At a Glance
- Tasks: Assist in managing day-to-day operations and maintenance of a commercial property.
- Company: Join Savills, a leading property management company with a strong reputation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and learning in a collaborative team.
- Why this job: Gain hands-on experience in property management while making a real impact.
- Qualifications: Strong customer service skills and some experience in property management required.
The predicted salary is between 44000 - 44000 £ per year.
Purpose of the Role
The main purpose of the role is assisting the General Manager in supervising all aspects of the day‑to‑day running and maintenance of the property, including engaging with Occupiers, supervision of Contractors and ensuring the required standards are achieved and maintained at all times. The Assistant Building Manager will cover for the General Manager in times of absence.
Key Responsibilities
- Assist in the preparation, monitoring and reconciliation of service charge budget.
- Check and approve expenditure against service charge budget.
- Provide best in class customer service to internal and external customer base.
- Maintain regular and effective communication with clients and tenants.
- Supervise site‑based staff, ensuring all people related policies and procedures are followed.
- Maintain regular and effective communication with internal colleagues in Property Management, support functions at 111‑BPR.
- Monitor works conducted/service provided by suppliers.
- Audit and inspect supplier delivery.
- Measure and report supplier performance against agreed SLAs.
- Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment and public health systems.
- Procure goods and services, following procedures and policies.
- Contribute to the preparation of management reports for a variety of stakeholders and attend management meetings as required.
- Undertake regular building inspections, complete reports and initiate/progress any required works.
- Assist Building Manager/General Manager to ensure compliance with all current statutory legislation in respect of health and safety and the environment.
- Assist Building Manager/General Manager to manage local environmental activities to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team.
- Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR.
- Ensure security and emergency procedures are robust and always adhered to, taking an active role in the event of emergency situations.
- Complete administrative tasks as required to include use of systems, filing, inventory within the 111‑BPR shared drive & database management portal.
- Work Permit control. You will regularly check the permit system ensuring all permits are signed off or rejected and expired permits are closed.
- Assist in the processing of invoices, ensuring that they are coded correctly for processing via Savills Proactis system.
- Manage Data Station – compliance portal. You will review the helpdesk daily to ensure jobs raised are being actioned and customers updated.
- Ensure that the occupier handbooks/guides are up to date and that processes and procedures are adhered to at all times.
- Ensure that the incoming occupier post is dealt with in an efficient manner.
Safety & Security
- Ensure compliance with all client and Savills procedures and policies, including health and safety, COSHH and environmental matters.
- Ensure compliance with all statutory requirements and codes of practice, health and safety requirements.
- Manage day‑to‑day security at the site and undertake ad hoc patrols as required.
- Supervise the security contractor during periods when a relief guard is working on site.
Promotions/ Public Relations
- Establishing and developing good relations and partnerships with various authorities and local agencies, notably: Local authority, Police, Fire brigade, Public transport providers.
- Ensure that all promotional activities are carried out with due care and attention to the Health Safety and welfare of staff, customers and occupiers.
- Establish and develop close working relationships with tenant representatives and manage tenant satisfaction, and confidence in Savills service delivery.
Quality Assurance
- Adhere to all quality assurance requirements.
- Always ensure compliance with operational standards.
Skills, Knowledge and Experience
Essential
- Self‑motivated, able to work on own initiative.
- Excellent inter-personal skills and a strong commitment to customer service are vital.
- Some experience in the management of multiple commercial property.
- Experience in the supervision of contractors and coordinating reactive repairs on site.
- Good understanding of property management.
- Effective people management skills.
- Excellent communications skills and ability to deal with tenant issues on a day-to-day basis.
- A good knowledge and understanding of legislative health & safety requirements.
- Good time management skills able to respond to deadlines.
Desirable
- Ability to use full range of Microsoft applications inc. Word, Excel, Outlook.
- Membership or Associate Membership of IWFM.
- Managing Safely – accredited by IOSH.
Working Hours – FTC 35 hours/week. 9:00-17:00
Salary – £44,000
Assistant Building Manager FTC - 111 Buckingham Palace Road, London Management · 111 Buckingham[...] employer: Savills Company
At Savills, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our prestigious location on Buckingham Palace Road, London. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for career advancement, while our collaborative culture fosters strong relationships among colleagues and clients alike. With a focus on delivering best-in-class customer service and maintaining high standards, we ensure that our team members are supported and empowered to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Building Manager FTC - 111 Buckingham Palace Road, London Management · 111 Buckingham[...]
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend industry events, join relevant groups on social media, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and property management. When you walk into that interview, show them you’re not just another candidate – demonstrate how your skills align perfectly with their needs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to property management and customer service. The more comfortable you are speaking about your experience, the more confident you’ll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your relevant experience in managing properties and working with contractors. Let’s get you that Assistant Building Manager role!
We think you need these skills to ace Assistant Building Manager FTC - 111 Buckingham Palace Road, London Management · 111 Buckingham[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Building Manager role. Highlight any relevant property management experience and customer service skills to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Keep it concise but engaging – we want to see your personality!
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application is clear and well-structured. Use proper grammar and spelling, and don’t hesitate to demonstrate your interpersonal skills through examples.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Assistant Building Manager. Familiarise yourself with property management concepts, customer service standards, and health and safety regulations. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your People Skills
Since this role involves a lot of interaction with tenants and contractors, be prepared to discuss your interpersonal skills. Think of examples where you've successfully managed relationships or resolved conflicts. Highlighting your commitment to customer service will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a contractor not meeting their service level agreement? Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
✨Demonstrate Your Organisational Skills
The role requires excellent time management and organisational skills. Be ready to discuss how you prioritise tasks and manage multiple responsibilities. Sharing specific examples of how you've successfully juggled various projects in the past will show that you're up for the challenge.
