At a Glance
- Tasks: Lead the management of residential estates and ensure top-notch service delivery.
- Company: Join a leading property management firm with a focus on community and sustainability.
- Benefits: Competitive salary, bonus potential, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on health and safety compliance.
- Why this job: Make a real difference in residents' lives while developing your career in property management.
- Qualifications: Experience in estate management and strong problem-solving skills required.
The predicted salary is between 60000 - 66000 £ per year.
Purpose of the Role
Lead the continuous delivery of the Leaseholder management, Service Charge and Estates Facilities Management across a number of residential assets based in London within the Build-to-Rent (BTR) department. Full accountability for the financial management of the service charge estates, including budget, accruals, cashflow and reporting. Ensuring all reactive and scheduled maintenance, operations, Health & Safety and other compliance requirements are met across the assets. You will be responsible for overseeing all hard/soft services as well as all compliance related matters, taking part in the development and implementation of the wider portfolio strategy.
Key Relationships
- Senior Portfolio Manager
- Facilities Manager
- Savills operational and technical teams
- 3rd party contractors
Key Responsibilities
- Providing advice on, and the issuing of relevant notice of works including s20 notices where required
- Primary point of contact for day-to-day queries relating to service charges and account
- To understand and ensure adherence to, on behalf of the Landlord and Tenants, the obligations within the occupier lease agreements.
- Host quarterly meetings with the relevant Housing Associations to discuss key updates, address ongoing issues, and ensure open, transparent communication between all stakeholders
- Key point of contact for day-to-day block-related queries and issues within the scope of Building Services, supporting both the Housing Association and the Savills onsite management teams
- Managing the Planned, Preventative Management (PPM) schedules, including fire life safety systems for hard and soft services, liaising with 3rd party contractors
- Complete monthly audits for each site and uploaded to the system in line with target date, 25th of each month
- To oversee contract management and ensure value and quality of work is being delivered by all suppliers
- To lead and work alongside the Savills senior team on setting and delivering the annual service charge budget
- Providing budget vs actual reporting to the client periodically on individual service charge budgets and have a strong knowledge of expenditure, offering improvement strategies where required
- Ensure all Estate Services are delivered proactively and in full compliance, with a strong focus on customer service that consistently exceeds client and resident expectations.
- Develop, implement and maintain management systems for all buildings, facilities and public realm areas
- Ensure compliance with the Property Management Agreement, KPIs and SLA, industry best practices, Professional Statement and statutory obligations.
- Develop and maintain strong and collaborative relationships with the Housing Associations and wider Estate Stakeholders.
- To deliver the standards and brand values, drive the operational aspects of the placemaking initiatives, including team training, motivation and development to meet the clients requirements
- Work with the wider portfolio team to facilitate & support the Client’s Events and Community Programmes
- To understand the Client’s objectives and create property management plans to enable Savills to support those objectives.
Health & Safety
- Responsible for ensuring adherence to both client and Savills environmental policies, procedures, and strategies across all levels of the organisation.
- To work with all departments within Savills including H&S, fire safety and operations teams to ensure compliance across all areas of the business.
- To support the Senior Portfolio Manager on any ESG deliverables required by Savills and Client initiatives
- Ensure all accidents, near misses, and identified risks are promptly reported, accurately recorded, and effectively managed to reduce or mitigate future occurrences
- Establish emergency procedures and safe working practices to ensure as far as is reasonably practical, the health and safety of all residents, occupiers visitors, members of the public Estate employees and service providers.
Skills, Knowledge and Experience
- Proven track record in previous Estate and Block management roles
- IOSH or NEBOSH
- Ability to prepare detailed Service Charge Budgets
- Experience in providing institutional grade reporting to clients
- An ability to problem solve and streamline services
- Experience in utility management
- Understanding of Health and Safety best practice
- Excellent problem-solving ability and a logical mindset
- 3rd party contractor management
- Hard & soft service experience
Working Hours - Monday to Friday 9am to 5:30pm (additional hours may be required)
Salary - £60K + 10% discretionary bonus
Please see our Benefits Booklet for more information.
BTR Block and Estate Manager - Rehearsal Rooms, London Management · Rehearsal Rooms employer: Savills Company
As a leading employer in the Build-to-Rent sector, we offer a dynamic work environment in London that prioritises employee growth and development. Our commitment to excellence is reflected in our collaborative culture, competitive salary, and comprehensive benefits package, including a discretionary bonus. Join us to be part of a team that values innovation, customer service, and compliance, while making a meaningful impact in residential asset management.
StudySmarter Expert Advice🤫
We think this is how you could land BTR Block and Estate Manager - Rehearsal Rooms, London Management · Rehearsal Rooms
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Savills Company.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Savills Company? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Savills Company's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace BTR Block and Estate Manager - Rehearsal Rooms, London Management · Rehearsal Rooms
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the BTR Block and Estate Manager - Rehearsal Rooms, London Management · Rehearsal Rooms role at Savills Company, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Savills Company
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Savills Company operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Savills Company. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Savills Company.
