Assistant Building Manager - Apex/Reflector Building, TRIBECA London

Purpose of the Role

TRIBECA is a leading life sciences and innovation Estate in the heart of the King's Cross Knowledge Quarter. Bringing together pioneering occupiers, innovators and collaborators, we create an exceptional destination where people, place and vibe combine to generate the Kinetic Energy that drives discovery, connection and opportunity. This role will play an important part in shaping and enhancing that experience for our occupiers, partners and wider Tribe.

The Assistant Building Manager (ABM) will support the Building Manager in the day-to-day management of Apex and Reflector, helping to deliver an exceptional occupier experience across both buildings. Acting as a trusted point of contact for occupiers, the ABM will build strong relationships, provide world-class customer service, and contribute to the vibrant, connected community that makes TRIBECA one of London's leading life sciences and innovation destinations.

The role will support the implementation of TRIBECA and Savills policies and procedures, maintain accurate property records and databases, and proactively manage building administration to a consistently high standard, contributing to the smooth operation and continued success of the Estate.

Key Responsibilities

• You are an ambassador for TRIBECA and as such you will actively promote recognition for the team (our Tribe) and the wider business through your exemplary behaviour and standards.
• You will drive the TRIBECA vision and values, ensuring they are fully integrated into all aspects of service delivery.
• You will assist the Building Manager with proactive and transparent communication and the flow of information on relevant building issues with occupiers.
• You will develop and maintain a professional understanding and working relationship with appropriate occupier representatives and become the main point of contact for occupiers within the building at times when the Building Manager is unavailable.
• You will take meeting minutes and ensure that notes are documented to a high standard, and actions are completed within a timely manner.
• You will support the Building Manager ensuring that the ESG agenda is fully embraced by the team and that they are fully aware of the drivers for change. Promote ESG initiatives with occupiers and partners where possible.
• You will support new team members with induction and other and additional approved training for professional development.
• You will champion and nurture our One team ethos.
• You will support the Building Manager managing finance through the raising of purchase orders, tracking work in progress, and receipting invoices promptly.
• You will develop a basic understanding of key building services systems and building fabric.
• You will escort contractors, insurance inspections, and auditors when required.
• You will be responsible for updating compliance documents and databases, ensuring upcoming compliance inspections/audits are scheduled and any actions on Datastation are completed within timescales.
• You will proactively monitor the Service Excellent Metrics (SEMs) database and maintain compliance.
• You will support the Building Manager with ensuring that occupiers are aware of their obligations in respect of the building incident and emergency procedures and risk assessments.
• You will regularly check the permit system ensuring all permits are signed off or rejected and expired permits are closed.
• You will review the helpdesk daily to ensure jobs raised are being actioned and customers updated.
• You will ensure that occupier handbooks and occupier documentation is up to date and that processes and procedures are adhered to all times.
• You will complete at least monthly a review of the service charge budget.
• You will champion the rollout of the estate wide App and take an active role in ensuring it is adopted by occupiers.

This is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your role.

Skills, Knowledge and Experience

• Good understanding of commercial property management.
• Demonstrable experience in customer service
• Some experience of contract and contractor management.
• Have an understanding of the RICS professional statement on service charges.
• Have an understanding of the service charge budgeting process
• Have knowledge and experience with regard to work permits, occupier fit-outs, and landlord works.
• Interest in sustainability and ESG initiatives
• Excellent communication and relationship building skills.
• Positive, can-do attitude, and a desire to learn new skills.
• Basic understanding of building plant equipment, maintenance, and statutory compliance.
• IOSH managing safely, or NEBOSH General Certificate.
• Highly competent administrative skills, including the use of Microsoft Office 365 programmes such as Outlook, Teams, Excel, Word, Sharepoint, Onedrive, Copilot etc.
• Professional, measured approach with a strong work ethic and able to work alone and as a part of a team.

Working Hours - 09:00 – 17:30 – core hours

Salary - Up to £45k

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