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- Tasks: Ensure a safe and welcoming environment for guests while providing excellent customer service.
- Company: StarCity, a vibrant family entertainment destination in Birmingham.
- Benefits: Flexible shifts, competitive pay, and a fun work atmosphere.
- Other info: Full-time role with a 4 on 4 off shift pattern.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 27300 - 27300 £ per year.
StarCity is a leading family entertainment destination in Birmingham, featuring a wide range of attractions and dining options. The role is based within this vibrant environment.
Purpose of the Role
To provide a safe, clean, and welcoming environment for our guests, staff, and contractors. Customer service experience to our customers. To ensure full compliance with Health & Safety Policy for the centre. Supporting the centre’s Operation with adhering to the company process and procedures. Completing site patrols in line with the centre’s strategy. Assisting with site incidents.
Key Responsibilities
- Reports to the Duty Manager and Centre Management Team.
- To comply with the individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
- Ensure that all incidents, H&S issues are recorded & logged.
- Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
- Report any H&S issues to Centre Management and act accordingly.
- Ensure visitors & contractors fully comply with site procedures.
- Follow lost property procedures for items of lost property found onsite.
- Attending site incidents in an effective way.
- Key communication via radio with colleagues and the Operations Centre.
- Report writing.
- Key customer service skills to support our customers.
- Traffic management, will involve manual handling – moving chapter 8 barriers & cones.
Skills, Knowledge, and Experience
- Ensuring that you are proactive.
- Prioritising workload.
- Excellent verbal and written communication skills.
- Problem solving and reporting back with any issues.
- Key decision making.
Working Hours – Full time working hours, 36 Hours per week, fully flexible, shift time patterns 09:00 – 18:00 & 17:00 – 02:00, 4 on 4 off rota.
Salary – £13.14/hr.
Benefits Booklet.
Security Officer 36hrs - StarCity, Birmingham Operations · StarCity employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer 36hrs - StarCity, Birmingham Operations · StarCity
✨Tip Number 1
Get to know the venue! Familiarise yourself with StarCity's layout and attractions. This will not only help you feel more confident during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist guests or handle incidents. Role-playing these situations can really boost your confidence and prepare you for the real deal.
✨Tip Number 3
Network with current employees! If you know anyone working at StarCity, reach out to them for insights about the company culture and what they look for in a Security Officer. It’s all about making connections!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Security Officer 36hrs - StarCity, Birmingham Operations · StarCity
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any customer service experience you have in your application. We want to see how you can create a welcoming environment for our guests, so share specific examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Demonstrate Your Proactivity: We love proactive individuals! In your application, mention times when you've taken initiative or solved problems before they escalated. This shows us that you're ready to tackle challenges head-on in our vibrant environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Savills Company
✨Know Your Stuff
Before the interview, make sure you understand the role of a Security Officer at StarCity. Familiarise yourself with their health and safety policies, customer service expectations, and the importance of maintaining a safe environment. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role involves interacting with guests and contractors, be ready to share examples of your previous customer service experience. Think of specific situations where you resolved issues or provided exceptional service, as this will highlight your suitability for the role.
✨Be Proactive in Problem Solving
During the interview, demonstrate your problem-solving skills by discussing how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you can contribute to a safe and welcoming environment.
✨Communicate Clearly
Excellent verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer about the team dynamics or specific challenges they face, showing your engagement and interest.