Purpose of the Role
To provide onsite lettings and property management services to a BTR residential development.
To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage residents to create a sense of community within the building. Ensure the safety and security of the development is at the forefront of your mind and all issues are dealt with swiftly and in a professional manner.
Key Responsibilities
-
Welcoming residents to the scheme whilst providing first-class customer service at all times
-
Ensuring the front desk is manned at all times and is presented to a high standard
-
Monitoring the resident services email inbox and actioning requests and enquiries as required
-
Creating a community feel through communication, events and innovations
-
To act as the first point of call for residents to report maintenance issues
-
Ensuring up-to-date resident communication via various channels including social media
-
Co-ordinating all contractor appointments and logging issues in order that required service levels are attained
-
Carrying out regular inspections of communal areas and apartments
-
Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
-
Ensuring all leasing trackers are up to date showing apartment availability, number of viewings etc
-
Meet and greet with new tenants; providing Familiarisation tours and new tenancy information where require
-
Completing full check-in and check-out reports
-
Complete regular building walks to ensure there are no Health and Safety issues evident or any security concerns. Highlighting any issues to your Line Manager and taking the appropriate action at the time.
-
Undertake relevant compliance checks as required by the Resident Services Manager such as apartment water flushing, fire doors check etc
-
Assist in maintaining the documentation on the Savills Compliance systems
-
Completing any special projects as required
-
Completing any special projects assigned by the reporting Manager
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.
Skills, Knowledge and Experience
Strong interpersonal skills
Proactive and dynamic taking ownership of all core duties
Accuracy and attention to detail
Excellent communication skills displaying sensitivity to and understanding of residents’ needs
Ability to handle multiple tasks
Competent in using, Word and Outlook
Flexible and cooperative at all times, working as a member of a Team
Understanding the importance of achieving deadlines and ensuring quality output
Use initiative and take responsibility for providing solutions
To ensure confidentiality and security of all business, client and customer documentation/information
Well-groomed and of smart appearance
Dynamic approach, problem-solving, well organized and ability to work well under pressure
Working Hours - 12 month FTC. 19:00 – 07:00 4 days on / 4 days off
Salary - £32,000p/a
#J-18808-Ljbffr
Night Resident Services Assistant FTC - Allegro Living, Birmingham Business Operations · Allegro Living, Birmingham employer: Savills Company
At Ocean Terminal, we pride ourselves on being an exceptional employer, offering a supportive work culture that values both security and customer service. Our team enjoys a unique 4-day work week, allowing for a better work-life balance, alongside opportunities for professional growth through training in areas such as CCTV monitoring. Located in the vibrant City of Edinburgh, employees benefit from a dynamic environment where their contributions are recognised and rewarded.
