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- Tasks: Provide exceptional service to residents and guests, managing deliveries and events.
- Company: Leading property management firm with a focus on luxury developments.
- Benefits: Competitive salary of £34,000 and additional benefits outlined in the Benefits Booklet.
- Why this job: Join a dynamic team and enhance your customer service skills in a luxury environment.
- Qualifications: Strong interpersonal skills and ability to handle safety and compliance.
- Other info: Work a flexible 4-on, 4-off schedule from 6pm to 6am.
The predicted salary is between 20400 - 40800 £ per year.
A leading property management firm is seeking a Night Manager for a luxury development in Birmingham. You will provide exceptional service to residents and guests, managing deliveries, inquiries, and co-ordinating events. This role demands strong interpersonal skills and the ability to handle safety and compliance effectively.
Working hours are 6pm to 6am in a 4-on, 4-off schedule. The position offers a competitive salary of £34,000, alongside benefits outlined in the company's Benefits Booklet.
Night Concierge & Resident Services Lead in Birmingham employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge & Resident Services Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the property management industry, especially those who work in luxury developments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your interpersonal skills shine. Share stories that highlight your experience in managing inquiries and events, and how you’ve handled tricky situations with residents or guests.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows you're genuinely interested and can set you apart from other candidates.
✨Tip Number 4
Prepare for the night shift! Since this role involves working from 6pm to 6am, think about how you’ll manage your time and energy. Be ready to discuss your strategies during interviews to show you’re the perfect fit for the schedule.
We think you need these skills to ace Night Concierge & Resident Services Lead in Birmingham
Some tips for your application 🫡
Show Off Your Interpersonal Skills: In your application, make sure to highlight your strong interpersonal skills. We want to see how you connect with people and handle inquiries, as this role is all about providing exceptional service to residents and guests.
Be Clear About Your Availability: Since the working hours are quite specific, it's important to clearly state your availability in your application. Let us know if you're comfortable with the 6pm to 6am schedule and the 4-on, 4-off rotation.
Demonstrate Your Event Coordination Experience: If you've got experience coordinating events, don’t hold back! Share examples of past events you've managed or assisted with, as this will show us you're ready to take on the responsibilities of this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Savills Company
✨Know the Property Inside Out
Before your interview, make sure you research the luxury development thoroughly. Familiarise yourself with its amenities, services, and any recent news. This will show your genuine interest in the role and help you answer questions about how you can enhance the resident experience.
✨Showcase Your Interpersonal Skills
As a Night Concierge & Resident Services Lead, strong interpersonal skills are key. Prepare examples from your past experiences where you've successfully managed resident inquiries or resolved conflicts. This will demonstrate your ability to provide exceptional service under pressure.
✨Understand Safety and Compliance
Since the role involves handling safety and compliance, brush up on relevant regulations and best practices. Be ready to discuss how you would ensure the safety of residents and guests during your shift, as this will highlight your proactive approach to the responsibilities of the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential situations you might face during your night shifts, such as managing deliveries or coordinating events, and outline how you would handle them effectively. This will showcase your readiness for the role.
