duties as directed by your Line Manager.

Customer Service

• Responsible for the welcoming atmosphere throughout the property.
• Assist residents at all times together with their guests and visitors when and where required.
• Always be courteous, polite, and positive to residents, guests, suppliers, and the public in general.

Health and Safety

• Manage the process of ensuring the safety and security of the blocks at all times, including but not limited to: Report and monitor health and safety issues and ensure a full safe working practice.
• Security/access control systems are monitored appropriately.
• Take prompt and appropriate action to deal with any defects or loss of service to any life safety or critical systems in line with current procedures.
• Follow, implement, and maintain any procedure, process and/or control measures identified in the Health & Safety management system or risk assessments.
• Assist with implementing any additional works or management controls as identified in the risk assessment action plans.
• Ensure any incident, accident or near-miss is reported to the FM and H&S teams immediately, details are accurately recorded and assist with any subsequent investigation.
• Ensure the building’s procedures are continually updated to ensure adequate cover can be given in the absence of the Building Manager.
• Ensure that all Health Safety and Environmental issues are managed in line with procedures and any electronic Health and Safety management system.
• Operate a permit to work process for communal works.
• Ensure all paperwork relating to health and safety is updated and compliant.
• Be responsible for all matters of a health and safety nature relating to the buildings.
• Keep up to date with current and new Health and Safety legislation.
• Maintain accurate records and reports on the H&S compliance online system at 95% and above.
• Monitor the presence of contractors around the building and supervise their activities to ensure minimum disturbance to residents.
• Effectively communicate with the Assistant Building Manager and Facilities Manager regarding all relevant day-to-day or non-regular items pertaining to the management of the site.
• Advise of any item or matter affecting the management of the site including insurance incidents, damage or loss suffered by a resident or bona fide visitor.
• Ensure that all procurement of equipment, supplies and services are in line with procedures, terms and conditions and secure best value.
• Participate in company or statutory training schemes as presented to ensure that your continuous professional development (CPD) is maintained.
• Carry out any other reasonable task at the request of your Line Manager.

Skills, Knowledge and Experience

• Ability to take ownership of an operation when alone.
• Professional, precise, courteous, and dedicated.
• Positive attitude.
• Team player.
• At least 3 years’ experience in a front of house role in a residential environment.
• Excellent and proven Customer Services experience.
• IOSH qualification essential.
• NEBOSH desirable.
• Asbestos Awareness essential.

Working Hours – 9am to 5pm
Salary – £45k – £50k depending on experience