At a Glance
- Tasks: Lead property management for retail parks, ensuring safety and high standards.
- Company: Savills, a leading property management firm with a focus on client satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to build relationships and enhance customer experiences.
- Why this job: Make a real impact in creating safe and enjoyable shopping environments.
- Qualifications: NEBOSH or IOSH qualification required; experience in property management preferred.
The predicted salary is between 40000 - 50000 € per year.
To support Management Surveyors in the delivery of high quality property management service for the benefit of Savills clients and occupiers. The Retail Park Regional Facilities Manager is to take a lead role in building effective relationships with all key stakeholders and ensuring the parks are maintained to a high standard to provide a safe and pleasant environment for customers. Risk management and contractor service is a key activity ensuring full compliance with statutory compliance requirements through regular inspections and audits. A recognised H&S qualification by examination is required, and it is expected that employees will be able to demonstrate experience and/or working towards a professional qualification such as MIWFM or Assoc RICS.
Key Responsibilities
- Ensure that the Operation Reporting System ("Compass") and Datastation Health & Safety systems are up to date and complete at all times.
- Ensure compliance with all legal and statutory requirements, including Health and Safety. NEBOSH or IOSH qualifications or commitment to the same is essential.
- Prepare each retail park for risk assessment maintaining a target compliance rating of 95%.
- Ensure that a full set of risk assessments is held for each retail park on Datastation and action plans are implemented diligently and competently at all times.
- Ensure that monthly checklists are completed and uploaded on to Datastation, within the appropriate time scales.
- Record utility consumption, at all sites and update Optima/Compass accordingly.
- Regularly liaise with all occupiers to build strong relationships, obtain trading updates, resolve service issues and seek to find ways to help the retailer improve performance.
- A minimum of fortnightly visits to retailers is required for all Tier 1 Parks whilst Tier 2 Parks will have a minimum of monthly visits.
- Co‑ordinate and facilitate regular occupier meetings and provide the occupiers and the surveyor with minutes.
- Ensure retailers and customers are kept up to date with refurbishment or major work programmes.
- Monitor tenant activity including their trade performance, alterations and changes to their occupational status including vacation of tenants, tenant alterations, signage changes and advise the Management Surveyor.
- Ensure that high site standards, in respect of cleaning, repair and presentation are achieved and maintained at all times, within property budgets.
- In the event of emergency situations, to act as first point of contact for Savills Helpdesk, attend property as soon as is possible and report back to relevant personnel whilst co‑coordinating third party stakeholders to reach a speedy resolution.
- Working with the OST team, evaluate existing contractual relationships and ensure that the service provided by contractors is in line with the agreed specification and in line with SLAs and KPIs.
- Ensure car park management strategies are implemented to maximize available parking for customers and this is monitored to address any changes in the retailers trading patterns.
- Oversee the planned and preventative maintenance programme, developing an appropriate strategy for the park to raise standards.
- Set and implement an appropriate environmental strategy for each park including waste and energy management.
- Prepare and implement contingency plans, to ensure adequate and suitable site attendance, including cover for holidays, training and sickness.
- Ensure a customer focused ethos is embedded into the operations of the park and of the site staff.
- Develop a close working relationship with occupier representatives and manage satisfaction and confidence in Savills service delivery.
- Advise the Management Surveyor of any changes in tenants occupational status i.e. vacation of space, new occupiers moving in, potential name changes etc.
- Assist in the preparation of the annual service charge budget by completing a 1st draft with explanatory notes detailing your recommendations and financial requests to ensure the surveyor is aware of all operational needs for each managed property.
- Monitor SC expenditure and ensure that invoices are approved in a timely manner via Proactis.
- Production and co‑ordination of information, in line with Savills and client requirements.
- Ensure that the Management Surveyor is kept fully informed, as to site issues at all times and to assist with the certifying of expenditure invoices if required.
- To carry out annual appraisals for all SMR site staff that are based on your sites within the time scales given and to ensure that 6 monthly reviews are completed.
- Take on new retail parks as requested and efficiently handover sold/lost parks to incoming agents.
The above is not an exhaustive list; you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Skills, Knowledge and Experience
- Self‑motivated individual with excellent interpersonal skills.
- Excellent organizational and time management skills with a degree of flexibility.
- Ability to handle a large number of projects with a broad range of customers, suppliers, and property owners.
- Experience and knowledge of achieving high standards in property management on multi‑let sites.
- Knowledge and understanding in preparation of service charge budgets; ensuring agreed times and costs are adhered to.
- NEBOSH or IOSH Managing Safely qualifications.
- Strong overall experience in a similar environment.
Working Hours – Mon – Fri 09:00 – 17:30 (37.5 hours)
Benefits Booklet for more information.
Facilities Manager - Retail - Bristol/South West Safety+ · Bristol employer: Savills Company
Savills is an exceptional employer, offering a dynamic work environment in the heart of Bristol/South West, where Facilities Managers can thrive. With a strong focus on employee development and a commitment to maintaining high standards in property management, Savills fosters a culture of collaboration and innovation. Employees benefit from comprehensive training opportunities, a supportive team atmosphere, and the chance to make a meaningful impact on the retail parks they manage.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager - Retail - Bristol/South West Safety+ · Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to current employees at Savills. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Savills and the role of Facilities Manager. Understand their values and how you can contribute to maintaining high standards in property management. Tailor your responses to show how your experience aligns with their needs.
✨Tip Number 3
Showcase your skills in health and safety! Make sure you can discuss your NEBOSH or IOSH qualifications confidently. Share examples of how you've implemented safety measures in previous roles, as this is crucial for the Facilities Manager position.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the job.
We think you need these skills to ace Facilities Manager - Retail - Bristol/South West Safety+ · Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Manager role. Highlight your experience in property management and any relevant qualifications like NEBOSH or IOSH. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to maintaining high standards at our retail parks. Keep it engaging and personal – we love a good story!
Show Off Your Interpersonal Skills:Since building relationships with stakeholders is key, make sure to mention any relevant experiences where you've successfully managed relationships or resolved conflicts. We value strong communication skills, so let us know how you excel in this area!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Savills Company
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Facilities Manager role. Brush up on property management, health and safety regulations, and risk assessment processes. Being able to discuss these topics confidently will show that you’re serious about the position.
✨Build Relationships
Since this role involves liaising with various stakeholders, think about how you can demonstrate your interpersonal skills. Prepare examples of how you've successfully built relationships in previous roles, especially in a retail or facilities context. This will highlight your ability to connect with occupiers and team members.
✨Show Your Organisational Skills
With so many tasks to juggle, it’s crucial to showcase your organisational abilities. Bring examples of how you’ve managed multiple projects or maintained compliance in past positions. Discuss any tools or systems you’ve used to keep everything on track, like reporting systems or checklists.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to risk management or emergency responses. Think through how you would handle various scenarios, such as a sudden tenant issue or a compliance failure. This will demonstrate your problem-solving skills and readiness for the role.
