At a Glance
- Tasks: Provide top-notch customer service and manage resident experiences in a vibrant community.
- Company: Join a leading property management team at One Eastside, Birmingham.
- Benefits: Competitive salary, bonus potential, and flexible working hours.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be the heartbeat of a community, making a real difference in residents' lives.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 33000 £ per year.
Purpose of the Role
To provide onsite lettings and property management services to a BTR residential development. To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage residents to create a sense of community within the building. Ensure the safety and security of the development is at the forefront of your mind and all issues are dealt with swiftly and in a professional manner.
Key Responsibilities
- Welcoming residents to the scheme whilst providing first‑class customer service at all times.
- Ensuring the front desk is manned at all times and is presented to a high standard.
- Monitoring the resident services email inbox and actioning requests and enquiries as required.
- Creating a community feel through communication, events and innovations.
- Acting as the first point of call for residents to report maintenance issues.
- Ensuring up‑to‑date resident communication via various channels including social media.
- Co‑ordinating all contractor appointments and logging issues in order that required service levels are attained.
- Carrying out regular inspections of communal areas and apartments.
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times.
- Ensuring all leasing trackers are up to date showing apartment availability, number of viewings etc.
- Meet and greet with new tenants; providing familiarisation tours and new tenancy information where required.
- Completing full check‑in and check‑out reports.
- Completing regular building walks to ensure there are no Health and Safety issues evident or any security concerns. Highlighting any issues to your line manager and taking the appropriate action at the time.
- Undertaking relevant compliance checks as required by the Resident Services Manager such as apartment water flushing, fire doors check etc.
- Assisting in maintaining the documentation on the Savills compliance systems.
- Completing any special projects as required.
- Completing any special projects assigned by the reporting manager.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.
Security
SIA licence will be required.
Skills, Knowledge and Experience
- Strong interpersonal skills.
- Proactive and dynamic taking ownership of all core duties.
- Accuracy and attention to detail.
- Excellent communication skills displaying sensitivity to and understanding of residents’ needs.
- Ability to handle multiple tasks.
- Competent in using Word and Outlook.
- Flexible and cooperative at all times, working as a member of a team.
- Understanding the importance of achieving deadlines and ensuring quality output.
- Use initiative and take responsibility for providing solutions.
- To ensure confidentiality and security of all business, client and customer documentation/information.
- Well‑groomed and of smart appearance.
- Dynamic approach, problem‑solving, well organized and ability to work well under pressure.
Working Hours – 4 days on, 4 days off – 7pm to 7am
Salary – £30,000 + discretionary 10% bonus
Night Resident Experience Assistant - One Eastside, Birmingham employer: Savills Company
At One Eastside in Birmingham, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional customer service and community engagement. As a Night Resident Experience Assistant, you will enjoy a supportive environment with opportunities for personal growth, all while contributing to the safety and satisfaction of our residents. With competitive pay and a unique 4-on-4-off shift pattern, we ensure our team members have a healthy work-life balance, making us an outstanding employer in the residential property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Night Resident Experience Assistant - One Eastside, Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Savills Company. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Savills Company
Don't be shy about reaching out to Savills Company directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Resident Experience Assistant - One Eastside, Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Savills Company and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Savills Company
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
