At a Glance
- Tasks: Assist in managing building operations and ensure top-notch service delivery.
- Company: Join a leading property management team in the heart of London.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Great chance to develop your career in property management.
- Why this job: Be part of a dynamic team that prioritises safety and customer satisfaction.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 46000 - 46000 £ per year.
Assist the Building & Engineering Manager in the execution and delivery of all services pertaining to the operational management of the property. Act as deputy to the Building Manager and provide full administrative support to the Building Management Team. Contribute to the safety and wellbeing of all users of the building/ estate.
The Building Management team is committed to operate every aspect of the business to the standards that offer the highest possible quality of service to all stakeholders and most importantly the occupiers, clients and visitors. We operate a “One Team” approach and drive a customer focused strategy to ensure continual improvements and ensure high standards and are always striving to go above and beyond.
Key Responsibilities- Support the Building & Engineering Manager in advancing good client relations with appropriate occupier representatives; propagate open communication and flow of information on building issues.
- Assist the building in procuring quoted costs and other appropriate information to facilitate the production and subsequent management of the building service charge budget.
- Alongside the Building Manager, assist in overseeing site-based service providers (Reception, Cleaning, Handyman, M&E): Ensuring that service is delivered to agreed levels.
- Liaising with and assisting various non site-based service providers.
- Scheduling service visits and ensuring that visits take place. Service delivery checks. Requesting and maintaining record of visits reports.
- Building and perimeter checks – internal and external cleaning checks, compactor and waste room checks and other ad hoc checks.
- Scheduling meetings, preparing agendas and minutes (regular occupiers, client, service providers and team meetings). Distributing documents and uploading records on Share Point /SEM/Compass. Attending to meetings.
- Support the Building & Engineering Manager with all aspects of routine correspondence and lead on administrative duties to support the efficient running of the building management office.
- Site inductions for new team members.
- Creating and updating building procedures and documents.
- Newsletters & building updates content, issuing occupiers notices.
- Events - ideas, planning and coordinating schedule, posters, information distributed to the occupiers. Ensuring that PLI is in place. Lifestyle and events calendar.
- Charity – ideas, coordinating schedule, posters, information distribution to the occupiers. Ensuring that donation from events took place and is recorded.
- Stock control and orders of stationery, welfare supplies and other supplies as required - including uniforms, office and building equipment.
- Creating and updating annual service tracker and other soft services records.
- Service Excellence Metrics (SEM) – Delivering service in line with Savills requirements and completing assigned SEM tasks.
- Manage the CAFM building system, PPM/help desk/ vantify facility, Cureoscity, DataStation etc.
- Support the Building & Engineering Manager in ensuring that health & safety, emergency procedures and safe working practices are enforced and conform to current legislation.
- In the absence of the Building Manager to take control of any emergency situations and execute evacuation plans.
- Follow up H&S documents from occupiers and service providers - Requesting documents due to expire and maintaining record.
- Checking / maintaining record of service providers trainings, certificates, and procedures acknowledgments.
- Supporting Building Manager with budget, invoices, recharge records etc.
- Assist with the tracking and processing of service invoices and the production of management accounts.
- Issuing PO’s and recharges where applicable. Ensuring quotes and PO’s are uploaded in relevant folders.
- Other duties as directed.
Above list is not exhaustive and highlights main and most frequent duties.
Skills, Knowledge and Experience- Previous experience in a similar role.
- Customer Service orientated.
- Must have eye for detail.
- Understanding of the landlord and occupier relationship.
- Experienced with managing expenditure/ supporting in setting budgets.
- Management of in-house and supplier staff.
- Management of supplier relationships.
- Good health and safety and environmental knowledge - IOSHH.
- Excellent English language skills – both written and spoken.
- IT literate – MS Office at intermediate level and other relevant software (e.g. Datastation, Proactis, vantify) at a level to undertake the role satisfactorily.
- Experience of managing single-site environments.
Working Hours: 9am-5.30pm
Salary: £46k/ annum
Assistant Building Manager - The Post Building, London Management · The Post Building employer: Savills Company
At The Post Building in London, we pride ourselves on fostering a collaborative and customer-focused work environment that prioritises the wellbeing of our team and the satisfaction of our clients. As an Assistant Building Manager, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while contributing to a vibrant community. Our commitment to excellence and teamwork makes us an exceptional employer for those seeking a meaningful career in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Building Manager - The Post Building, London Management · The Post Building
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We want you to be able to discuss how your skills align with their needs, especially in areas like customer service and operational management.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. We suggest focusing on common questions related to building management and health & safety compliance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant Building Manager - The Post Building, London Management · The Post Building
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Building Manager role. Highlight relevant experience and skills that match the job description, like customer service and management of supplier relationships. We want to see how you can contribute to our 'One Team' approach!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our commitment to high-quality service. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Savills Company
✨Know the Building Inside Out
Before your interview, make sure to research The Post Building thoroughly. Familiarise yourself with its services, layout, and any recent news or updates. This will show your genuine interest in the role and help you answer questions more confidently.
✨Demonstrate Your Customer Service Skills
As the role is customer service-oriented, prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you went above and beyond to ensure satisfaction, as this aligns with the 'One Team' approach they value.
✨Showcase Your Organisational Skills
The job involves a lot of administrative tasks, so be ready to discuss your experience with scheduling, record-keeping, and managing multiple priorities. Bring examples of how you've effectively organised events or managed service providers to illustrate your capabilities.
✨Prepare for Health & Safety Questions
Given the importance of health and safety in this role, brush up on relevant legislation and best practices. Be prepared to discuss how you've ensured compliance in previous positions and how you would handle emergency situations if they arise.
