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For Companies At a Glance
- Tasks: Welcome residents and guests, manage queries, and ensure a safe environment.
- Company: Allegro Living, a vibrant Build to Rent community in Birmingham.
- Benefits: Competitive salary, flexible shifts, and a supportive team culture.
- Why this job: Join us to create a welcoming atmosphere and make a difference in residents' lives.
- Qualifications: Strong customer service skills and a positive attitude are essential.
- Other info: Enjoy a dynamic role with opportunities for personal growth and development.
The predicted salary is between 20400 - 47600 £ per year.
Purpose of the Role
The Night Manager will report to the General Manager and will work alongside the Residents Service team to deliver exceptional, consistent service to both the current and potential residents of a large Build to Rent development in Birmingham. They will act as an ambassador for the business, whether face to face, in writing or by telephone to guests and contractors at all times.
Key Responsibilities
- Welcoming visitors to the building in a courteous and helpful manner.
- Taking inbound phone calls, redirecting or taking messages as required.
- Taking delivery of parcels and distributing to residents' lockers.
- Responding to resident queries promptly by telephone and email.
- Logging the distribution of necessary equipment for the use of resident services.
- Scheduling resident arrivals and departures and associated activities.
- Maintaining logbook of current and past contractors and onsite visitors.
- Key management including signing out of key fobs to contractors and ensuring their prompt return.
- Assisting the General Manager with resident event planning, management and execution.
- Assisting General Manager with marketing collateral.
- Assisting General Manager with creating and conducting tenant surveys.
- Updating Local Authorities in writing where appropriate with new resident details to ensure council tax bills are transferred.
- Requesting/processing bills for void periods between tenancies.
- Logging reactive maintenance enquiries and passing them onto Property Manager.
- Carrying out Inventory and check out reports (using iPad and specialist software) for tenancies. Providing reports to Property Manager once complete.
- Making any requested amendments to check-in documents as requested by tenant or Resident Service Manager.
- Booking pre- and post-tenancy cleans upon instruction of Property Manager.
- Office and kitchen supplies stock management.
- Ensure comprehensive handover at the end of all shifts.
- Ensure that The Hub and all other areas offer a safe and pleasant environment.
- Monitoring CCTV.
- Reporting incidents to the National Operations Centre and to the General Manager.
- Conducting flushing of little used outlets and reporting to General Manager.
- Undertaking weekly Health and Safety checks.
- Lone working as required.
- In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
- Strong customer service ethic / background
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- Policy and compliance awareness
- Building operations knowledge
Working Hours — 6pm – 6am 4 days on / 4 days off
Salary — £34,000
Please see our Benefits Booklet for more information.
Night Manager - Allegro Living, Birmingham Management · Allegro Living, Birmingham employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - Allegro Living, Birmingham Management · Allegro Living, Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Allegro Living. You never know who might give you a heads-up about job openings or even put in a good word for you.
✨Tip Number 2
Prepare for that interview! Research Allegro Living, understand their values, and think about how your experience aligns with the Night Manager role. Practise common interview questions and have some examples ready to showcase your customer service skills.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your warm and friendly side shine through. Remember, they’re looking for someone who fits into their team culture, so be yourself and let them see your positive attitude.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show that you’re genuinely interested in the position.
We think you need these skills to ace Night Manager - Allegro Living, Birmingham Management · Allegro Living, Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone with an outgoing and warm personality, just like the one we value at StudySmarter.
Tailor Your Application: Make sure to tailor your application to the Night Manager role. Highlight your customer service experience and any relevant skills that match the job description. We love it when candidates show they’ve done their homework and understand what we’re all about!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out. Remember, we’re looking for someone organised and meticulous!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Allegro Living!
How to prepare for a job interview at Savills Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Manager role and its responsibilities. Familiarise yourself with the key tasks like managing resident queries, scheduling arrivals, and maintaining safety protocols. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional service, be prepared to share examples of how you've provided outstanding customer service in the past. Think of specific situations where you went above and beyond for a customer or resolved a tricky issue. This will highlight your strong customer service ethic and positive attitude.
✨Demonstrate Your Organisational Skills
As a Night Manager, you'll need to juggle various tasks efficiently. Bring up instances where you've successfully managed multiple responsibilities or projects at once. Discuss how you stay organised and meticulous, especially when it comes to logging maintenance enquiries or managing supplies.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult residents or responding to emergencies. Practice thinking on your feet and making considered decisions. Show that you can remain calm under pressure and have a common-sense approach to problem-solving.
