At a Glance
- Tasks: Lead and manage teams to enhance resident services and community engagement.
- Company: Join a dynamic property management company focused on creating vibrant communities.
- Benefits: Competitive salary, discretionary bonus, and opportunities for professional growth.
- Other info: Enjoy a supportive work environment with a focus on diversity and inclusion.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Strong management skills, customer service experience, and a positive attitude.
The predicted salary is between 45000 - 45000 € per year.
Purpose of the Role
Line management of the teams at The Green, The Market and The Merchant.
Key Responsibilities
- Supporting the General Manager and Senior Portfolio Manager
- Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
- Setting clear objectives in line with business strategy and measuring and managing performance against these
- Conducting regular 1‑2‑1 meetings, holding team meetings and completing probationary, interim and annual appraisals as per company guidance
- Providing equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with promotion, succession, talent process and D&I strategy
- Adhering to all company processes in people management and role‑modeling professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination
- Ensuring recruitment is completed professionally and in line with team, divisional and company goals, thinking strategically about future needs and in line with D&I objectives
- Establishing and delivering additional income streams where appropriate
- Training new team members
- Dealing with initial enquiries, booking viewings and negotiating offers
- Agreeing leasing offers and processing these in line with Savills procedures
- Uploading availability details to marketing portals and updating adverts as necessary
- Completing all applicant vetting in line with Savills procedures
- Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for efficient building operation
- Organising and running tenant services via third parties and in‑house
- Ensuring up‑to‑date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication and regularly hosting resident events
- Acting as first point of call for residents to report maintenance issues
- Co‑ordinating all contractor appointments and repairs, logging issues so required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Managing Health and Safety compliance coordination using Savills systems; liaising with Estate and Facilities managers where required
- Organising minor works between tenancies to maintain first‑class presentation of apartments
- Meeting and greeting all new tenants; providing Welcome Packs and new tenancy information
- Completing check‑in and check‑out reports; determining deposit returns
- Assisting the credit control team to ensure timely payment of rents and liaising with residents to address problem cases
- Undertaking tenancy renewals; driving rental growth
- Providing regular asset performance reports, competitor analysis, weekly statistics on leasing and market rent analysis
- Driving rental growth, ensuring rents in the building are maximised yet competitive within the local market, and providing strategies to help increase lets
Skills, Knowledge and Experience
- Strong line management skills
- Strong troubleshooting skills
- Strong customer service ethic/background
- Positive, can‑do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT‑literate and social media savvy
- Strong financial management skills
- ARLA/IOSH
Working Hours – Monday‑Friday 9am-6pm
Salary – Up to £45K (Up to 10% discretionary bonus)
Area Resident Services Manager - Horsham & Brighton Management · The Green, The Market, Brighto[...] employer: Savills Company
As an Area Resident Services Manager at Savills in the vibrant locations of Horsham and Brighton, you will thrive in a supportive work culture that prioritises employee development and inclusivity. With a focus on professional growth through training and equal opportunities, Savills offers a dynamic environment where your contributions directly impact the community and enhance resident experiences. Enjoy competitive salary packages, a discretionary bonus, and the chance to foster meaningful relationships within a diverse team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Area Resident Services Manager - Horsham & Brighton Management · The Green, The Market, Brighto[...]
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to current employees at companies you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your line management skills and customer service background, as these are key for the Area Resident Services Manager role. The more you practice, the more confident you’ll feel!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and stay updated on new roles that pop up!
We think you need these skills to ace Area Resident Services Manager - Horsham & Brighton Management · The Green, The Market, Brighto[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your line management experience and any relevant customer service roles to show us you’re the right fit for the Area Resident Services Manager position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our values. Don’t forget to mention your approach to creating an inclusive workplace and your experience in managing budgets.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive rental growth and manage teams effectively. Numbers speak volumes, so if you’ve improved performance metrics or saved costs, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Savills Company
✨Know Your Numbers
Since the role involves managing budgets and maximising net operating income, make sure you brush up on financial management skills. Be prepared to discuss how you've successfully managed budgets in the past and any strategies you've used to ensure value for money from suppliers.
✨Showcase Your Leadership Style
This position requires strong line management skills, so think about your leadership style and how you can articulate it. Prepare examples of how you've set clear objectives for your team and measured performance, as well as how you've conducted appraisals and supported team development.
✨Demonstrate Customer Service Excellence
With a strong customer service ethic being crucial, come ready with examples of how you've gone above and beyond for clients or residents. Highlight your troubleshooting skills and how you've effectively resolved issues while maintaining a positive relationship with residents.
✨Be Community-Focused
The role emphasises creating a community feel, so think about how you've fostered relationships in previous roles. Be prepared to discuss any initiatives you've led to engage residents, such as events or communication strategies, and how these contributed to a positive living environment.
