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For Companies At a Glance
- Tasks: Lead cleaning operations, ensuring compliance and high standards across multiple sites.
- Company: Join a leading property management firm with a focus on quality and sustainability.
- Benefits: Competitive salary, flexible working, travel opportunities, and professional development.
- Why this job: Make a real impact in a senior role while promoting sustainability and community culture.
- Qualifications: 5+ years in the industry, strong interpersonal skills, and knowledge of compliance standards.
- Other info: Home-based role with travel around Birmingham and Liverpool, offering excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of the Role
The Area Operations Manager is a senior role within the cleaning operations team, supporting the Director Workforce+ Cleaning+. The role involves supporting high-profile sites, representing the Director Cleaning+ when required, and liaising with clients internally and externally.
The manager will oversee the general management, compliance, and site support of cleaning and environmental services teams within their designated region, ensuring operations align with the Savills Quality Management System.
Additionally, the role includes supporting site delivery standards through expertise, training, and action planning.
Key Responsibilities
- Conduct monthly and quarterly operational site visits to ensure delivery framework compliance.
- Complete KPI visits regularly; raise action points with managers, including evening and weekend checks when necessary.
- Ensure cleaning and environmental personnel adhere to instructions, policies, and health and safety regulations.
- Ensure teams operate in line with the Cleaning & Environmental Services Operations Manual, ISO9001 policies, and other relevant procedures.
- Address conduct or operational issues within teams, including investigations and disciplinary actions.
- Lead mobilisation of new contracts, including day-one setup, staff onboarding, and equipment supply.
- Support tender processes, including presentations and TUPE consultations.
- Ensure new properties are integrated into systems and trained from day one.
- Utilise the National Operations Centre for booking and lone worker management.
- Produce regular reports for the Director on site cleaning functions and issues.
- Support recruitment efforts and monitor audit compliance.
- Explore sustainability opportunities and promote ESG initiatives.
- Maintain high communication standards with sites and foster a community working culture.
- Influence the delivery strategy and develop positive stakeholder relationships.
- Assist in budget and cost model development, and identify growth opportunities for Cleaning Services.
- Ensure compliance with safety checks, especially for lone and night workers, and support welfare checks.
- Manage contracts requiring high-quality delivery, if necessary.
Skills, Knowledge and Experience
- At least 5 years\’ experience in the industry with proven interpersonal skills.
- Knowledge of TUPE processes is desirable.
- High proficiency in Microsoft Office and computer literacy.
- Self-motivated, able to work under pressure and meet deadlines.
- Excellent customer service skills.
- Experience in conducting site audits and reviews.
- Understanding of risk assessments and COSHH.
- Familiarity with BICS training standards.
Working Hours: 40 hours per week, home-based with UK travel around Birmingham and Liverpool. Please see our Benefits Booklet for more information.
Area Operations Manager - Liverpool/Birmingham Operations BIRMINGHAM, LIVERPOOL employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Operations Manager - Liverpool/Birmingham Operations BIRMINGHAM, LIVERPOOL
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and environmental services industry. Attend local events or join online forums to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your experience. This will help you showcase your skills effectively and demonstrate that you're the right fit for the Area Operations Manager role.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Focus on articulating your experience in managing teams, compliance, and operational excellence. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that dream job. Plus, it shows you're serious about joining our team and making an impact in the cleaning operations sector.
We think you need these skills to ace Area Operations Manager - Liverpool/Birmingham Operations BIRMINGHAM, LIVERPOOL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Area Operations Manager role. Highlight your experience in cleaning operations, compliance, and team management. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past successes in managing teams and improving operational standards.
Showcase Your Skills: Don’t forget to showcase your interpersonal skills and customer service experience. We value strong communication and relationship-building abilities, so make sure these come through in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Savills Company
✨Know Your Operations Inside Out
Make sure you’re well-versed in the cleaning operations and compliance standards mentioned in the job description. Brush up on the Savills Quality Management System and ISO9001 policies, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed projects in the past. Highlight your experience with site audits, training, and addressing operational issues, as these are key responsibilities for the Area Operations Manager role.
✨Demonstrate Your Communication Prowess
Since this role involves liaising with clients and fostering a community culture, be ready to discuss how you maintain high communication standards. Share specific instances where your interpersonal skills made a difference in team dynamics or client relationships.
✨Be Ready to Discuss Sustainability Initiatives
With a focus on exploring sustainability opportunities and promoting ESG initiatives, think about how you can contribute to these goals. Prepare to discuss any relevant experiences or ideas you have that align with these values.